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Best Business Phone Systems of 2024 | U.S. News
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Picking a communications system for your business is more complex than just selecting a new phone. The service that provides your business phone capabilities needs to be reliable and provide high-quality communications without static or delays, connecting your employees and customers in a way that's most effective. The following companies have been evaluated for features, pricing, integrations, and hardware to help businesses make the smartest decision possible when choosing a business phone service provider. Intermedia, Nextiva, and Dialpad top our list, but each of the companies we rated offers something unique for businesses of all types.
Business phone systems continue to evolve and innovate. Traditional business phone systems required companies to purchase a great deal of hardware for offices. However, an increasingly remote workforce demands flexibility that on-premise private branch exchange (PBX) systems don’t provide. Voice over Internet Protocol (VoIP) business phone systems have revolutionized the industry, and modern business phone services encompass far more than simply voice calls.
Cloud-based phone systems now offer Unified Communications as a Service (UCaaS) features to help companies communicate in a variety of ways, including cutting-edge tools that leverage artificial intelligence (AI), customer relationship management (CRM) app integration, and virtual receptionists. The best system for your business won’t be one-size-fits-all, and this guide will walk you through the best options for all types of businesses and needs.
Intermedia is our Best Business Phone System of 2024, and it also takes the No. 1 position in our ratings of the Best Small Business Phone Systems and the Best VoIP Business Phone Systems.
Intermedia offers two unified communications plan options with straightforward pricing. The Unite Pro plan option is $27.99 per user per month, and the Unite Enterprise is $32.99 per user per month. Both plan tiers come with a robust set of features, including unlimited calling, CRM integrations, auto-attendant, call recording, supervisor analytics, meeting transcription, and team messaging. The higher-tier Unite Enterprise plan offers an Exchange mailbox, HD video conferencing for up to 200 participants, integrations with additional programs such as Salesforce, and supervisor functions like monitoring, whispering, and barging.
Nextiva takes the No. 2 position in our Best Business Phone Systems, and it also takes the No. 2 position in our ratings of both the Best Business Phone Systems for Small Businesses and the Best VoIP Business Phone Systems.
Nextiva’s three business communication plan tiers – Essential, Professional, and Enterprise – offer a range of features and services that may appeal to growing businesses that plan to scale up in the future. Plans are priced per user and can be billed monthly or annually. All plan tiers come with features such as unlimited calling in the U.S. and Canada, video conference recording, 24/7 customer support, auto-attendant, voicemail transcription, mobile apps, and more.
Higher plan tier levels include more advanced features such as CRM integrations, mobile SMS/MMS, and greater participant capacities for conference calls. For businesses with very few employees, Nextiva’s pricing is at the higher end of the companies in our rating, and you may find comparable basic plans at a lower price point elsewhere.
Dialpad fills our No. 3 position in our Best Business Phone Systems of 2024 rating, and it also takes the No. 3 spot in our ratings of both the Best Small Business Phone Systems and the Best VoIP Business Phone Systems.
Dialpad has three plan options for business communications: Standard, Pro, and Enterprise. Pricing for the Standard plan starts at $15 per user per month and includes:
Unlimited calling
SMS/MMS
Call and voicemail transcription
Unlimited video meetings
Customer support through web or chat
If you upgrade to the Pro plan for $25 per user per month, you gain access to additional features, such as:
International SMS
CRM integrations
Multiple phone numbers per account
Open APIs and webhooks
24/7 live agent support
The Enterprise plan unlocks even more features, although interested customers will need to contact Dialpad directly for pricing.
Dialpad Ai, the company’s voice intelligence, powers all plan tiers and can offer not only more accurate transcription but also some unique additional insights, such as live call sentiment analysis. Using this feature, a supervisor can review a transcript of a live call that may not be going well before jumping in to assist.
RingCentral ties with 8x8 for the No. 4 position in our ratings of the Best Business Phone Systems of 2024, the Best Small Business Phone Systems, and the Best VoIP Business Phone Systems.
RingCentral offers a range of communications solutions for businesses, including video-only plans and contact center options, and those in search of phone and messaging services will find three plan options: Core, Advanced, and Ultra. Monthly pricing for these plans ranges from $30 per user to $45 per user. Those prices can differ if you do an annual plan.
The lowest plan tier Core includes:
Business phone or toll-free numbers
Unlimited calling in the U.S. and Canada
SMS
Voicemail to text
Unlimited video conferencing
Team messaging
Document sharing
Integrations with Slack or Microsoft 365
You will have to scale up, however, if you want access to any additional features, such as:
Integrations with SalesForce, Zendesk, industry-specific apps
Advanced call queues
Multi-site admin and management
You will need to upgrade further to the Ultra plan if you are interested in features like:
8x8 ties for No. 4 in our Best Business Phone Systems of 2024, Best Small Business Phone Systems, and Best VoIP Business Phone Systems ratings with RingCentral.
The company offers several plans for business owners and the option of adding contact centers. If your business has less than five employees, the Express plan that costs $15 per user per month is one of the best values out of the companies we rated. It offers:
Unlimited calling in the United States and Canada
A basic auto attendant
Voicemail
Team messaging
HD audio and video conferencing
8x8’s app: Work
If you have more employees or need more features, the X2 plan for $28 per user per month adds:
CRM integrations
24/7 customer service
Call analytics
Interactive meetings
The higher plans allow meetings to have up to 500 active participants, which is among the highest number of the companies in our rating. The services provided by 8x8 are also HIPAA-compliant.
GoTo Connect ties for sixth in our ratings of the Best Business Phone Systems of 2024 and the Best VoIP Business Phone Systems. It has three plan tiers: Basic, Standard, and Premium.
The Basic plan starts at $27 per user per month for two to 10 users and includes:
Local or toll-free phone numbers
Video meetings for up to four participants
Some other basic integrations
Compared to other companies in our rating, the Basic plan offers few features at a higher price point. For $32 per user per month for two to 10 users, you can purchase the Standard plan, which has more features than the Basic plan, including:
International calling
Video meetings for up to 150 participants
CRM integrations
For a plan that has a lot of features, the Premium plan ranges from $33 to $54 per user per month, depending on the number of users. This plan could be a good option for larger companies that have complex communication needs.
Vonage, alongside GoTo Connect, Aircall, Ooma, and Avaya, ties for the No. 6 position in our ratings of both the Best Business Phone Systems of 2024 and the Best VoIP Business Phone Systems.
Vonage’s unified communications platform offers three plan tiers: Mobile, Premium, and Advanced. The lowest plan tier, Mobile, starts at $19.99 per user per month for a single user and includes:
Mobile and desktop apps
Unlimited calls and SMS
Unlimited team messaging
The Premium plan for $29.99 per user per month adds many more features on top of these, such as:
The highest plan tier, Advanced, which starts at $39.99 per user per month for one user, includes all the features of Mobile and Premium plans while also adding advanced features like:
Call-recording
Visual voicemail
Call grouping
Similar to companies like GoTo Connect, Vonage’s sliding-scale pricing means that plans become more affordable as you add more users. But for companies needing business phone services for 100 employees or more, you will have to contact Vonage directly for pricing.
Aircall, with GoTo Connect, Vonage, Ooma, and Avaya, ties for the No. 6 position in our ratings of both the Best Business Phone Systems of 2024 and the Best VoIP Business Phone Systems.
Of the companies in our rating, Aircall’s team collaboration and productivity features stand out, especially for managing remote teams. Calendar customization and syncing, help desk and CRM integrations, and live activity feeds are just some of the tools that teams can utilize. However, Aircall’s pricing is among the highest of the companies in our rating, so it will be crucial for prospective customers to weigh the benefits of the added collaboration features with the bottom line.
Aircall offers two plan tiers: Essentials, which is $40 per user per month, and Professional, which is $70 per user per month. Both come with a rich set of features and a three-user minimum. Customized plans are also available.
Ooma accompanies GoTo Connect, Aircall, Vonage, and Avaya in a five-way tie for the No. 6 position in our ratings of both the Best Business Phone Systems of 2024 and the Best VoIP Business Phone Systems.
Ooma offers three VoIP business phone service plans: Essentials, Pro, and ProPlus. Plan pricing ranges from $19.95 to $29.95 per user per month, placing Ooma’s costs at the lower range of the companies in our rating. Ooma’s plans are also feature-rich at all tiers, including over 50 standard features like a mobile app, ring groups, virtual receptionist, and unlimited calling in the U.S., Canada, Mexico, and Puerto Rico. Its Pro plan introduces additional features, such as video conferencing, call recording, and call analytics, and the highest-tier plan, ProPlus, offers access to features like call queuing, hot desking, and Salesforce integration.
Avaya is new to our ratings and rounds out a five-way tie with Vonage, GoTo Connect, Aircall, and Ooma for the No. 6 position in both the Best Business Phone Systems of 2024 and the Best VoIP Business Phone Systems.
Avaya’s business communications offerings span four plan tiers: Essentials, Standard, Premium, and Ultimate. Monthly pricing for a single user starts at $22.99 for the Essentials plan and rises to $52.99 for the Ultimate plan. Like many other business phone system providers, Avaya’s pricing is on a sliding scale, and decreases as the number of added users grows. The lowest-tier plan, Essentials, is available for up to 20 users and includes features such as unlimited calls in the U.S. and Canada, unlimited business SMS, team messaging, and 24/7 support. Higher-tier plans introduce features like video conferencing, meeting durations of up to 24 hours, reporting, and integrations with popular software and programs.
The introduction of VoIP business phone systems has had a huge impact on the cost of office phone systems. Traditional business phones used to be a steep expense that required the installation of a good deal of hardware at your office. Modern VoIP phone systems drastically reduce the upfront hardware costs by instead using mobile and desktop apps on your employees’ smartphones and laptops.
The starting prices of business phone systems in our 2024 rating range from $15 to $40 per user per month.
The starting prices of business phone systems in our 2024 rating range from $15 to $40 per user per month. Most of the companies in our rating work on a sliding price scale: The more business lines you need, the less your company pays per line. Sliding scales are great for enterprises looking to save money on the cost of a communication system, whereas fixed per-user costs may be preferred by small businesses that don't have the large employee count necessary to get the best rates on business phone service. Sliding scale providers include Nextiva, RingCentral, Vonage, Avaya, and GoTo Connect. Fixed-rate providers include Dialpad, Ooma, Zoom Phone, and 8x8.
Business phone plans are generally broken up into several tiers. The base tier of most plans come with unlimited domestic calls and basic calling features, such as call forwarding and voicemail. Higher-tier plans give businesses access to unified communication features, such as video conferencing, instant messaging, and CRM integrations.
However, the all-in-one approach comes at a cost. The features unlocked with higher-tier plans drastically drive up the monthly cost of your business phone service. Add-ons like additional toll-free and international phone numbers can further increase your monthly cost.
To offset your monthly business phone expenses, you can sign an annual contract. Many providers offer discounted rates to businesses that agree to a long-term contract. Contract lengths vary from one to multiple years, with longer commitments seeing the greatest discounts.
Business phone services can vary widely in features and pricing, making it challenging for small businesses to determine which provider may be the best option to suit the bottom line. To help small businesses learn more about how to best evaluate and decide on a business communications system, we’ve looked at cost, features, and scalability to determine our rating of the Best Small Business Phone Systems.
VoIP is short for Voice over Internet Protocol. A phone system that's VoIP-based uses an internet connection to provide the phone service instead of routing calls through traditional phone lines. It can connect to the internet using an Ethernet cable, Wi-Fi, or your phone's cellular connection.
All of the companies in our ratings offer VoIP business phone services. To learn more about the VoIP phone systems these companies provide, visit our Best VoIP Business Phone Systems rating.
A business phone system or service is no longer just about the phone. Today, inbound and outbound calling – and the ways to manage these calls – are just some of the many features available to customers. It’s important to know what options are available and prioritize your must-haves, says Jon Geggatt, a retired IT professional who mentors business owners through SCORE, a resource partner of the Small Business Administration.
Here are some of the most common features to consider in a business phone system:
Unlimited local and long-distance calling is generally offered by cloud VoIP business phone services, as well as many of the call-management functions available through on-premises PBX systems.
A new phone number, local or toll-free, is generally offered but is sometimes an add-on fee. Check if a local or toll-free phone number is included in your plan price.
Auto-attendants, also called virtual receptionists, route calls to departments and let customers dial by name.
Ring groups send incoming calls to multiple employees at once so calls are picked up quickly. Presence features let employees see if coworkers are available, busy, or offline.
Call flip allows employees to seamlessly switch between desktop and mobile devices during a live call. When using a service’s mobile app to call clients, the caller ID shows the office phone number, not an employee’s personal number.
Unified Communications as a Service (UCaaS) gives customers access to collaboration and productivity tools. With UCaaS, users can reach out by SMS or business texting, instant messaging, or group chat. Users also have access to file sharing, online faxing, and joining a video chat or video meeting.
Unified inboxes and omnichannel routing bring voice, email, chat, text (SMS), and social media channels into one place.
Audio, video, and web conferencing make it easier to share ideas with customers or collaborate with remote co-workers.
Integrations with popular business applications, such as CRM, project management, security, and customer support programs connect businesses and customers.
Access to open application programming interfaces (APIs) let software developers customize applications for companies.
Contact center capabilities are built into some service plans and allow for call queues, call recording, predictive dialing, options to let supervisors listen in on calls for training purposes, and whisper notifications about the next caller.
Pop-up screens share pertinent contact information when customers call in.
Reporting and analytics vary by business phone service provider. Most provide basic call logs, but others offer a more in-depth analysis of users, customers, and the company’s account. Real-time call analytics let managers see how customer conversations unfold and how specific keywords trend over time. Custom reports and dashboards provide high-level insights.
Access to live telephone customer support may be available 24/7 or on a more limited basis, depending on the business phone service. Live chat and email also may provide support. Customers can search online support centers for specific help topics, videos, articles, and user guides.
Scalability can meet the needs of a growing business. Administrators simply add users and phone numbers through an online portal, which also can be used to configure settings, manage billing, and access system reports.
Picking a business phone service is more complex than simply selecting a new phone. The service needs to be reliable, provide high-quality communications without static or delays, and connect your employees and customers in a way that's effective for your particular company.
Ask yourself these questions to help narrow down which business phone provider is right for you.
Are VoIP business phones right for me? Many small and midsize companies are moving to cloud VoIP phone systems, which are subscription-based, because they often don’t have the budgets or personnel to effectively manage and maintain on-site phone systems. End users are not responsible for maintaining the system. Instead, they instantly gain access to the latest UCaaS features. “If you don’t have an in-house IT staff, if you have already outsourced all of that, then I would recommend that you outsource your phone services as well,” says Jon Geggatt, a retired IT professional who mentors business owners through SCORE, a resource partner of the Small Business Administration.
What’s my budget? The cost of a business phone service is often dictated by the number of users. Most providers offer cheaper rates for companies that need a large number of lines. Other companies have fixed-rate pricing per user. This may be preferable for smaller businesses with fewer employees that don’t require an extensive list of communications features.
What calling features do I need? Many business phone providers split services into multiple tiers. Lower-tier plans offer basic calling features, while higher tiers include UCaaS features, such as video conferencing and CRM integrations. Depending on how your company communicates internally and externally, you may not need every feature. Determine which calling features you need and look at the appropriate plan tier. You can always upgrade your service later if your needs change.
Do I need hardware? Most businesses won’t need hardware for VoIP business phone systems. Cloud-based VoIP services are often run on desktop or mobile apps. You can save on upfront expenses by using these apps instead of purchasing desk phones. However, some businesses will prefer to outfit offices with IP phones. Make sure the service you choose offers IP phones or is compatible with the hardware you’re interested in.
The best phone system for one company may not be ideal for another. Before committing to a particular system, service, or provider, look closely at the needs of your organization. For more information, read our guide on How to Buy a Business Phone System.
You have options when it comes to choosing the best type of business phone system for your company. Business phone systems can be broken down into the following categories:
Private Branch Exchange (PBX) is a piece of telephone equipment that acts like a switchboard and is dedicated for use by a single company. Traditionally, the equipment was based on a company’s premises. A PBX solution also may be hosted externally in a data center and use internet protocol (IP) to send and receive calls.
IP and IP-Enabled PBX are premises-based phone systems that use IP for networking or signaling and support IP phones. A system might be located on the customer’s premises or hosted externally in a data center and is generally dedicated solely for use by that customer. Typically, these systems are managed and owned by the end-user.
Cloud-Hosted IP PBX solution is one in which the infrastructure is located or co-located in the provider’s data center and is managed by the provider. The telephone solution, however, is dedicated for use by a single organization.
Cloud VoIP or Cloud-Based Telephone Service is a multi-tenant solution and not dedicated for use by a single organization. It is owned, maintained, and hosted by a provider. The infrastructure is shared and is typically paid for as part of a subscription license plan.
With both a cloud-hosted and cloud-based virtual phone system, call processing occurs in the data center, so calls are still answered even if a company loses power from a man-made or natural disaster.
“Many companies have replaced their traditional PBX systems with IP-enabled PBX, IP-PBX, or cloud telephony solutions,” says Megan Fernandez, a senior principal analyst at technology research and advisory firm Gartner. “Phone system manufacturers have transitioned their portfolios to IP telephony and cloud telephony solutions.”
The process for getting started with a new phone system depends on whether you have an on-premise or a cloud-based service. It also depends on the size of the deployment, another term for setting up a new phone system.
For many small companies, installation is a do-it-yourself endeavor with VoIP phone systems. You sign up for an account, choose or transfer phone numbers, and configure features like voicemail, call recording, and call forwarding. After downloading mobile and desktop apps, employees can make business phone calls and collaborate or use other tools through an internet connection. IP desktop phones may be plug-and-play or require configuration.
For larger organizations, implementing cloud phone services is more complex due to the number of employees, devices, office locations, and phone numbers that must be transferred or ported. Deployment may be phased in, and providers and channel partners (third parties that sell office phone systems) may provide hands-on support, sometimes for an additional fee.
Cloud telephone services are the fastest to deploy. On-premise phone systems take longer because desk phones and software must be set up and configured on-site.
Integrations and application programming interfaces (APIs) can extend the use of your phone system. Integrations allow your office phone system to work with other business software, such as customer relationship management (CRM) and point-of-sale (POS) systems. By integrating your software, you create a connection that allows programs to communicate with one another. This communication allows you to share data and combine some of the functionality of the two systems with a few clicks. If an integration for a business software you use isn’t available, an API can help.
APIs are integrations that have been coded on the back end of programs to automatically push and pull data from one another. This creates a simple, streamlined interface for the user and doesn’t require them to input or pull the data manually. The ability to have your business systems work together improves overall efficiency and organization. For example, you can have a third-party CRM track and record your office phone system’s calls to create a unified approach to your business’ sales calls.
The best office phone services offer numerous integrations and APIs that let you get the most out of all your business software. However, if your business is just starting out, you may prefer a simplified system. Many small businesses will opt for cheaper basic plans that offer minimal integrations. But you may prefer a provider that offers all the business software you will need. Think about your business’s specific needs and decide if integrations are important.
Connecting employees working outside of the office means an additional set of considerations. This workforce may include employees who work from home and those who travel to different offices or worksites.
Here are a few elements to consider:
Team messaging tools: Find a replacement for the proverbial water cooler that helps your employees easily connect. The tools that are effective for you often depend on your particular office culture. These tools may include instant messaging, screen-sharing, and file sharing, among others. When you have the right collaboration systems in place, employees can work together and communicate almost as easily as if situated in a face-to-face setting.
Team meetings: Provide an easy-to-use way for your employees to have discussions. Audio-only conference calls can accomplish this, but experts say being able to see each other is important. Bob Frisch and Cary Greene with the Harvard Business Review explain that video conferencing can be used rather than traditional conference dial-ins to help people feel more like they’re all at the same meeting. This technology "helps to personalize the conversation and to keep participants engaged."
Mobile apps: The best mobile apps for remote employees go beyond just making phone calls. Features, such as contact syncing with the office network, instant messaging with teammates, and voicemail-to-email software, put information at your fingertips wherever you are.
Calling features that support remote employees: Look for calling features that easily connect smartphones, softphones, and desktop phones (when applicable) into one system. For example, “call flip” lets you move a phone call from one device to another. “Simultaneous ring” sends your phone call to multiple devices at once, while “follow me” takes turns ringing each of your devices in the order you choose.
For some businesses, security and privacy are pivotal. If customers share sensitive information over the phone with your business, you’ll want a provider that follows the regulations that pertain to your industry. For instance, if personal medical information is given over the phone, look for a HIPAA-compliant provider. But security concerns don't stop there.
Providers should also offer users reliable network centers and use encryption to secure calls. Some cloud VoIP providers even use VPNs, which protect the transmission of information between endpoints.
Many business phone providers also have geographically dispersed data centers that act as redundancies and work in conjunction with automatic data backups to ensure that your data is stored safely.
If your company works in an industry with security and privacy concerns, look into your office phone’s features, policies, and certifications to make sure it meets your needs. Most of the business phone companies in our rating explain their security measures on their websites.
The following describes our 360 approach to researching and analyzing business phone services to guide prospective consumers.
1. We researched the companies and products people care most about.
U.S. News analyzed and compared a variety of publicly available data, including internet search data, to determine which business phone services Americans are most interested in. We found 41 companies that stand out in terms of volume of searches and research among businesses, as well as across the different rating sources.
We then compared our top business phone services across several criteria, including monthly cost, installation fee, calling features, video calling features such as screen sharing, Cloud VoIP availability, and HIPAA compliance, among many other unique features. Research shows that these are the most important criteria for businesses shopping for a business phone service. With careful consideration, we highlighted the most comprehensive plan offered by each company based on the above mentioned features.
2. We created objective 360 Overall Ratings based on an analysis of third-party reviews.
Our scoring methodology is based on a composite analysis of the ratings and reviews published by credible third-party professional and consumer review sources. The ratings are not based on the personal opinions, tests or experiences of U.S. News. To calculate the ratings:
(a) We compiled two types of third-party ratings and reviews:
Professional Ratings and Reviews: Many independent identity theft protection evaluating sources have published their assessments of identity theft protection companies and products online. We consider several of these third-party reviews to be reputable and well-researched. However, professional reviewers often make recommendations that contradict one another. Rather than relying on a single source, U.S. News believes consumers benefit most when these opinions and recommendations are considered and analyzed collectively with an objective, consensus-based methodology.
Consumer Ratings and Reviews: U.S. News also reviewed published consumer ratings and reviews of identity theft protection providers. Sources with a sufficient number of quality consumer ratings and reviews were included in our scoring model.
Please note that not all professional and consumer rating sources met our criteria for objectivity. Therefore, some sources were excluded from our model.
(b) We standardized the inputs to create a common scale.
The third-party review source data were collected in a variety of forms, including ratings, recommendations and accolades. Before including each third-party data point into our scoring equation, we had to standardize it so that it could be compared accurately with data points from other review sources. We used the scoring methodology described below to convert these systems to a comparable scale.
The 360 scoring process first converted each third-party rating into a common 0 to 5 scale. To balance the distribution of scores within each source’s scale, we used a standard deviation (or Z-Score) calculation to determine how each company’s score compared to the source’s mean score. We then used the Z-Score to create a standardized U.S. News score using the method outlined below:
Calculating the Z-Score: The Z-Score represents a data point's relation to the mean measurement of the data set. The Z-Score is negative when the data point is below the mean and positive when it's above the mean; a Z-Score of 0 means it's equal to the mean. To determine the Z-Score for each third-party rating of a company, we calculated the mean of the ratings across all companies evaluated by that third-party source. We then subtracted the mean from the company’s rating and divided it by the standard deviation to produce the Z-Score.
Calculating the T-Score: We used a T-Score calculation to convert the Z-Score to a 0-100 scale by multiplying the Z-Score by 10. To ensure that the mean was equal across all data points, we added our desired scoring mean (between 0 and 10) to the T-Score to create an adjusted T-Score.
Calculating the common-scale rating: We divided the adjusted T-Score, which is on a 100-point scale, by 20 to convert the third-party rating to a common 0-5 point system.
(c) We calculated the 360 Overall Score based on a weighted-average model.
We assigned “source weights” to each source used in the consensus scoring model based on our assessment of how much the source is trusted and recognized by consumers and how much its published review process indicates that it is both comprehensive and editorially independent. The source weights are assigned on a 1-5 scale. Any source with an assigned weight less than 2 was excluded from the consensus scoring model.
Finally, we combined the converted third-party data points using a weighted average formula based on source weight. This formula calculated the consensus score for each product, which we call the 360 Overall Rating.
A small business is a company that has a maximum of 50 employees. Products that qualify for our Best Business Phone Services for Small Businesses rating must meet a few criteria. First, the company must be on our overall Best Business Phone Services rating list. Next, we sort the remaining companies’ prices based on their plans per user. Finally, all businesses must have the option to come with a physical phone.
U.S. News 360 Reviews takes an unbiased approach to our recommendations. When you use our links to buy products, we may earn a commission but that in no way affects our editorial independence.
