I am unable to log into my hotmail account - Microsoft Community

I am unable to log into my hotmail account

Hello my name is Marc-Antoine Barbeau, first of all sorry for my bad english, french is my first language but i hope this can reach someone because i really tried everything. I want access back to my really old hotmail account because i want to get my facebook back to show some old pictures of me to new friends.

Facebook already warned me my account as been blocked for possible hacking. I can ask facebook to send me an email to reset my password, but when i tried to log in to my hotmail account, it says my password is incorrect and my recovery email changed to vn*****@cikuh.com who seems to be related to multiple others hacked alternate account with a quick google search.

i can prove multiple ways im the true owner of that account by answers security questions or any questions.

thank you to whoever read this and can help me !

|

Hello my name is Marc-Antoine Barbeau, first of all sorry for my bad english, french is my first language but i hope this can reach someone because i really tried everything. I want access back to my really old hotmail account because i want to get my facebook back to show some old pictures of me to new friends.

Facebook already warned me my account as been blocked for possible hacking. I can ask facebook to send me an email to reset my password, but when i tried to log in to my hotmail account, it says my password is incorrect and my recovery email changed to vn*****@cikuh.com who seems to be related to multiple others hacked alternate account with a quick google search.

i can prove multiple ways im the true owner of that account by answers security questions or any questions.

thank you to whoever read this and can help me !

Sorry, but this a Facebook hacking problem, not a Hotmail problem.

Nothing that you've written indicates that your Hotmail account was hacked.

Unless the Hotmail account was closed for non-use because you, at some point, didn't sign in to it for a year, you should be able to sign in to the Hotmail account at https://outlook.live.com 

Here are Facebook Help center links that may help.

Facebook Help Center https://www.facebook.com/help/?ref=contextual 

Login and password https://www.facebook.com/help/1573156092981768?helpref=hc_fnav 

Articles on "password" https://www.facebook.com/help/search?helpref=search&query=password 

Hacked account articles


Don

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

hello, thank you for your answer but i dont think you understand what i meant. it clearly an hotmail hacking problem since the recovery adress for my email is not what it used to be. vn*****@cikuh.com is not a canadian email domain or anything related to me.

the recovery adress for my facebook is the good one since its refer to my old hotmail that i cannot access anymore because of the problem i just mention.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

hello, thank you for your answer but i dont think you understand what i meant. it clearly an hotmail hacking problem since the recovery adress for my email is not what it used to be. vn*****@cikuh.com is not a canadian email domain or anything related to me.

the recovery adress for my facebook is the good one since its refer to my old hotmail that i cannot access anymore because of the problem i just mention.

OK. Sorry that I misunderstood.

The account recovery form is the way to recover this account.

How to recover a hacked or compromised Microsoft account

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Don

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated May 4, 2024 Views 47 Applies to: