We understand that multiple countries are announcing several preventive measures to combat COVID-19. Please fill out the form below and we will work with you. If you are not affected by one of the countries listed in this form, please click here to cancel your flight and obtain a reservation credit.

Taking care of our Guests is our absolute priority. If your flight was affected by a cancellation, you may apply for a refund by completing the form below. Please note, that if approved, you will receive a refund of all flights that have not been flown.

For example, if you have a return flight that is still scheduled to depart, you will be issued a refund and will no longer be able to travel on your return.

If you are approved, it will be issued within the next 7 business days to the original form of payment, and we will send you an email to the email address provided. Once the refund is processed, it may take an additional 7 days to show on your account depending on your financial institution.

Please be advised that once a refund is issued, we are no longer in possession of the funds. If your original form of payment was a Reservation Credit, you will receive a new credit.

If you would like to keep your return flight, please call us at 844-989-7283 and do not complete the form below.