Started off badly from the beginning. I tried to reserve 2 beach beds by emailing the restaurant - they told me I had to call. I called and reserved 2 front row beds and this was confirmed over the phone. When we arrived we were...taken to second row, we said no and that we had reserved front row. The guy told us it was not possible as the same guest had them. I told him this was not good enough and I had reserved front row. He said they had already paid but there was no one on the front row when we got there - I was told that you pay on the day and cannot do this in advance. I felt like someone else had come alone, probably flashed their cash or gave them a good tip but in letting someone else take our reservation, it left us disappointed and very annoyed.
Not only this but I didn’t not think that having to pay €30 per bed, you would then have the pay another €10 simply to hire a towel for the day. No, as I was not best pleased as this point with the lack of attention to what was reserved in the first place, I simply would not pay another €10. I felt these should have been given with compliments as service recovery but they were not.
Food was good though but we did have to wait to get service from the wait staff. Felt like they were trying to avoid us a little bit after the mornings problem. We had to ask several times for a drinks menu from the same server, in the end, we asked another and it came straight away. The only thing that came quick all day was our bill to pay.
Overall, we still had a lovely day as the intention was to relax, and that we did but only down to our own feelings. The establishment, nor the staff had nothing to do with our positive experience, and if I wasn’t a person who could shake things off, this would have ruined my day.
Would I return to La note Bleue? No, I will go next door to Miami Plage. Had much better service there when visiting on a previous trip.
If you are going to call to reserve a front row bed, ask them to send you an email to confirm. I thought it would be put on the reservation notes that I reserved front row but the guy just kept telling me it was impossible and I did not reserve front row.More