95,365 total
Good morning. I live in Malta and the only way that house of fraser ships is by fast shipping. I am willing to wait for a couple of days and pay less shipping.
Another thing is that my last order I had no options except to pay fast shipping and because my parcel was big around 6kgs I had to wait longer than usual and I had to pay customs.
Date of experience: May 27, 2024
Ordered over £500 worth of clothes for my holiday two weeks ago, still not received them from Evri delivery. Got email saying delivery on 1st June…nothing, then 5th June….nothing arrived. Tried contacting Evri twice but…..nothing. Credit card has been paid but still nothing. Never again.
Date of experience: June 01, 2024
Good experience but sometimes the items on the website have no descriptions, so unsure until you receive it. Also, not happy about charging for delivery and returns as most of other companies do not charge.
I hope you are able to make changes in the future.
Thank you
Date of experience: May 31, 2024
Still not received order, can’t get an update from house of Fraser or Evri, try to ring both just get automated responses. Supposed to arrive next day delivery on 03/06/24, 10/06/24 now and no idea what’s happening, same thing happened last time I ordered from here
Date of experience: June 02, 2024
Awful experience. Had an email saying it had been delivered buy no sign of parcel.
Then some 48 hours later started trying to communicate with you. All automated and was said leave it for 24 hours. Again no feedback
However the next day the parcel was left outside. No explanation. Will never buy an online product from house of fraser again. Dreadful delivery experience
Date of experience: June 01, 2024
Ordered twice recently and took advantage of great offers on men’s clothing. Easy to order online. Good communication throughout process and goods delivered when stated.
Date of experience: May 26, 2024
Very professional and efficient. Fast delivery and wide range of goods of all kinds.
My suggestion is to include Doc Marten's shoes too in your offer.
Date of experience: June 02, 2024
I've found only difficulty that I couldn't talk someone for any changes or any online shopping related queries. You can't get 5 stars by using bot chat for customer queries.
Date of experience: May 26, 2024
Reply from House of Fraser
Hello Misbah,
Thank you for taking time to leave us a review.
I am sorry to hear you have not been able to contact us. Please email us and we
can get this resolved for you as quickly as possible.
Thank you, Terrell.
Biba styles never fail for me - great products - design, colours and quality materials. Excellent service through House of Fraser.
Date of experience: May 30, 2024
I purchased some converse shoes. About an hour later I found a different pair of shoes I preferred else where, I returned to house of Fraser not realising they will not refund anything you purchase in their stores and will only issue a credit note, if I had of known this I would never have got them in the first place.
Date of experience: June 09, 2024
Reply from House of Fraser
Good afternoon,
Thank you for your feedback,
We are really sorry to hear of the problems with your order, we appreciate this
must be both frustrating and upsetting for you.
To enable us to help improve your shopping experience with us please reach out
to us via one of our various platforms and we can then assist with resolving the
issue for you.
Kind Regards,
Charlotte
Ordered a Ralph Lauren shirt, despatched promptly however after an initial email from Evri, updates stopped and my order never arrived. This is the second time Evri have done this one with yourselves and the other with an order from JD. This courier will give HOF a bad name. Awful service levels from them!
Date of experience: May 30, 2024
Reply from House of Fraser
Hi Shaun,
Thank you for taking the time to leave us this review. I hope you are well.
We’re sorry to hear that you have not received your order, we understand how
disappointing this must be and I hope to rectify this for you as soon as
possible.
I have since contacted you personally and will work to get this matter resolved
for you. Should you have any further queries then please contact us via email,
live chat or social media and we will be happy to help.
Kind Regards
Jessica
Customer Services
I am pleased with all my shopping process at House of Fraser. The booking and the delivery process were easy and on time.
So, I would greatly recommend this company to my friends and relatives.
Date of experience: May 30, 2024
Faulty item received. The item was a large 4 piece garden furniture set. HOF offered us 10% refund only or an exchange. 10% was not an adequate offer when the largest part of the set was unusable. We had to unassemble the whole set and repack for collection. We are still waiting for the replacement
Date of experience: May 27, 2024
Fast delivery and every item in one bag! Never a problem with any products I've received!! Fantastic service!!!
Date of experience: June 01, 2024
Nothing fit I ordered all small sizing and charging £4.99 for delivery & return postage is disgusting that’s why only 3 stars!
Date of experience: June 02, 2024
I bought some fantastic dresses for special events that were reasonably priced. Really fast delivery. I showed some friends in work the dresses I had bought, they were promptly online ordering for themselves.
Date of experience: May 25, 2024
The customer service for returns was a nightmare, no contact number had to send emails, because the bot was absolutely rubbish. Missed the courier and no way to organise another one except through emails to customer service. They did respond within a day or so.
I think 3 stars in generous, finally got a returns label to send back through evri.
Deliver was good and items arrived on time.
Date of experience: May 29, 2024
Best discounts on Ralph Lauren around and a trustworthy website. Shame you have to pay for shipping though, when paying £200 for a jumper, shipping should be included.
Date of experience: May 31, 2024
Every other perfume shop I've been visiting have given me wonderful customer service and paid attention to my needs. I was looking forward to trying a specific perfume in the cabot circus store when I noticed their tester bottle was missing. When I mentioned this to the cashier (looked like a senior staff member), she was looked and sounded very unbothered. No pointing me towards any other perfumes I might enjoy, no offering to open up a new tester bottle just to try (although I'm not sure if this is allowed), she just behaved like I was ruining her day tbh.
Date of experience: June 09, 2024
Saw they had a sale as I needed some new trainers for my Son. There was a sale at the time. I also fund a bargain that I ended up purchasing 3 pairs of footwear and a jacket for under £60 which was fantastic bargain.
House of Fraser is my go to. Great buys at a great price.
Date of experience: May 27, 2024
