Unknown Amazon Payment Charges
An unknown Amazon charge is probably an Amazon Prime payment, a digital service payment, an Amazon Pay transaction, or a bank authorization.
If you want to review your complete transaction history, go to
For help identifying the unknown charge, refer to the list of commonly seen descriptors on bank/card statements.
| Descriptor | Type of Charge |
|---|---|
|
AMZ*Prime Shipping Club amzn.com/bill AMAZON PRIME*A1B2C3D4Eamzn.com/bill |
Charges related to Amazon Prime |
|
Amazon.com*PMT SVC 866-749-7545 AMZ*(Company Name - e.g., Build, Age of Learning, ABC Mouse, etc.) amzn pmts (checkout) amzn.com/pmts, Kickstarter |
Charges related to an Amazon Pay order |
|
Amazon.com AMZN.COM/BILL Amazon Bookstore POS Amazon Amazon Merchandise AMAZON MKTPLACE PMTS AMZN Mktp US *A1B2C3D4E |
Charges related to an Amazon.com purchase |
|
Amazon Digital Svcs amzn.com/bill Video on Demand |
Charges related to an Amazon Digital Service:
|
|
AmazonFresh amzn.com/fresh |
Charges related to an Amazon Fresh order |
|
Amazon Retail LLC |
Charges related to an Amazon Books purchase |
Unknown charges are, most of the times, explained by one of the following cases.
The unknown charge is an Amazon Prime payment
If you're an Amazon Prime member, you are charged monthly or annually, depending on the plan you chose.
For more information, go to Manage Your Prime Membership.
The unknown charge is a digital service payment
If you purchased a digital service, such as a channel subscription in Prime Video or a Kindle Unlimited subscription, you are charged monthly.
For more information on Prime Video charges, see Unknown Charges on Prime Video.
You can view payment details for all your Amazon digital service charges from Your Digital Orders.
The unknown charge is a bank authorization
When you place an order, Amazon contacts the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the transaction processes or the authorization expires. This reservation appears immediately in your statement, but it isn't an actual charge.
For more information, see Authorizations.
Pending or processing charges for cancelled orders
Amazon charges your payment method when an order is shipped. If you have successfully cancelled an order prior to it being shipped, an authorization might be visible on your bank account as a pending or processing charge for up to 5 business days. This is not a charge.
The unknown payment charge is an Amazon Pay transaction
Amazon Pay orders begin with 'P01' and are followed by 14 digits. Check your Amazon Pay Account for your order history.
For further assistance with any Amazon Pay transactions, see the Amazon Pay Help pages.
An order was split and sent into multiple shipments or to multiple shipping addresses
This order appears on your statement as separate charges. Since Amazon charges your payment method when the order is shipped, charges can appear separately on your bank account if your order was split into multiple shipments. You can use Your Transactions to match charge amounts and dates from your statement with the associated order number.
Other common scenarios for unknown charges
- An order was placed by a family member, friend, or coworker with access to your card number.
- Additional cards are associated with the credit or debit account.
- A back-ordered or preordered item shipped.
- A gift order shipped.
