Unlock your phone or SIM
What would you like to do?
Already know which code you need?
NUC (Network Unlock Code); PAC (Porting Authorisation Code); STAC (Service Termination Authorisation Code); PUK (Personal Unblocking Key)
If you want to unlock a device that’s locked to our network, you’ll need a Network Unlock Code (NUC). If you already have one, you can unlock your phone. If not, you can request one.
Before you request a Network Unlock Code
Many of our devices, including all phones bought from us after 1 January 2022, are already unlocked. Try using a SIM from another network in your phone before requesting a NUC code – if it works, your phone is already unlocked.
Please note: If you’re moving to another network and want to keep your number, you’ll also need a PAC. Or if you’d like a new number from your new network, you’ll need to request a STAC.
We’re excited to begin our partnership in connectivity. To join us, you’ll need to have your switching code (PAC or STAC) from the network you’re on at the moment.
To keep your existing number, we’ll need your PAC.
If you’d like a new number with us, you’ll need your STAC.
If you’ve entered an incorrect PIN too many times or forgotten your PIN, we’ll lock your SIM for security purposes and you won’t be able to access your phone.
If you want to unlock it, you’ll need a Personal Unblocking Key (PUK). To get this, you’ll need to call us on 03333 040 191. Standard call charges apply.
Please note: if you’ve forgotten the passcode for your iPhone or iPad, your device will be disabled. To enable it again, see the Apple support page
I want to unlock my Vodafone device to use it on another network.
I want to keep my phone number when I switch to another network.
Already got your code? Use it to keep your number
I want to switch to Vodafone from another network.
Already got your code? Use it to switch to us
My SIM card is blocked because I entered the passcode wrong too many times. I need my PUK code to unlock it.
NUC (Network Unlock Code); PAC (Porting Authorisation Code); STAC (Service Termination Authorisation Code); PUK (Personal Unblocking Key)
Registered in England and Wales. Company No 01471587. Registered Office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN.
Consumer Price Index (CPI) changes : *Monthly price will increase by the Consumer Price Index rate of inflation published in January of that year+3.9%. The rate we will use to increase prices from April 2024 is 7.9%. Device Plan payments will not be affected: vodafone.co.uk/pricechanges
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