AAFES Reviews

AAFES Nellis has closed all of its check-out lines and replaced them with self check-outs. The problem is they don't accept cash, only military star, debit and credit cards. If you want to pay cash, you have to go to customer service, where the line is long and slow with customers returning items and paying off their bills. This is so inconvenient. Why does your self checkout machines not accept cash?

$3000 is a huge loss for me. AAFES needs to do better and not sell fake diamonds.

I waited 2 months before canceling the delivery after being told it would still be an "unspecified" wait until delivery. Ridiculous. The savings weren't worth it. I'll just pay the tax and get my items actually sent by Amazon.

Wanted to purchase a new lawn mower - saw the 10% on check out. Would not apply for today's purchase. What a bunch of horse hockey - the ads states save 105 off today's. Takes 10 day to get a card - phone service transferred 7 times to cancel card after they would not honor their bull hockey ad!

I want to leave this review in pure disgust for the AAFES customer service department. The staff isn't trained in the price matching policy according to the stated policy. I went to price match a gaming system typically priced at fifty dollars lower at every big box store in our area. The staff member did look up the price and chose to show us a refurbished gaming system instead of looking up new gaming systems. Denying the price match was valid. I will return the gaming system later today and purchase one locally, and with tax, it'll be lower than what I paid at AAFES. Dealing with AAFES is an absolute waste of time and is worth the few extra pennies spent not having to deal with the staff!

My husband went through self checkout, and scanned his items, unaware that one item was supposedly unscanned, meanwhile at the same time he was in the store a hit and run took place outside. My husband then paid for the items with the star card. That star card was how the MPS tracked him down to get information on the hit and run, and then through reviewing the video stated he failed to scan a $2.02 bag of nuts, charging him with larceny. Instead of reviewing all the facts AAFES then charged him a $202.02 fee for the bag of nuts he "apparently"stole. LARCENY IS DEFINED AS THEFT WITH THE PREREQUISITE OF INTENT... If he intended to steal why would he have paid for everything else, the intent was not there l, self checkout failed and your employees in the store failed. I won't nor will my family ever again shop and AAFES and we will make sure everyone we know is aware of how this establishment operates.

There are no deals for service members and their families here, and when you try to price match they come up with a million reasons why they can't. It's just not worth it when you can still get the items even cheaper than the tax free price it's "on sale" for. Another thing that is a huge safety concern is that there was an active recall on some jerky that I purchased and became sick from. When I notified the employee at the counter when trying to do an exchange she said, "Well it's not expired so I can't pull it off the shelf." She then proceeded to tell me that since the bag was opened I was not eligible to receive a refund or exchange because that would be the same as stealing. How the heck else would I become sick? By looking at it? Camp Pendleton MCX needs a total overhaul with how they run their shops and I don't think team training or meetings are going to fix the stubbornness within the employees.

AAFES has taken a huge decline over the last several years. The products are just as good as you can purchase anywhere else. However; customer service has not been much help in the last few problems. Vendors that offer military discounts (such as Glock) are not available through AAFES. Several items will say in stock but truly are not which can cause several days to weeks delay in shipping. This can be a huge problem with items such as computers, phones etc… that you may be replacing and having to manage without. They are a big enough company and certainly have the technology to do a much better job but it seems the top administration positions lack the care.

Don't buy Furniture from AAFES. AAFES lowers prices on furniture items but someone who recently ordered an item that is now on sale has to go through h..ll and back to get the difference refunded to them. The item hasn't even shipped yet and delivery date is 2 months in the future but one has to call over and over again to get the difference credited back to them. Guess AAFES hopes buyer will not discover price cuts on items they bought that aren't even shipped yet. Also the delivery company used by AAFES is horrendous. Rude, arrogant and darn right unprofessional at the utmost. We had a sofa delivered and the delivery company put the sofa so close to the front door, we could not close our front door. We asked them to move it a foot or two so we could close our front door but they flatly refused. BUYER BEWARE.

I can't express in words about the wonderful experience and outstanding customer service I receive from Mrs ** every time I walk in. She genuinely cares about the customers. There has never been a day that she has not made better. The address is 50008 Clear Creek Rd.