Answer
1. What is a Premium Flex Fare?
Premium Flex Fare provides guests with travel flexibility and several benefits (as listed below) for both AirAsia and AirAsia X.
Following are the benefits:
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20kg checked baggage allowance
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Pick A Seat Standard or Hot Seats (Hot Seats are subject to availability)
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Xpress baggage
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Xpress boarding
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Premium Flex counter: Premium Flex guest are able to use the Premium Flatbed counter.
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Inflight meal included (limited selection)
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Insurance 1 Hour On Time Guarantee, Baggage Delay, and Trip Cancellation
Guests who choose Value Pack, Premium Flex and Premium Flatbed when they book any direct, outbound flights from selected countries will enjoy Tune Protect Insurance.
For more information, click here.
For more information, click here.
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Guests may change flights up to 2 hours before the scheduled time of departure. No fee is charged for the first two (2) changes, but fare differences apply (if any).
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For flight changes after the first 2 i.e. 3rd and onwards, guests may change flights up to 2 hours before the scheduled time of departure, however, both fees and fare difference will apply.
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Flight Change has to be done at least 3 hours before the scheduled time of departure of the new flight for AirAsia (AK, QZ, FD, Z2) and at least 4 hours before the scheduled time of departure of the new flights for AirAsia X (D7, XJ, XT).
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Earn AirAsia points - RM1=3 AirAsia points except for D7 which is RM1 = 1 AirAsia point.
2. Can I book a Premium Flex fare at any time?
No, you are not allowed to purchase the Premium Flex ticket in which the scheduled time of departure is less than 4 hours.
3. Where can I book a Premium Flex Fare?
Premium Flex Fare is available via Online, Mobile, Authorized Travel Agent (excluding Online Travel Agents), Call Centre, Sales Office and airport Sales Counter.
4. What should I do if my checked baggage is over the 20kg checked baggage allowance?
You can upsize your checked baggage during your new booking or through ‘Purchases, sales office or airport sales counter up to 4 hours before the scheduled time of departure. You will need to pay the checked baggage fee differences in order to supersize your pre-book checked baggage.
5. Is Premium Flex Fare available for all AirAsia & AirAsia X destinations?
Yes, Premium Flex Fare is available on all AirAsia and AirAsia X flights except to/from Dhaka.
6. What do I have to pay if I want to do a third Flight Change?
If you have utilized your two free flight time changes, you will have to pay the flight change fee and fare difference, if any, for any subsequent changes.
7. Can I change my routes/destination?
No changes of routes/destination are allowed.
8. Can I use an E-Gift Voucher for Premium Flex Fare?
Yes, E-Gift Voucher can be used for Premium Flex Fare.
9. Can I earn and redeem AirAsia points for Premium Flex Fare?
Yes, you can earn AirAsia points with Premium Flex Fare and redeem the AirAsia points at www.airasia.com/rewards
10. Can I do a name change with a Premium Flex Fare?
No, name change is not allowed.
11. Am I allowed to make a Flight Change for a flight that I have missed?
No, once you have missed the flight you will need to purchase a new flight. The fare and fee paid for the previous flights will be forfeited.
12. Can I cancel my Premium Flex booking?
No, once a booking is confirmed, cancellation is not allowed.
13. If my meeting ends early and I want to change to an earlier flight, can I just turn up at the airport?
Yes, you may. Kindly proceed to Airport Sales Counter at least 3 hours or 4 hours before the schedule time of departure for AirAsia or AirAsia X flight respectively.
Please note that changes can only be made 2 hours before your original flight. Your previously selected seat will be subject to availability on the new flight, and since the change is less than 24 hours you will not be able to get your prebooked meal choice.
We will however provide you with out onboard selection that may be available at the time.
14. If I have already checked in my Premium Flex flight, can I still change my flight?
Yes, you may. You are able to change your flight up to 2 hours before scheduled time of departure time of the original flight.
The flight change has to be done at least 3 hours before the scheduled time of departure of the new flight for AirAsia (AK, QZ, FD, Z2) and at least 4 hours before the scheduled time of departure of the new flight for AirAsia X (D7, XJ).
Flight change can be done through ‘Purchases’, Sales Office, Call Centre or Airport Sales Counter.
Please note that there is no Flight Change Fee on the first two (2) flight changes. However, fare difference may apply.
15. If I arrive at the boarding gate and boarding has commenced, can I still get Xpress Boarding?
Yes, you can. Premium Flex guests may board at their leisure. However, you will need to be at the gate at least 20 minutes before the schedule time of departure. Otherwise you will be denied boarding.
16. Do I get any service recovery for a flight delay or cancellation?
You will be entitled to the same service recovery that we offer for delays and cancellations.
17. I have purchased a regular/promo fare, travel date on 31st August 2015, I now want to upgrade to a Premium Flex Fare to travel on 2nd September 2015, is this possible?
Yes, you may. However, you will need to pay the flight change fee and the fare difference. All prebooked services except for pick a seat will be transferred to the new flight. You will be required to re-select your seat, subject to availabilty, on the new flight. If you previously purchase Tune INSURE AirAsia Travel Protection, there will be no change to the policy terms.
18. I have purchased a Premium Flex Fare and I now want to upgrade to the Premium Flatbed cabin with no change to the flight time and date, is this possible?
Yes, you may upgrade to Premium Flatbed by paying the fare difference. Please note that Premium Flatbed is only available on AirAsia X flights.
19. I am on a Premium Flex Fare. However, my partner/travelling companion is travelling on a regular/promo fare. Can we all enjoy the Premium Flex benefits?
No, the Premium Flex benefits are only available to those who have purchased the Premium Flex Fare.
20. Is Premium Flex Fare available on Fly-Thru?
Yes, the Premium Flex Fare is available on all Fly-Thru sectors except for Dhaka.
21. When can a Premium Flex guest choose a discounted rate inflight meal?
Guest is only able to select the inflight meal for bookings made at least 24 hours prior the Scheduled Time of Departure (STD). For bookings made less than 24 hours prior to STD, a discounted rate Inflight Meal will be added automatically. Please note that there is only a limited selection of meals for Premium Flex.
Guest is only able to select the inflight meal for bookings made at least 24 hours prior the Scheduled Time of Departure (STD). For bookings made less than 24 hours prior to STD, a discounted rate Inflight Meal will be added automatically. Please note that there is only a limited selection of meals for Premium Flex.
22. Is there any specific travel period fixed for the Premium Flex flight change ability?
No, Premium Flex Passenger can select any travel date that open for sell in airasia.com for the new flight, however, fare difference might be applied (if any).
Title
AirAsia Flights: Premium Flex
URL Name
Premium-Flex-en
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