Spirit Airlines

✅ Trip Verified | Completely awful airline with no customer service. I have previously flown Spirit with bad experience, but allowed myself to fly spirit again due to low cost. They left my bag in Houston, without any explanation or apology. No compensation. Rude customer service throughout. Avoid at all costs.

✅ Trip Verified | Spirit Airlines left us stranded in Missouri. We kept receiving emails for flight delays once we arrived at the airport. Then the flight was canceled due to inclement weather but all other airlines didn’t cancel and flew to our destination. We tried booking with another airline as soon as we received the cancellation and where told we were 5 minutes too late! Then Spirit rebooked us on a flight leaving 2 days later since there was no available flight for the next day. When we arrived at the airport again we found out the rebooked flight was overbooked. No compensation, no hotel …. absolutely nothing. It took us 3 days to get home! We ended up booking another airline to get us home and had to pay. Had they told us we could have booked right away. Instead we received email confirmation for the rebooked flight. When we got to the airport after waiting 2 days the rebooked flight disappeared from my Spirit account. We never even received an email telling us we couldn’t get on the rebooked flight. How is this airline in business? I am from Germany and have probably done 300 flights in my life but never experienced anything like that. My advise: Contact the Department of Transportation. You can file a complaint online on their website. Don’t bother trying to contact anyone from Spirit. It’s a waste of time. If you do call Spirit ask the representative for their agent ID and write it down. You need it for your complaint since whatever they tell you will not be the truth. Book a different airline right away if your flight is cancelled. Don’t believe them. Oh and I also want to mention when we originally flew to Missouri that flight was delayed for 6 hours. 6 hour delay for a 2 hour flight. I was told and I quote ‘we are working on the engine’. Between hotel for 3 nights, food, washing clothes, new tickets, taxi etc. we lost $1000. So ask yourself if this is worth booking Spirit. It was our first and last time with that airline and we only booked because the departure times would’ve really worked for us. The irony! We had even paid for the big front seats so it wasn’t a cheap ticket.

✅ Trip Verified | Spirit is probably the rudest company you can fly. Agents act like robots. They cancel you over and over. Heck yesterday they cancelled my flight and then told me they couldn’t change my return flight because it was not disrupted. The trip is same day round trip! How can I get back if I never got there? No logic. No compassion for issue. Just the blind leading the blind. Don’t expect any answers on why your plane is delayed. They won’t tell you a thing.

✅ Trip Verified | This was one of the worst experiences I have had. The confusion and lack of communication on how the process works was mind-boggling. We originally booked a flight round trip for two people $403.38 but after all the fees and seat charges we ended up paying more than double at around $1,100+. We were charged for an extra bag and we asked for that fee to be removed. They gave me a card to call when I got back home. We did all that to end up being told that they would not refund the bag amount. I also never paid for the seats to come back, I had thought that I only paid for seats to go to Orlando. Needless to say I never recommend anyone to fly on Spirit Airlines. I just booked a flight with American Airlines and there is absolutely no confusion and we only paid a little over $500.

✅ Trip Verified | Flight from Tampa to Houston was on time but had to wait on tarmac for entry to gate. My wife and I were first off plane with assurance from Captain to be able to board connection flight to Los Angeles. Flight to LAX was still at the gate right next to where we were coming off the plane (Exited A18-LAX flight was GATE A19). We exited with 3 other passengers that were also going to LAX. All five of us were denied boarding the connection flight by the flight attendant who came from the plane 4 times to the counter and was told by us all that we are supposed to be on the outgoing flight. The 5 of us were told by the flight attendant that we would have to rebook the next morning to LAX even though the plane was still at the gate. I called Spirit and was told I had to go on their website for a partial refund and was denied on both. This was completely the airline's fault. My wife and I had to pay $1600 to United Airlines in order to get to LAX in time to get on our international flight to Manila. The worst experience I have ever had while traveling and I would not recommend this airline to anyone.

✅ Trip Verified | The six of us decided to book an earlier flight that cost us 100.00 each to do, because original flight did not leave until 830 pm. When we arrived in New York our flight was canceled and they automatically scheduled us for tomorrow. They had no pilot. We had to spend more money to fly American Airline. Spirit knew this when we switched to an earlier flight and will not refund the price difference for American, will not refund the extra 600.00 and will not give any money as we have to wait and spend more money to eat and drink. We will land almost the same time as our original flight. No email from Spirit, text, call. I hope people read this review as they should not be in business. This is poor customer service especially when they knew!! 0/10 I rate!!!

✅ Trip Verified | I booked a flight from Saint Louis, US to Amman, Jordan, it was a multi flights ticket and the first segment was from Saint Louis to Orlando with Spirit, the flight delayed 3 hours and I missed my next flight and I lost the whole ticket and Spirit refuse to reimburse my ticket. It was the worst experience ever, and I don't recommend this airline for any one.

Not Verified |   Changed our gate to LAX from D10 to D11 with no alert that it was changed. Made us miss our flight. When we went to board they wouldn't let us on because we were 3 minutes late from the gate closing.

Not Verified | I recently took a flight with Spirit Airlines on a trip back home from Orlando, Florida. Upon our arrival to New Orleans (our flight was late, and was a connection flight) a few of us gate checked our strollers. The strollers were lost. That's right they couldn't find them, after 30mins only a few strollers showed up (some guests never got their strollers) my stroller was found but upon receiving it was snapped on both sides at the bottom right and left joints. The joints are the skeleton of the stroller which supports the bottom of the toddler seat which is now loose and hanging. Very disappointing flight experience, with no one willing to help.

✅ Trip Verified | This is the worst travel experience I have had in years of traveling. We were told take off was 4pm ET but due to being re-routed we needed additional gas before taking off. This is completely unacceptable and I do not understand how the most basic part of flying is not addressed or checked PRIOR to boarding passengers. I want to understand what process could possibly cause a need for additional fuel and why the crew and captain were not prepared prior to allowing people to board. We were told not to leave our seats or open up any overhead bins while we sat in unadjustable seats for over an hour. Absolutely ridiculous and nothing was said to accommodate passenger requests. Complete lack of respect for customers and complete disregard for the strict adherence to waiting on a fuel issue. I want our money back and more.