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NO DEVICE DETECTED ON windows 10 x64

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mkatua

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  • Real Name: Victor Katua

NO DEVICE DETECTED ON windows 10 x64

PostFri Mar 27, 2020 11:17 am

Hey,
Am using razer blade 15 2018 advance running windows 10 x64 with thunderbolt 3, apples thunderbolt 2 to thunderbolt 3 adapter, and the ultrastudio mini recorder. After installing the latest desktop video 11.5 and restarted, i got not signal when i launched the video 11.5 setup with only a message saying, "no device detected" Kindly advice how to troubleshoot
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Tony Rivera

Blackmagic Design

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Re: NO DEVICE DETECTED ON windows 10 x64

PostFri Mar 27, 2020 4:39 pm

A few questions that will help others here provide you some guidance:

Did you restart the computer after the Desktop Video software was installed?

Have confirmed that there is a Thunderbolt 1/2 cable connecting from the device to the adapter?

Have you tried a different cable?

Lastly, have you been able to test it to a computer that has a native Thunderbolt 1/2 connection and confirm it's seen there?
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mkatua

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Re: NO DEVICE DETECTED ON windows 10 x64

PostSat Mar 28, 2020 11:33 pm

Is there a solution to this because i did all you asked.
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TexasCamera

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Re: NO DEVICE DETECTED ON windows 10 x64

PostFri Apr 10, 2020 7:01 pm

What was the answer? I am experiencing something SIMILIAR - as my thunderbolt is turning the UltraStudio Mini Recorder light white, and it is being recognized within the computer - but I not getting a signal from the camera - it's a GH4.
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TexasCamera

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Re: NO DEVICE DETECTED ON windows 10 x64

PostTue Apr 14, 2020 9:19 pm

Update - after adjusting the system frequency on the GH4 to 24Hz (Cinema) I am able to get a verified signal within OBS as well as Blackmagic's Media Express. I am also able to get a signal verified when I set the system frequency to 50Hz (Pal).

However, I am still unable to get a signal within any online apps or sites such as YouTube, Skype, StreamYard, Zoom, etc...
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