Suite, 1 Queen Bed, Non Smoking (Efficiency) | Desk, laptop workspace, iron/ironing board, free cribs/infant beds
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Reviews of The Hotel Saratoga, Ascend Hotel Collection

2.5 out of 5
The Hotel Saratoga, Ascend Hotel Collection
3291 S Broadway, Saratoga Springs, NY

Reviews

8.2

Very Good

Rating 10 - Excellent. 467 out of 1004 reviews" "
Rating 8 - Good. 314 out of 1004 reviews" "
Rating 6 - Okay. 117 out of 1004 reviews" "
Rating 4 - Poor. 61 out of 1004 reviews" "
Rating 2 - Terrible. 45 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Natalia, Rutherford

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was pretty noisy because our room was right next to the back entrance and stairs, so we could hear people coming and going.
Stayed 2 nights in Apr 2024

10/10 Excellent

Marion Nathan

Traveled with partner
Nice and quiet!
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great here.
Stayed 1 night in Apr 2024
Response from Jess on Apr 24, 2024
Thank you for taking the time to complete our survey! We are so glad to hear you enjoyed your stay, we look forward to hosting you again soon!

10/10 Excellent

deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jess on Apr 24, 2024
Deborah, Thank you for the 5 star rating of The Hotel Saratoga! Your feedback is greatly appreciated, we look forward to hosting you again soon!

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quiet and very clean, staff welcoming.
Stayed 1 night in Apr 2024
Response from Jess on Apr 24, 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated, our staff strives to create a clean welcoming environment and hope to host you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Gina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean, well stocked. Very friendly, comfortable! Receptionist was lovely & helpful. She also was the cook & made me the best turkey club sandwich I ever had!
Stayed 1 night in Apr 2024
Response from Deonna M on Apr 24, 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

6/10 Okay

Mary

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Roland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from Deonna on Apr 24, 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

4/10 Poor

Brian

Traveled with family and small children
Liked: Cleanliness, staff & service
Newly renovated and spacious. The hot water didn't work but the host let me use a shower in another room.
Stayed 1 night in Apr 2024
Response from Dawn p on Apr 24, 2024
Thank you for taking the time to complete our survey, We are glad to hear that our host was able to find a solution that worked for you!

10/10 Excellent

Lori

Liked: Cleanliness, amenities
Clean and spacious. Close to downtown, but not walkable.
Stayed 2 nights in Mar 2024
Response from Jess on Apr 24, 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
The lady running the breakfast room was beyond nice. Everything was perfect with numerous items to choose from.
Stayed 1 night in Mar 2024
Response from Jess on Apr 24, 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

8/10 Good

Crystal