Gene Johnson Plumbing & Heating

I would like to give them 00 star. I had schedule appointment with them twice, but always canceled my appointment by the time we had scheduled. If they unable to meet up they shouldn't accept my appointment. OMG. Not really sure how this company do they business and got good feedback hmm. Unbelievable!!!! F....

What a suspicious, unhelpful company. I called to ask for an estimate. They refused to give me a rough, non-binding estimate or even guess without a $49 inspection. They even refused to give me their hourly rate.

Very professional, detail oriented and friendly.  Clearly knowledgeable and willing to help solve all kinds of problem I would have no problem reccomending Gene Johnson to any of my friends.

My experience with Gene Johnson was unbelievably expensive. It was a very straight forward job with easy access to existing plumbing.
I paid $2500 for a washer /dryer rough-in (not including ventilation or clean up). Despite my requests, they opted for the easiest placement of the set (adjacent to a refrigerator) which interfered with opening the dryer door. I subsequently had to install an electrical outlet in order to move the refrigerator. This was on top of having to hire another individual to install the ventilation.
The estimate they provided for installing a sink ($187) and disposer was $1900. Encouraged by a Home Depot employee, I went on YouTube and did it myself. Administration is great (phone, paperwork).

Plumbing emergencies are never fun, and there seems to be a shortage of plumbers in the greater Seattle area.  My tenants woke to a leaking water heater...after calling several places Gene Johnson was the first available to come by and take a look.  Aaron was professional and courteous and knew well what what was needed to get the problem solved.  My water heater controls the heat in the house, so this was definitely not a typical repair.  Everything was completed quickly and very professionally.  My experience with Aaron and Kristen in the office could not have been better.  Thank you!

OUTRAGEOUS PRICE FOR EASY WATER HEATER REPAIR

The pilot light went out and would not re-light on our water heater so I called Gene Johnson to schedule someone to come out for a diagnosis at a cost of $50 (fair price in my opinion for diagnosis).  The problem was quickly identified as the thermocouple, which is a $10 part from the hardware store.  To change out the part takes 15 minutes, probably less time for a professional.  

After telling me what the problem was the repairman showed me a list of service packages from which to choose.  The least expensive option was the "band aid" choice at $495.  This is the option where they fix the problem and nothing else.  I can appreciate a healthy profit margin for any business but this is ridiculous.  The best lawyers in the world charge $1000/hour and these guys are beyond that for a small fix as plumbers.

That being said, the repairman himself was great and he's not the one setting these prices.  In my opinion the pricing structure coming from company needs to be re-evaluated to make small repairs reasonably priced.

I had our sewer line traced out with their digital camera "snake" last Aug 2015. Review of the footage revealed poor lighting due to "lighting failure" in the equipment. I took the attendants word that he could tell that there was not a problem in the sewer line. Well, I have since seen their other YouTube videos of sewer lines and feel slighted! Do not use faulty equipment to do a job.

These guys are prompt and honest.  We had Richard over and he gave us a good overview (what we needed since we are new to the house) of our furnace and thermostat for a reasonable price and got it running.  He also explained the electronic air filters to us and how to deal with them.  We have another property with a furnace that was leaking and got some good advice to fix it.  We will definitely call them again if we need furnace help!

They called me an hour into the three hour window to tell me the technician would not be coming because they were stuck at a job from earlier in the morning. Since they already knew it was taking longer it would have been nice to be given some sort of heads up, since I made arrangements to leave work early.

Confronted with a failing sewer line, I called Gene Johnson plumbing with the expectation that I'd be lucky to get a call back.  Within hours I was called back and a service appointment was scheduled.  When Gene H arrived he immediately diagnosed the problem and outlined a strategy to get us back in our house.  Two days later the repair was made and we moved back in.  Gene proved a great problem solver and an amazingly hard worker but perhaps his greatest virtue is his devotion to customer service.  He explains his approach in detail, guides you through the vocabulary and demonstrates how the various components go together.  His mantra is that "he works for you."

Gene Johnson plumbing is not cheap and they have an annoying habit of insisting on obtaining half the estimated amount up front.  That said their operation is very well organized and managed.