I'm not sure if I'm being too paranoid, but the ESTA application for our group has taken over 4 days to be processed, and the CCP does not respond to any way I attempt to contact them. Trying to phone them just puts me on hold for more than an hour, and emailing them gives no response. Also, when trying to access the group application, the group was locked by entering incorrect information once, which seemed unusual. Getting my Canadian ETA was so much less stressful than this, so I'm wondering why my application might have been so delayed.