Excellent back story, great costumes and environment. Staff were amazingly scary - the ones who didn’t need to be delivered great service. Some fun and screams in it. Don’t go if easily offended but it was a blast!

My teenagers insisted we do this, so I booked it begrudgingly. I thought it would be silly or too scary. But it ended up being the unexpected highlight of our trip! My kids loved the experience and they were amused that I was picked on on at most of the stops, including being the person locked up in the courtroom as a witch. That scene was actually terrifying, but in a fun way. We enjoyed all of it, and I liked that my kids learned a little bit about British history during the visit as well. We also enjoyed the pub at the end of the visit - it was a good place to relax and laugh about our experience. We skipped looking at our photos at the end, but then I scanned the QR code later that night and loved the photos, so I purchased them online. It was well worth the 10 GBP they charged for the four digital photos. Don't hesitate to book this, especially if you have teens!

First off I want to say that the performers are all fantastic, scary enough for youngsters and witty enough for adults (one performer even commenting on how big my forehead was which I would have taken issue with if he wasn't right!). Overall the experience was great and the client I took to see it (I'm a care worker who was taking them out for the day) had an awesome time. For me, however, the experience had a disappointing ending as, in order to get to the photos we had taken printed off we needed a card with a bar code that staff handed out to guests. We weren't given a card, and when I told the staff at the printing station I was told as there were so many guests that day they'd be hard pressed to find our pictures. Odd, as I saw the pictures of me and my client on the preview screen. I was initially told to ask at the printing station but to not hold out much hope of getting the pictures by a young red headed girl. Who proceeded to look to go to the station she said I had to go to and engage in a social conversation, at one point even looking up at me with an annoyed expression. I asked another member of staff, who sent me to yet another member of staff who told me we couldn't get rhe pictures. The performers were great, the retail staff were appalling and made it really obvious they didn't care and wouldn't put the effort as it was an inconvenience. Waiting around to get shoed away delayed us in getting to our next activity, which was Shrek's Adventure, meaning my client missed out on part of his day out. Finish time for the dungeon and start time of Shrek were booked far apart initially, and the cross over between the Finish and start time of the two activities over lapped because of train delays, but we were waiting for well over 15 minutes waiting for someone to help us and missed the start of Shrek by less then 5 minutes.As I was working and wanted to try and get to my clients 2nd activity I didn't contest the dismissive attitude of the staff, who lied straight to my face about not being able to find the pictures when I could physically touch the preview screen they were on. I don't care they were chatting, I don't care if they thought my client having downsyndrome made him insignificant to them. I didnt contest because I was short of time. I am also a professional and take pride in my job, something the three members of staff (the red haired especially) clearly lack and was not going to call their attitudes out and distress my client. I am contesting now, as there vapidness has caused me professional emabaressement and it is unacceptable. I look forward to hearing from someone presently. Also, if you have the pictures I would like them printed off and sent to my clients mother, who made the booking and whose address you should have. Regards Jacob

Excellent entertainment and quite educational, with lots of adult humour. Please consider the age of your children, should you take them. Parts of the tour are quite frightening for little ones, who don't understand, that it's just acting. Sadly, I saw at least two children both aged about 7/8 years, who were very frightened and crying. They had to be taken out. I hope they didn't have nightmares.

Many years since been to London Dungeon. Had more recently been blackpool dungeons and loved it. This was just as good. Boat ride to start was good. Some bits still same even after all these years and despite knowing what was coming still jumped. Acting was superb. Good 2 hour experience Drop ride was not working which was disappointing but did detract from the visit. We got 2 for 1 tickets as travelled by train so only cost £17 each so was worth doing

Had a fun time here- actors were very good and really got into the spirit. You do get picked on to get involved which was fun (and scary!). Were some very young children in our group who were scared and not tall enough for the 2x rides. Would say best for those over 10yrs of age.

Great attraction, the actors really do make history come alive and give stellar performances. The level of detail is really good, and the interaction adds an extra layer of interest. The only downside was that the boat ride had been shut down and no advanced warning had been given, so I wasn’t aware until I was entering the dungeon and had already paid. Would definitely go again though!

I suppose at the end of the busy season some of the actors are a bit bored of it by now, and it shows. (The Witch and the Torturer were the best by far though - they made this 3 stars rather than 2) The real downside was the MASSIVE size of the groups. Far too many people in one group meant a lot of standing around and means you can't always hear or see what's happening. It also really spoils the interactive side of it. Blackpool Dungeon was a much better experience. It wasn't really worth the money paid, and the photos at the end were not very good and hugely overpriced.

Loved this! We went with our two daughters who are aged 9&11. We were worried the 9 year old wouldn't like it but she did. The actors are amazing and, although it was very busy, they managed the crowds well. We were split into group of 20-30 people and it was great. Such a fab way to spend the time and well worth the money

Much like Madam Tussaud’s…far too many people in one go. Cramming people in to each area really spoils it, and the pace you have to move in order to get everyone through? Enjoyment down the pan! Good old Merlin operational model wins again! Get as much money as possible in as short a space of time as you can! That said…if you can stomach the battery-hen conditions, the attraction isn’t bad. The actors really give it their all (sometimes maybe too much all) and they make the attraction fun and interesting so well done to them all…well, most of them. It’s a fun recollection of some of london’s dark history. Minor point: because of the cramped conditions, can I recommend lockers so coats and bags can be stowed prior to going in? Might save some room so you can get a few more paying customers in at once… …you’ll probably get more eggs out of us then.