AOL Mail Reviews 2024. Verified Reviews, Pros & Cons - Capterra
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AOL Mail

Reviews of AOL Mail

4.1 (60)
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Pros

  • It was a very friendly and easy to use service with a great interface.

  • AOL Mail was so much fun to use and great for getting messages across. It is what we had before posting memes on social media became a thing.

  • I like that it's easy to understand and if you want to just use it for email you can with ease.

  • In the past it was the Red option for teenagers. Had games and such that made it interesting and more fun to use.

Cons

  • I stopped using AOL because I was getting too many people stealing my accounts.

  • Still saddened by the fact they got rid of it. If AOL Broadband was brought back, I'd be the first to get it.

  • The messy layout with ads everywhere makes it a frustrating and messy experience.

  • It’s a little confusing at times and I feel like a lot of my emails got sent to spam.

Showing Most Helpful

Showing 25 of 60 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Avatar Image
Holly C.
Co owner
Hospitality, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 23, 2022
"AOL mail is my go to now"
Overall: Absolutely love it having that feature where you can delete multiple multiple messages at one time is a godsend because I have one email that has 65,000 emails in it and that’s ridiculous but it doesn’t have the option where I can click on the box in the league multiple at a time. So I can deal with him aggravate me about downloader app download our app to have that option to wipe out all of the mail that I don’t want that one time
Pros: The thing I like most about AOL mail is that they have an option where you can click a box and then you click up at the top and you can delete every single message in that category all at one time. Like if you have 100 messages from today you click on one and you go up and click today box and there it is they’re all related
Cons: The thing I absolutely hate is they will bother you so bad until you download download their app the AOL mail app it’s not enough that you can go online to www.aol.com no you have got to download that out because they will drive you crazy until you do
Switched From: Gmail
Reasons for Switching to AOL Mail: Simply because of that one step the multi delete button I love it
Verified Reviewer
Computer Specialist
Computer Software, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Features
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
March 26, 2024
"AOL Mail review"
Overall: AOL mail is an essential email tool and it's really worth
Pros: AOL Mail is an essential tool for me. Because it helps me to do my work properly without any troubles. Receiving new emails alerts are perfectly fine. App interface also perfect. Security system is great and recommended email management tool.
Cons: Nothing so far. AOL is working fine to me.
Switched From: Microsoft Outlook
Avatar Image
Charles K.
realtor
Real Estate, 1-10 employees
Used the software for: 2+ years
Overall Rating
3.0
Ease of Use
5.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
January 12, 2022
"Aol email still works, and can be utilized as a "short email address that is easy to remember""
Overall: I use it as my 1st line of defense when giving out email address to vendors and others that I know will sell my info and spam me in the future. I also setup aol mail to forward messages to another email service so that i rarely have to log in to aol and deal with their cluttered layout
Pros: It's free and easy to use, and has a short domain address making it easy to remember. I usually give out my aol address to vendors and sales people, as to avoid repeating my address several times, which is needed with long complex adresses.
Cons: The messy layout with ads everywhere makes it a frustrating and messy experience.
Reasons for Switching to AOL Mail: "aol.com" is easy to remember and type out since it's is so short.
Destiny E.
RFSW
Human Resources, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 17, 2024
"AOL Mail thumbs up from me"
Overall: I enjoy AOL Mail. It is my main email and it has proven very useful over the years.
Pros: I have used AOL Mail since I was allowed to have an email. It is my main email that I check constantly throughout the day. It is easy to use and the inbox management is great. I do not have an inbox full of spam or junk emails.
Cons: I wish they incorporated some type of word document capabilities like google docs does. That would make AOL perfect.
Avatar Image
Shenuka H.
Marketing Director
Computer Software, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Features
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
March 27, 2024
"Receiving all mails accurately "
Overall: It saves my time and can use free AOL email on anywhere
Pros: Receiving all my mail notifications accurately without any delays. Easy to use it and secure. No need any fee to use it and recommended.
Cons: Nothing have to say any complaints about this Amazing email management tool
Switched From: Microsoft Outlook
Candace S.
Assistant
Fishery, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
3.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
March 29, 2024
"Awesome love it "
Pros: I love how easy it is to find my emails
Cons: Able to contact help better. Every time I need help no body responses back to me.
Joseph D.
Customer service representative
Retail, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
2.0
Ease of Use
4.0
Customer Service
2.0
Features
3.0
Value for Money
1.0
Likelihood to Recommend
2/10
Reviewer Source
Source: Capterra
November 28, 2021
"AOl mail for dummies"
Overall: My overall experience with Aol would be mediocre at best average plugins loose security protocols and customer service is barley teachable
Pros: The feature I liked most about Aol was the ability to use the build in software to add attachments and search for files online including audio and graphic
Cons: What I found most disturbing about this software was the fact that it would crash 1 to 2 times a day mostly when sendingass email folders with attachments causing me to waste 1 hour of my time refiling everuthing
Malcolm-Louis Tramel T.
Warehouse Worker
Consumer Goods, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
3.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
May 1, 2024
"AOL Mail Review"
Overall: Overall, I had a great experience with AOL mail considering it's direct approach to email service and massive storage capacity.
Pros: The fact that the software has a simple design which makes it simple to navigate through.
Cons: It has less advanced features compared to its competitors like gmail or outlook.
Avatar Image
antonello B.
cultivator
Farming, 11-50 employees
Used the software for: 1-2 years
Overall Rating
2.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
3/10
Reviewer Source
Source: Capterra
December 30, 2021
"Aol is ok. But not the best"
Pros: It's very neatly built. Everything is easy to locate and secure. Also when u open aol u get local and national new. Very informative
Cons: It's hard to login. It's very secure but tooo secure I can't access my account and it's been 4 years never heard from aol again.
Nicky O.
Independent Stylist
Textiles, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Features
4.0
Likelihood to Recommend
3/10
Reviewer Source
Source: Capterra
March 29, 2024
"AOL is old news "
Overall: I used to have great experience with aol but I have recently stopped using it due to someone stealing my identity 3x.
Pros: I used to like AOL when I used it as my primary email. It was easy to navigate and separate.
Cons: I stopped using AOL because I was getting too many people stealing my accounts .
Carol-Ann V.
Owner
Arts and Crafts, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 27, 2023
"AOL Mail is so easy to use."
Overall: I have been using AOL Mail for over 20 years :) And honestly while I have other email accounts from other providers my AOL Mail is my main email account and I would not change it for the world.
Pros: I like the ease of use and the fact that AOL has all the functionality I need.
Cons: There is nothing that I dislike about AOL Mail.
Alternatives Considered: Gmail and Yahoo Mail
Reasons for Choosing AOL Mail: While I do use Gmail as my secondary email account - AOL Mail is my main email account and I chose AOL Mail because it is easy to use, the layout is intuitive and Spam is filtered exceptionally well.
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Amber H.
Computer Trainer/Consultant/Speaker
Professional Training & Coaching, Self-employed
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Features
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
April 26, 2022
"With All The Email Providers, I'll Still Go Back To My First Love -- AOL"
Pros: The email provider was outside of college was my first. I still use it for more personal use. Until I was able to get and create a business email, everything went to AOL. It became confusing at times, but one of the great things about AOL was the ability to keep things organized by creating folders. I'm shocked it still keeps email from when I first used it.
Cons: I wish it would accept large files, and have the capability of sharing them. I still remember when there was AOL Broadband. That was my first introduction to high-speed Internet. $60 per month was costly, but it was worth it. Still saddened by the fact they got rid of it. If AOL Broadband was brought back, I'd be the first to get it.
Reasons for Switching to AOL Mail: When I was in college, Netscape was the email provider for all college students. After graduation, I had to find another email provider. At the college I attended, once a student graduate, they no longer had a Netscape email account. Their account and all their email was deleted. I don't even know if Netscape is still around.
Verified Reviewer
Owner
Marketing and Advertising, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 6, 2022
"Use AOL mail for the privacy"
Overall: I enjoy AOL for the primary fact of privacy
Pros: I like how AOL is far more private and they aren't spying on your emails like gmail and other email providers are
Cons: It's obviously a little outdated but it's totally okay if you value your privacy
Alternatives Considered: Yahoo Mail
Reasons for Choosing AOL Mail: Because I felt AOL had more privacy
Switched From: Gmail
Reasons for Switching to AOL Mail: I value my privacy more than function these days
Ariana J.
student
E-Learning, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 3, 2022
"I use daily, as a student it is a necessity!"
Pros: As a student and student working in college, I have been a user of AOL mail since the beginning of high school and I have found it to be everything I need. I receive emails fast and in an organized manner! With all the projects and assignments I have to stay on top of, I need to use AOL at least 10 times a day.
Cons: I have no complaints as a 6-year user of this software.
Switched From: Gmail
Reasons for Switching to AOL Mail: It is more versatile
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Chris L.
Operations
Publishing, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
October 5, 2023
"Since You Had to Dial Up"
Overall: I've been with aol for years, so most of it is intuitive and second nature. I took a break for a little while, but came back because of ease of use. The organization and layout are a good design to make things feel simple. I like that. It also has a high deliverability rate for sent mail, so even going into inboxes of people I don't know, the email doesn't get tagged or shuffled into promotions or spam.
Pros: The design and layout is simple to use and can be used for a quick glance to determine what's important, what items can wait or what can be delayed just by looking.
Cons: There are no aspects of the product I found unuseful, howere the aol tag comes with a certain predisposition. It is one of the oldest in the industry, and almost ubiquitous, but that may create misconceptions with the intended delivery recepient.
Amanda J.
Professional Liability Claims Representative
Management Consulting, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
November 21, 2022
"You've Got Mail!"
Overall: I use Aol mostly now for personal emails but I did have a previous job that used it as well.
Pros: Aol is still a wonderful email service and I will likely always have one.
Cons: It doesn't have some of the latest features but it's still gets the job done.
Switched From: Yahoo Mail
Reasons for Switching to AOL Mail: I like AOL better overall. It's sleeker and just works for me.
Mike J.
Editor and Producer
Entertainment, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
February 10, 2022
"You've Got Mail! AOL Mail is still a great email service"
Overall: I use it everyday and still love it. Great for personal use.
Pros: It may seems simple but this email service still works great. It isn't outdated and holds p to gmail and yahoo.
Cons: The only downfall is the inability to send large files. This is only thing that keep this service in the past.
Switched From: Yahoo Mail
Reasons for Switching to AOL Mail: At the time Aol was the next big thing!
Rosela G.
Relazioni con il pubblico
Government Relations, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
5.0
Features
3.0
Value for Money
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
December 17, 2023
"Indirizzo email sicuro anche se non troppo usato in Europa"
Overall: Buona esperienza d'utilizzo. Per il momento lo tengo poi vedremo.
Pros: Mi piace la sua facilita' d'uso. Alcune potenziali funzioni andrebbero migliorate
Cons: che a volte e' lento quando stai inviando un email di risposta
Switched From: PostScan Mail
Reasons for Switching to AOL Mail: perche' a volte rimanevo offline mentre dovevo rispondere o leggere email urgentemente
Katie K.
Office Assistant
Hospital & Health Care, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 15, 2023
"Old School but Updated "
Overall: I've had AOL Mail since I was 17. I am now in my 40s. I have seen them upgrade the system, making changes to keep info protected. I have seen them come up with easier ways to change a lost password. It is my preferred email service.
Pros: I have been an AOL mail user forever! It's easy to navigate. You can find what you are looking for quickly. It was free. I love free.
Cons: I have never had an issue with AOL mail. Maybe just trying to find a password in the past. They have upgraded, and easier to reset.
Julie J.
Teacher
Education Management, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 27, 2021
"Forever AOL"
Overall: I use AOL for all of my personal communications. It's important that I have an email that is not connected to my workplace, and my AOL account is perfect for that.
Pros: Email with AOL is so easy. I have always had AOL and I have no plans to change that. I like the extra features of stationery and smileys. I use those regularly.
Cons: The only thing I don't like about AOL is the attitude I hear on rare occasions that it's old-fashioned. AOL actually keeps up with the times by adding new artists, updated stationery, and more.
Oscar Anthony A.
artist
Arts and Crafts, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
May 10, 2022
"My Years on AOL Were Sweet!"
Overall: AOL Mail was so much fun to use and great for getting messages across. It is what we had before posting memes on social media became a thing. AOL Mail was a stepping stone for me.
Pros: I loved how one could see whether the email was read or deleted by the recipient, something you don't get with other email platforms.
Cons: I had no complaints about AOL software, but I haven't been using it much ever since I switched to a throwaway email account on another platform and went into social media.
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Sonia L.
General Manager
Civic & Social Organization, 1-10 employees
Used the software for: 1-2 years
Overall Rating
3.0
Ease of Use
4.0
Customer Service
4.0
Features
2.0
Value for Money
5.0
Reviewer Source
Source: Capterra
January 6, 2022
"AOL Mail Passed it's Prime"
Overall: Overall it is not a bad system. It is user friendly and great for personal use. I would not use it for business purposes though.
Pros: AOL was a great email management system in it's prime. It excelled as a leader in the begining. I still have an AOL account but do not use it frequently. I do like the search feature as it is helpful. I also appreciate the ability to create many folders for sorting.
Cons: The software was pretty out dated, when I used it last as a primary email management software. I know it has improved but I feel like the amount of ads and pop ups are excessive.
Verified Reviewer
Student
Writing and Editing, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 19, 2023
"AOL Mail is my go-to Email Platform "
Pros: I like that AOL Mail is secure. When I was working at home as a transcriber, AOL Mail was required. I have used AOL Mail for years.
Cons: There is nothing I didn't like about AOL Mail.
Tyonna L T.
N/A
Design, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Features
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 24, 2021
"AOL Mail -My Favorite Email Provider"
Pros: I love how it's so easy to use! There is nothing difficult about this software! And I have been using it for YEARS! I always have an AOL Email
Cons: Nothing to really dislike, except for the AIM Chat is gone!!! Bring it back if you can! I loved it so much lolol I'm from the Era where you could Instant Message on AOL! I even remember recieving the AOL free Disks in any store that would carry them!
Alicia R.
Owner
Arts and Crafts, 1-10 employees
Used the software for: 2+ years
Overall Rating
3.0
Ease of Use
5.0
Customer Service
3.0
Features
3.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
January 20, 2022
"Good"
Overall: Good
Pros: Its easy to use even when you forget your password. Its an easy process to get back into your account.
Cons: There is nothing that I dont like about this software.
Alternatives Considered: Yahoo Mail
Reasons for Choosing AOL Mail: I didnt not like yahoo mail so I decided to stick with AOL mail.