How can we help?

You must be signed in to your buyer account to contact the seller. Before ordering a book, you can contact a seller by following these steps:
 

1. Search for your book

2. Click Ask Seller a Question in the About this Item section. 

3. On the Ask the seller a question page, enter your name, country, and question 

4. To submit your question, click Send.

After ordering, you can contact the seller you ordered from by following these steps:
 

1. Go to My Account and click View Purchases under the My Purchases section. 

2. Find the order and select Contact Seller.
    

What to do when the seller doesn't respond

• Sellers are required to respond to inquiries within 2 business days. Sending your inquiry through our system will ensure that a record of your email is saved within your account.

• If you receive no response from the seller by the third business day, our Customer Support team will be happy to follow up on your behalf. Please include the Order Number, title, the date of your email, and the question you have for the seller when you reach out to Customer Support. 

• Our Customer Support team will contact you with the response within 2 business days. 

• The seller's failure to respond to your initial question will be noted in their account. A pattern of such policy violations can lead to the seller's account being suspended and/or permanently closed.
   

Your pre-purchase and post-purchase questions are emailed to the seller. This email contains the details of the book you're enquiring about. A copy of this email is saved in your buyer account and sent to your email address.