BetterHelp Reviews

How would I know which kind of therapist I need in my darkest moment? Betterhelp matched me to a therapist based on the words I shared with them from my desperation, my pain. Thank goodness for Betterhelp otherwise I would have been lost never knowing how to seek the right help for me. My therapist has been amazing & is helping me just as I need, over telephone conversations. The education sessions are really helping me too & I'm thinking of trying the group sessions. It’s given me the freedom to access therapy in my way. I’m so grateful to have found Betterhelp.

Date of experience: May 24, 2024

Love it! This app has saved my life. I constantly struggled with chronic depression, but I'm so thankful for getting connected to a therapists that "gets me", and BetterHelpwas able to do this within 48 hours! She has slowly walked me to a place of both independence and contentment (at my pace). The app is fairly easy to use, and it makes so many different resources (like group therapy and more) available with the touch of a buttons.

Date of experience: April 18, 2024

The ad where the guy says "if you're like me and suffer alone..." while recording himself "suffering" cringes me so much. I feel like their marketing is flooding my youtube, its bad and out of control, I can't take it anymore.

Date of experience: December 01, 2023

Sydney has been my support for years. She is so positive and gives me the gentle guidance that I need. She always helps me end on good note and gives me the positive hopefully. And she keeps it real and even makes me laugh! I highly recommend her assistance to everyone!

Date of experience: May 24, 2024

What amazed me the most is the speed I was connected with a wonderful therapist and how quickly I could start. My therapist was a great match which I feel is thanks to the intake questions asked when you sign up. The sessions are result oriented, providing insight and tools to apply in my day to day while also practicing other modalities like emdr for healing on a very profound level.

Date of experience: May 21, 2024

My therapist Kelly Silver is very passionate about helping me feel better and achieve my life goals. As a recent widow, she has helped keep me going. I asked for a Christian therapist so I am grateful that BetterHelp provides that option. There are times I don’t feel like dressing up to go out so the convenience of phone or video is a major plus. The fact that there is the option of phone or video is win too. The cost is very reasonable compared to other options. I highly recommend BetterHelp if you need a little mental health support.

Date of experience: May 16, 2024

I was struggling finding a good therapist, and this sounds cliche but I heard about BetterHelp so much on different podcasts that I finally thought I would give it a chance and sign up. I’m so glad I did because I found an amazing therapist!! I have been using BetterHelp for maybe 8-9 months now. Besides my amazing therapist … I love that I can do a phone call session because it allows me to focus more on what I’m saying versus what I’m physically doing/looking like.

Date of experience: May 21, 2024

I’ve appreciated the meetings with my therapist. I have felt as if I have been given a compassionate, thoughtful, and kind guide through my journey. In my storm, my therapist has been a voice of calm that has resources to lead me back to peace. I am grateful for this. I came in with an array of trouble, I leave meetings with confidence to get through them.

Date of experience: May 14, 2024

Great platform, very good therapists/coaches.

The platform is too rigid in some respects. I forgot to add a promo code and they wouldn't honour it and one 1 occasion, the Telecommunications wasn't good, although I've reported this, I never heard anything back or got a refund.

If my therapist was on another platform, I'd switch. It's not a great model for customer care. Refunding a bad session (or forgotten promo) could ensure a more loyalty ...

Date of experience: May 01, 2024

BetterHelp came to me when I needed it the most. I had seen ads for a year before actually giving it a shot. Honestly, I was more concerned about the money. However, this is something that is so flexible with my schedule. There’s so many different options with communicating. I can do my appointments while at work. I have several times. This platform has some amazing people working in it! My therapist even made a point to saying that if I want to switch to another, they wouldn’t mind. They want what’s best for you. It’s definitely worth the money to be treated like a person and not just another job.

Date of experience: May 20, 2024

I am so glad that I reached out to BetterHelp, after seeing their advertisements on Mr Ballen. I did not know this type of service existed. The therapist that I was matched with, I liked immediately. The therapist knows that I'm going through a very difficult time right now and has gone above and beyond. She doesn't just call me for the once a week session. She reaches out each day and asks me how I'm doing, since a major event took place, 4 days ago. You have the ability to message your therapist in between appointments and I did on a Friday night. Not only did I send a message I received a reply shortly thereafter. It has been really nice to have somebody to vent to, somebody that will listen to me and somebody that I can take advice from. I found this company at the perfect time in my life.

Date of experience: May 21, 2024

Better help Puja Attul is the best therapist she really cares and has helped me so much it’s crazy? 10/10 couldn’t recommend her more.

Date of experience: May 24, 2024

I was seeing a therapist at my local mental help clinic. I would call when I was in "crisis" and it would be days before I would hear back from them. I saw them for 5 years and for a long time. I thought I would be in therapy forever. Right after the pandemic I sat down with my spouse and said I need to find a new therapist and somewhere else to get my depression prescription. I found another mental health clinic about an hour away from my home and I started doing therapy through Better Help. My therapist has help me tremendously. I was always anxious. I was wondering when the next thing would happen. Better Help has help me calm my brain down and to take thing step by step.

Date of experience: May 21, 2024

BetterHelp shared my private information with third parties against my knowledge and against my wishes.

This is against the law.

I have documentation to prove it.

Do NOT trust this company with your mental health.

Edit following reply: everybody, just Google this company and the litany of privacy violations they have committed. They informed me directly that they have been found guilty of sharing my private information with 3rd parties against my knowledge and against my wishes so their reply to my honest review is clearly untrue.

Date of experience: May 22, 2024

I chose to video call my therapist on the BetterHelp platform. I found it was much more convenient than travelling to see a therapist, without missing out on the face-to-face experience. I really liked being able to message my therapist at any time, although I did not personally use this option too often.
My therapist, Shazia, ensured I had clear objectives for each session, meaning that every minute felt valuable and was not wasted. I felt a lot of progress was being made each week. Shazia has a warm personality and is extremely understanding and empathetic, I always felt very respected and heard. I felt very safe to open up and explore deeper issues with her.
After a few sessions, I felt a sense of renewed optimism for the future and was no longer dwelling on the past.
I would recommend BetterHelp to anyone wishing to gain some clarity in their lives, improve their mental health, or reframe their thoughts to a more positive outlook.

Date of experience: May 21, 2024

BetterHelp is a great resource for mental health. They matched with a therapist very quickly & it's convenient and easy to use. The best part are the classes. I have learnt so much about myself and also how our thoughts work by attending them. I loved the classes by Corey Pitts , Jaret Romano , Lauren & Susan. Special thanks to them for their insightful classes which has helped me a lot.
I personally want to thank BetterHelp team for the great service that they provide.

Date of experience: May 19, 2024

As per their ad they where able to find a therapist within 48h. No issues for me with the app. If you are looking for a therapist and are on a waiting list, this app can and will help while you are waiting.

Date of experience: February 12, 2024

BetterHelp makes therapy easy and accessible.

Before BetterHelp, I went to therapy inconsistently due to the cost and complication of finding the right therapist. But BetterHelp solves that problem by matching you with a therapist that would be a good fit for you based on a quick questionnaire. It's great that you can check in, message, and set up phone or Zoom appointments from anywhere in the world. Perfect for the world we live in today.

Date of experience: April 28, 2024

I am greatful that better help is here to help connect me with a suitable therapist who can help me flourish in life 😊

Date of experience: May 23, 2024

Almost two years ago I was lucky to find BetterHelp which provided me very quickly, in a day or two, a therapist that was totally suited to me the first time around. I fully appreciate my explorations with my therapist who is able to discern what I’m really saying through my jabber. She responds to my emails very quickly.
The service is set up for quick response to questions, clear billing practices, and simple scheduling.
I have not availed myself of the group sessions much, but what I have experienced was useful.
I highly recommend BetterHelp to someone who may not think online therapy could be effective. It works.

Date of experience: May 16, 2024