What is a Pesonal Identification Number (PIN)?
A PIN is a four-digit secret number that allows only you to use your Illinois Link Card. If you received your card in the mail, you must go to the Illinois Link Card Website or you can call Customer Service Number on the back of your card to change your PIN at any time.
You should choose four numbers that are easy for you to remember, but hard for someone else to figure out. Never tell your PIN to anyone! If someone knows your PIN, they can use your card to get ALL of your benefits - and those benefits will not be replaced.
How do I select my first PIN?
- When you are approved to receive SNAP, other food assistance or cash assistance, you will be mailed your first Illinois Link card.
- When you receive it, you must select your first PIN. Either call the Illinois Link Help Line at 1-800-678-LINK (5465), or go to the Illinois Link Card Website .
- You will need your 16-digit Link card number to access your Link account to select your first PIN. You will also need your social security number and date of birth.
- Once you have selected a PIN, you may change it at any time.
How do I change my PIN?
- If you already have a PIN and want to change it, either call the Illinois Link Help Line at 1-800-678-LINK (5465), or go to the Illinois Link Card Website .
- If you order a replacement card, the PIN for the replacement card will be the same as the PIN for your previous card. The PIN does not change, unless you change it.
