Reviews

Page 2

Josan Victoria 5 posts

6mo

Poor service and shifty

I purchased an International ticket and was charged for reserving a seat which was free with the airline I was flying with. Show details

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Booking Process

Nick South East Queensland, QLD 6 posts

6mo

DO NOT USE THIS COMPANY AT ALL COSTS, THEY ARE A SCAM COMPANY

it has been 1.5 years now and I am still waiting for a refund for a flight that was cancelled in June of 2022. I have spent so many hours on the phone to their customer support team over this period of time and they just keep telling me that i should get it any day now which doesn't happen.

DO NOT USE THIS COMPANY AS THEY ARE A BUNCH OF SCAMMERS WHICH WILL STEAL YOUR MONEY Show details

Evie

6mo

The worst agent ever!

Airline cancelled our flight. Flight network hasn't done anything to find a different one even though I inform them 3 months before the date of flight. Now they don't want to refund money for this flight. Completely unhelpful!

Incredibly Unsatisfied

6mo

Frustrating, slow, unhelpful

NEVER BOOK WITH FLIGHT NETWORK. Slow, unhelpful and incredibly frustrating.

I had 2 things I needed to change with my flights:
1. name on ticket
2. reschedule the return date

You're unable to make changes on the website so you have to wait for hours on the phone to speak to someone. The person you speak to can never help you straight away - it's almost a triage service because they always refer you to another team who has to call you back. You're stuck waiting for DAYS. Then there's extra fees for changes - which would be free if you go through the airline directly. The service is ridiculous given how much you pay for the tickets. Show details

Chang L. 2 posts

7mo

If you want to have a shocking holiday like me , try this app

I bought this app for a peace of mind because I got scared of many post covid airline chaos.
But, it breached the trust , I ended up paying for extra one-way ticket to Australia.
My qantas return trip got cancelled 28 May 2023.
Of course, Qantas did not email. It was within my prediction. However, What I did not know is that the app was also negligent about informing the customer.
I had to buy one way ticket from Asiana at the airport, in the process, my family who came to see me off went through a hell for two hrs, because we did not know ... Read morewhat to do. The app help me got partial refund with no proper apology, and the process was very painful, and the company rep gives me attitude like ' We would do the partial refund, so you should stop making a fuss?' If you want a peace of mind, please avoid this app.

Rosco181 Perth, WA 7 posts

7mo

Booked us twice on same flights and won’t refund the second. Possibly illegal and checking now

We booked a flight on Nov 11 to Bali on Batik Air which diverted us to Flight Network and when we went to pay we got an error message about the credit card or some problem. We waited a minute and went back and booked again using a different credit card and it processed as expected. Today I went to book my wheelchair assistance only to find out that they have now debited flights from both credit cards and have refused to refund the second booking as they say the tickets are non-refundable. I understand it may be illegal to accept 2 bookings with... Read morein minutes of each other on the same flight with the same names. Batik Air say there should be no problem refunding the money but Flight Network say that’s not their policy to refund and bad luck. The person I spoke to said errors have happened on their website and nothing is done. I’ll keep you posted.

Rosco181 7mo

Flight Network seem to work on a script. I was told “if I’d noticed the double booking earlier they may have been able to fix the problem”. Look out for “you purchased a non refundable ticket” scam. F... Read more

ortunately the Airline says they are wrong and they will reverse this error in double booking. So I’ll wait and see.

LIBBY Sydney, NSW

7mo

Never EVER book with flight network

No cancellations, no refunds - we stupidly booked two prem-ec return tickets with them and it looks like they will pocket our money after my father was in a serious car accident and not expected to survive.
Customer service is a brick wall - absolutely immovable. Show details

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Nic Perth, WA 3 posts

7mo

AVOID FLIGHT NETWORK. [Content Removed] AND [Content Removed] CONTRACT STAFF

Avoid Flight network. [Content Removed] who do not refund owed money and do not investigate concerns about no refunds. Staff from around who receive a commission so will do what ever they can to get your flight. Dishonest and [Content Removed].
Have received repeated Flight network [Content Removed]
Emails asking for our credit card numbers since perusing the refunds of three flights that we are owed. Privacy concern. Have reported to Cyber Security. Definitely not a genuine refund as checked flight centre has our account details. BEWARE. [Content Removed] No Privacy respected Show details

Nic 7mo

Thanks Flight Network. Since my new Review I have again received some charming filth across my fbk.... Read more

At least your consistent!

Same Sydney, NSW 3 posts

7mo

Never book with them again

I used flight network for first time & my experience w you was quite disappointed.
Flight network had an offer on their website saying if I make credit/debit card payments, i would get $46.50 less on the transaction for $2231.86, I did make a purchase But discount didn’t happen. Attached the promotion below.
When contacted flight network via chat agent keep pushing blaming on bank & I was told to contacted my bank by your agent since it’s their promotion/error according to her which I did, bank advised to dispute the charges since you guys didn’t honour the promotion you had. That’s mean your agent lie,
I will be contacting accc(Australia competition and consumer commission)for a business to make false claim & Unfair practices. Show details

vkrish m. 2 posts

7mo

Never book with them again

I booked flexible ticket, when I called to rebook the ticket they want to charge about 30% of the ticket. When I rang the airlines directly, they told me that the ticket was not booked as flexible..! Show details

Jules Sydney, NSW 2 posts

7mo

No support, no passport details on the tickets

I've booked the tickets and at the airport, we found out that there were no passport details on them. It was impossible to call or chat with Flight Network, there was no support and it was an unpleasant experience. I am very disappointed. Luckily for us, the airport staff was able to help us last minute. I will never book via Flight Network again and strongly recommend you to avoid them at all costs. Cheap tickets end up in big problems with service and flights. Show details

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Chee Sydney, NSW

7mo

last-minute cancellation without other flight alternatives available or cover for the extended stay caused by delay

adamant wont help you but just force to cancel and they would then refund. Show details

Lidia Sidea Victoria

7mo

The worst ever trip!

They sold me tickets for flights never existed
After one month they changed the tickets
The worst ever trip!!! Show details

Razi J.

7mo

My wife and 2 children we're not able to board yesterday (27/10/23) flight Kul - Brussels due to tickets error

My wife and 2 children we're not able to board yesterday (27/10/23) flight Kul - Brussels due to tickets error. 24 hours waiting for ticket replacement. Not resolve yet. Customer service not helping much, kept us waiting even we reached at checkin counter 4 hours from the schedule. Will update the outcome.

Tip for consumers:
I expect Flightnetwork be responsible and replace my tickets since it's the failure of their system. Will update if they settle this properly. I already lost 24 hours and might continue waiting another 24 hours. Show details

Eugenia Livshits

7mo

Horrible service

Absolutely horrible service. Stole my money. Unhelpful representatives. Never used that agency again.
Be caution people.

Rona

7mo

Never use this company!!!!

I wanted to change my flight 2 weeks before departure - they charged $118 and couldn't guarantee my seat!! This was for a British Airways flight from Inverness to Heathrow. I then booked directly with BA for just over this amount and have a guaranteed seat. Absolutely disgraceful. Daylight robbery. Show details

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Helen South East Queensland, QLD 3 posts

8mo

DO NOT USE FLIGHT NETWORK FOR FLIGHT BOOKING

Their prices are higher than direct booking through Airline.
There is no information on cancellation fees during the booking. I cancelled my flight well in advance, I have to pay more than half price of the ticket. However, if I was booking through Airline directly there was 0 cancellation fee! To contact them for change or cancellation you have to pay $60 each time too as there is no other option.
Refund timeframe is a secret. They won't tell you how long it can take. It could take even 5 years maybe!
In overall there is no value adding benefit to book your flight through their website, but the loss. Show details

Hils Far North Queensland, QLD 4 posts

8mo

Terrible after sales assistance

Booking with this company was easy but trying to get help when something goes wrong is a nightmare! Phoned them over seven times to change a flight after the airline changed the time of our flight so we would miss our connecting flight. Pleasant people on the phone but no help at all. I was told that the change request was in process for nearly three months! Eventually rang the airline directly and was told to go back to my travel agent. After several more calls, I rang the airline again and finally sorted it myself. Today (after nearly five mo... Read morenths) I finally get an email from Flight Network saying they can’t book my new flight and offering me a refund! I’ve already sorted the new booking myself. Beware!!! This company is cheap but you get what you pay for

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Ease of Booking

Doug 2 posts

8mo

Company is basically a scam

Could not have been a worse experience, flight changed to a flight 5 hours earlier than when we booked it, they then delayed "getting back to me" for so long i ended up HAVING to pay them to change it as i could not wait any longer.. In my mind this is a literal scam & complaints have been lodged with the appropriate government bodies.
The stress this caused before a major holiday was absolutely disgusting & i will be extremely honest about my opinion on this company as much as i possibly can.
Do better. Show details

rsh 5 posts

8mo

Dont ever use them

Dont use these
We have weak government that can’t banned them from Australia
Terrible travel agent
I booked through them noticed after a week the trip details got changed
Called so many times to rechange
They advised me to call the airline
And the airline dowant want to deal with me cause i booked via this agency
Night mare
Bad experience
Terrible service
Dont use them
the call centre in India or Pakistan and hardly can hear or understand Show details

Sidef

8mo

Terrible company to deal with

Airline cancelled our flights and told us to claim refund from flight network. Nearly impossible to get anyone to assist us. They keep telling us we need to contact the airline, when we do this the airline informed us that they have already authorised the refund. Called flight network to tell them that airline gives permission for refund and we are again told to contact the airline. Other times we are told that we need to speak to a supervisor, but there are no supervisors available at flight network. Round and round in circles. Amature booking agent playing nasty games with their customers Show details

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Jo Anne R.

8mo

I will never recommend. I still haven’t got my refund!

They will always make promises everytime you call them for refund. Different indian agents but the same alibis. Never book your flight here. I’ll give a 0 rating for the worst service! Show details

Kenneth Perth, WA 2 posts

8mo

Worst Booking Company on the Internet

Please be aware that if you are after a refund, this company doesn't care about you. You are typing to an automated machine on the live chat & ringing up is hopeless no matter what time of the day or night. The customer service is very poor & update for your request for a refund are non existent. Show details

Ravinesh South East Queensland, QLD

9mo

Cheaters, Thieves and Scammers

Never book with this. Have agents in India. Unprofessional. Will loot your money. I lost over $3000 in COVID-19 when they failed to communicate back to Virgin and Fiji Airways to provide me flight credit. They try their best not to give your flight back as they want to absorb your money. Never book through ANY agent - just book through original airline for peace of mind. Show details

Belle

9mo Verified

tried it for the first time via skyscanner and i DO NOT RECOMMEND

horrible customer service. I tried the chat and call. both were terrible. For each question i ask i was on hold for almost 20 mins. the person i spoke to had difficulty understanding English on both the Chat (the name seems vietnamese and call - India hotline)
HIDDEN CHARGES even though they state no credit card fee, they actually charge a 1% conveyancing fee Show details

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Customer Service

Gay Sydney, NSW 2 posts

9mo

DO NOT USE THIS COMPANY - 1 star rating is still far to generous

Flight Network cancelled our flight 1 day prior to departure with no explanation. When we called them they told us that our long haul flight was delayed so our connecting flight would be missed, rather than offering us a later connecting flight they cancelled both flights. We were then forced to purchase another flight on the same original long haul flight and change the connecting flight. The company still hasn't refunded our money. As this was an international flight from Aust it was costly. Initially we were told it would take a few weeks. ... Read moreIt's now been 3 months. Despite numerous phone calls, they claim they can only tell us that our refund has been processed as shown on their website but we have not received any money. They tell us someone will contact us from accounting but they never do. Their answering machine now tells people that in regards to refunds look at their claim on the website as they can tell them nothing else! Our experience is that the customer service is non existence and quite frankly if the company is legitimate it is a joke. I would like to see Governments step in and stop this behavior its ultimately theft. We will never go near this company again.

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demewoods Metropolitan Adelaide, SA

9mo

Smooth sailing (well flying)

I booked through this service, not a lot cheaper but great and easy flights. Can't fault them Show details

Value for Money

Booking Process

Stephen

9mo

Stay away

Booked flights, seats, baggage. Received confirmation for all. Several hours later told luggage could not be added and refund given. Tried book luggage on flights but was going to cost more than the flights themselves. Stay clear. I booked with another company. Customer service nil. Help nil. No full refund . Show details

Dayna

9mo

Bad experience

This company does not care about sorting any issues , do not respond to emails or phone calls , over charging for a name spelling correction - then proceed to call you Mr instead of Ms
Not happy with this company

Stephen Williams Northeast, VIC

9mo

Lousy Service, charged for something I didn't get

Their online booking service is fine, I booked an Emirates flight to NZ return. I also paid extra for a window seat each way. After booking I found that it was a Qantas flight for Emirates. When I was allocated my seat at check in, found it wasn't a window seat, no refund. Unfortunately I injured myself second day in NZ and had to return early. The flight network page couldn't help me and told me to contact the fight company direct, so after a couple of hours on the phone, neither Qantas NZ or Emirates would answer my call or emails or online s... Read moreervice attempts. I gave up and bought another ticket back. Flight Network at the time and afterwards was useless at support, I wasn't looking for a refund just seeing if I could change my flights, no help from them, Emirates or Qantas. No explanation as to why my paid for window seat was cancelled and no refund for it either. I truly don't know who to fly with in future as none of the companies involved in this has helped in anyway. Happy to take your money, then tough luck after that.

Value for Money

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Albert F.

9mo

Unhelpful, incompetent, simply awful service

Purchased a return flight to Melbourne, but had to cancel the flight. Asked for a travel credit (not refund), as I will need to take this trip, but not sure when to re-book now. Got told to contact the airline (Qantas), who in turn advised that it's the agent (Flight Network) who needs to contact them, as they sold me the ticket. Flight Network advised that they are not authorized to contact the airline, and that it's me who has to contact the airline. Despite repeatedly telling them that Qantas requires them as an agent to contact the at Qanta... Read mores Agent Direct, they kept parroting how they are not authorized to contact the airline. When I asked to talk to a supervisor, this was outright rejected. I would advise against using this company due to poor customer service, non-existing support and hiding behind a PO box in Sweden.

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unhappy Richmond-Tweed, NSW

9mo

never use

Had a booking but tried to move as my partner is in a wheelchair and went to hospital so wanted to stay for a little longer to make sure he was ok but was told no too bad.I will never use again and would never recommend this service to anybody Show details

Sid South East Queensland, QLD

9mo Verified

Scam Artists

Booked my flight 6 months in advance, never called me to tell me the flights had been cancelled I called the airline to enquire about accommodation 3 weeks before I was due to fly out and they told me my flights were cancelled. FlightNetwork took no accountability for this mismanagement and instead offered me new tickets asking me more money which I thankfully never agreed to. Had to buy tickets direct from airline which was of course way more expensive as i had to fly at specific time.
Now its been 10 months of emailing, calling and wven conf... Read moreirming from airline that the refund has been sent 2 months ago and still FlightNetwork has no answers as to what is happening. They claim on their website website that REFUND WILL BE PROCESSED WITHIN 6 DAYS OF RECEIVING. I will be contacting “Australian Competition & Consumer Commission” and filing a complaint as this has gone long enough and such companies needs to either deliver what they promise or not offer their services

TWK Sydney, NSW

9mo

Worst ever customer service, very incompetent staffs

I bought tickets but later needed to cancel the flight. When I called, they said that I had to rebook the flight and reissue the tickets at the same time which I know it was incorrect. The tickets can be reissued later within 12 months while the ticket is still valid. Thus, I told them just to cancel the flight and leave the rest the way it is, I will deal with the airline later to reissue the tickets. Instead, they submitted the tickets for a refund which resulted in the paid fare being forfeited as the fare is non-refundable. When I disputed ... Read morethat I never ask for the ticket to be refunded, they argued I was not clear with my request. As I did not say the phrase "not to refund", they assumed I wanted the tickets to be refunded and went ahead with the process !! The staffs were very incompetent, they lacked basic knowledge about the industry and tried their best not to take any responsibility. I am going to take my complaint further. Save yourself a headache, book with the airline directly or use other agencies.

Zahra S.

9mo Fair Incentive

Poor services

Poor Supporting
I bought a ticket from this company and they cancelled it without any reason 3 days before my flight and they refunded $700 less than what I paid for the ticket and after one year when I contact them they said still in process. Show details

Neena

9mo

Pathetic travel agency

Flight Network only cares about making money, no consideration for the people that purchase tickets from them. Most reviews have said that they are scammers, yes, scammers in a cloak of a travel agency. I contacted Flightnetwork to cancel my flight and asked for a refund, then I was told the airline do not give refunds, I asked for a credit note to use my ticket at another time. Flightnetwork told me to contact the airline, however, because I bought my ticket from a travel agent the airline will not entertain me. I contacted them to contact the airline on my behalf to give me a credit voucher. But the email I received from them is telling me that they will not left a finger at all to help me. Pathetic service. Scammers indeed.

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Jamie South East Queensland, QLD 3 posts

9mo

Never Use this Company

They cancelled my flight after I asked/paid them to make some changes. They then never re-booked it and refused to refund my money for months. They then refunded the amount I paid to makes some changes ($600) but didn't refund the main flight from Australia to Europe ($1800) that they cancelled on me. To this day they admit they made the mistake but keep telling me I need to contact the airline if I want to try get a refund when the airline didn't do anything wrong. Show details

Bakous Sydney, NSW 2 posts

9mo Fair Incentive

The worst servers & customer server ever

The worst servers & customer server ever, I don't believe it, after purchasing the flexible tickets for a group of passengers, I paid more for a flexible ticket, then I tried to move one of us to a different date, they said I can not all the group must be moved. It is a ripe-off situation I don't recommend anyone to vai them. Show details

GERMAN y Morena G. 2 posts

9mo

SCAM SCAM SCAM

minutes ago
NEW
If you do not want to be scammed by these people, do not buy anything with them, that platform is a fraud, they are thieves, do not dare to buy a flight, they are scammers, they scammed me with some tickets with $3,700 and not only that, they took $4,900 from my bank extra after I paid the tickets and right now I've been scammed $8,600 tomorrow I'm going to file a lawsuit in the QLD court

si no quieres ser estafado por estas personas no compren nada con ellos esa plataforma es un fraude son unos ladrones no se atrevan a comprar... Read more

un tun vuelo, son unos estafadores me estafaron con unos pasajes con $3,700 y no solamente eso sacaron de mi banco $4,900 dólares extra después que pague los pasajes y ahora mismo e sido estafado $8,600 mañana les voy a poner una demanda en la corte de QLD यदि आप इन लोगों द्वारा धोखा नहीं खाना चाहते हैं, तो उनके साथ कुछ भी न खरीदें, वह प्लेटफ़ॉर्म एक धोखाधड़ी है, वे चोर हैं, उड़ान खरीदने की हिम्मत न करें, वे घोटालेबाज हैं, उन्होंने मेरे साथ कुछ टिकटों के साथ $3,700 का घोटाला किया है और इतना ही नहीं, मेरे द्वारा टिकटों का भुगतान करने के बाद उन्होंने मेरे बैंक से $4,900 अतिरिक्त ले लिए और अभी मुझसे $8,600 का घोटाला किया गया है, कल मैं क्यूएलडी अदालत में मुकदमा दायर करने जा रहा हूँ 如果你不想被這些人騙，就不要跟他們買任何東西，那個平台是騙子，他們是小偷，不敢買機票，他們是騙子，他們用一些3700美元的機票騙了我，不僅如此，在我付完門票後，他們從我的銀行額外收取了4,900 美元，現在我被騙了8,600 美元，明天我將向昆士蘭州法院提起訴訟 Se non vuoi essere truffato da queste persone, non comprare nulla con loro, quella piattaforma è una frode, sono ladri, non osano comprare un volo, sono truffatori, mi hanno truffato con dei biglietti da 3.700 dollari e non solo, hanno preso 4.900 dollari in più dalla mia banca dopo aver pagato i biglietti e in questo momento mi hanno truffato 8.600 dollari, domani farò causa al tribunale del QLD

Charlene F.

10mo

Terrible Customer Service

Avoid this company!
I booked a flight with FlightNetwork and wanted to purchase extra baggage for my bike. I called FlightNetwork 22 times and was told each time to contact the airline. The airline, Qantas, said that because my ticket was purchased through an agency, FlightNetwork needed to contact Qantas Agency Connect to add the baggage. I am appalled by FlightNetwork's customer service. It has been ten weeks now and they still have not been able to resolve this issue. I called on 24 August they are unable to add the baggage and will now ref... Read moreund the money I paid for the extra baggage. The agent I spoke with was obstructive, I requested an email address so that I could provide more details in writing and he refused to give me their email address. Instead, he directed me to their Contact Us page which doesn't contain their email address, and said its not my problem you can't find the email address. He was nasty, belligerent, and insulting. At the end of the call, he said, "I hope you have a nice day," but his tone meant the opposite. It has been another eight weeks and still no refund. I would not recommend FlightNetwork to anyone. If you are considering using FlightNetwork, I urge you to reconsider. There are many other travel agencies out there that offer excellent customer service. Please do your research and choose a company that will treat you with respect. I want to cancel my flight and rebook with someone else. I am writing this as a warning to other customers so that they do not have to go through the same terrible experience that I did."

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