How can I manage my digital and/or print subscription on the Chicago Tribune self-service web site?
Click here and you can temporarily suspend your paper while you’re on vacation, report a delivery issue/complaint, access the eNewspaper, change your address for delivery and/or billing, enroll in EZ Pay and update your credit card information on your EZ Pay account.
How do I create an account on this self-service web site?
Click here and enter your email address under “First time to this site?” to begin the registration process. If you are already registered on chicagotribune.com you can click the log in button and use the same login method and info on the self-service site.
I want to share my Unlimited Digital Access with other people in my household. How do I do that?
You can connect up to five, separate email addresses to your Unlimited Digital Access account. To add an address, visit this page and go through the steps.
How do I stop delivery of my newspaper during my vacation?
To temporarily suspend delivery of your paper while you’re on vacation click here. You will need to provide a resume delivery date within 30 days of the stop date. If you don’t know when you want delivery to resume or you need to hold delivery longer than 30 days, please call Customer Service 1-800-TRIBUNE (1-800-874-2863).
What time should I expect delivery of my newspaper?
The guaranteed delivery times for most of the Chicagoland area are:
Monday through Saturday — 6:30 a.m.
Sunday — 8 a.m.
How do I report my paper missing, wet/damaged or incomplete?
To report an issue with your newspaper delivery please click here. To request redelivery of your newspaper you should report the issue between the hours listed below:
Monday through Saturday: 6:30 a.m. to 10:30 a.m.
Sundays and Holidays: 8:00 a.m. to 11:00 a.m.
How do I make a payment?
To make a payment, please call us at 1-800-TRIBUNE (1-800-874-2863).
What is EZ Pay?
EZ Pay is our recurring payment program. It’s the safe and convenient way to pay for your Chicago Tribune subscription automatically! Pay with your credit, debit or checking account. Switch to EZ Pay now.
Can I change/update the credit card I use for EZ Pay?
Yes. You can manage the credit card used for your EZ Pay account, just click here. Even if you are updating the expiration date, you’ll need to enter all the credit card information. This is a security precaution.
How do I cancel or change my subscription?
To cancel your subscription, please call us at 1-800-TRIBUNE (1-800-874-2863).
