Resetting the BlackBerry smartphone to factory defaults will erase all data from the BlackBerry smartphone (including built-in storage) along with any IT policies sent from a BlackBerry Enterprise Server.
In addition, an applied BlackBerry ID will be removed, allowing the use of another.
Warning: It is recommended to backup all BlackBerry smartphone data prior to performing a reset to factory defaults to ensure the data is not permanently lost. You can perform a backup of the BlackBerry smartphone using Article 12487.
For BlackBerry Desktop Software 6.1 to 7.1
These versions of BlackBerry Desktop Software have built-in functionality to perform a reset to factory defaults. To perform this task, please refer to Article 27739.
For BlackBerry Desktop Manager 4.7 to 5.0.1 and BlackBerry Desktop Software 6.0
On 32-bit Windows XP, Windows Vista, and Windows 7:
- On the computer, click Start > Programs > Accessories > Command Prompt.
- Note: Windows Vista and 7, right-click and select Run As Administrator.
- Type cd C:\Program Files\Common Files\Research In Motion\Apploader and press Enter.
- Type loader.exe /resettofactory and press Enter.
On 64-bit Windows XP, Windows Vista, and Windows 7:
- On the computer, click Start > Programs > Accessories > Command Prompt.
- Note: For Windows Vista and 7, right-click and select Run As Administrator.
- Type cd C:\Program Files (x86)\Common Files\Research In Motion\Apploader and press Enter.
- Type loader.exe /resettofactory and press Enter.
For BlackBerry Desktop Software 2.4 for Mac:
- Close the BlackBerry Desktop Software if it is open.
- On the computer, click on Go > Applications > Utilities > Terminal.
- Type cd /Applications/BlackBerry\ Desktop\ Software.app/Contents/MacOS/ and press Enter.
- Type ./bbdm resettofactory and press Enter.
Note: If the smartphone has a password enabled, that password must be specified within the command line. For example, type " ./bbdm -password 12345 resettofactory" (where 12345 is the BlackBerry smartphone password).
For BlackBerry Enterprise Server 4.1:
- Open BlackBerry Manager.
- Select BlackBerry Domain.
- Click Edit Properties.
- Select IT Policy.
- Double-click IT Policies.
- Select the appropriate IT policy or create a new one and click Properties.
- Select Security.
- Set the Reset to Factory Defaults on Wipe drop-down list to True.
- Click OK to apply changes and exit.
- Assign the IT policy to a BlackBerry smartphone user.
- Right-click on the BlackBerry smartphone user and select Erase Data and Disable Handheld.
For BlackBerry Enterprise Server 5.0:
- Log into the BlackBerry Administration Service with an account that can create or edit IT policies.
For example, Enterprise Administrator or Security Administrator roles. - Under BlackBerry solution management, expand Policy.
- Click Create an IT policy or
- Click Manage IT policies
- Select the IT Policy to alter
- Go to Step 6
- Assign a name.
- Click Save, then click the new IT policy name.
- Click Edit IT policy.
- Click the Security tab.
- Set the Reset to Factory Defaults on Wipe drop-down list to True.
- Click Save all.
- Assign the IT policy to a BlackBerry smartphone user.
- Select the PIN number of the BlackBerry smartphone user from Manage users and choose Delete all device data and disabled device.