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3.055,058 reviews
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About United Airlines
Airline Alliance
Star AllianceHeadquarters: 233 S. Wacker Drive, Chicago, IL 60606
Airline Summary
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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Popular mentions
Atlanta - Chicago
Domestic
I don't even know where to start but what I can say is don't waste your time especially if you have something important to attend no don't because they going to waste to your time. The sad of it is they will not even offer you nothing
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Baltimore - Denver
Domestic
This was one of the worst flying experiences I have ever had. Despite checking in exactly 24 hours in advance, we were assigned seats in the last row of the plane for both flights. In the six rows ahead of us were children or lap babies. Of course during a 4 hour flight there was crying and wailing, as one would expect. The lines for the bathroom were tremendous. We booked basic economy so were could only bring a personal item on board to fit under a seat. The outer wall of the plane curves in the last row and you could not fit even a small item under the window seat. There was no food left for those of us in the last row, even though I asked the attendant early, since the galley was directly behind us. My 86 year old mother was traveling with us and she was unable to get a boarding pass online for either flight. We had to see the ticket agent. On the return flight, even he could not give her a seat, we had to wait in line again at the gate to get a seat. Overall an uncomfortable flight. I avoid the discount airlines, but given the awful experience I had on United, I can see they are not different. We are members of United's frequent flier program, though we do not fly with them often as they do not have many nonstop routes out of Baltimore. Though I cannot believe we are the only passengers on these flights to fly infrequently on United to warrant such bad service.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Paris - Dayton
International
It’s funny they call themselves “United Cares”, when all they care is taking your money and laughing in your face whenever you have a problem. Flight are constantly delayed. I have a 90 min flight that they delayed for 14 hours due to overworking a crew! The whole overall experience I have endured through United has been utter garbage! You’re better off flying Frontier or Spirit.…
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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+1
Los Angeles - Cancun
Mexico
Bought these through Costco travel to Cancun package. Should have researched United first. You are not saving a dime. Ended up with many hidden fees, a layover, connot pick your seats without paying extra, kids sitting separately with strangers, only a backpack size is allowed on with you, pay extra for carry on luggage. ......and more. Costing more. How can they get away with this. Don't use United.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cleveland - Tampa
Domestic
Not expecting anything to come from this- simply posting as an 'I told you so' and to make myself feel better. I got a new sampsonite bag. This was maybe my 5th trip with the bag. Following the trip, my bag was looking very rough. Please see photo1. I took this to the desk and was basically laughed at and told this was nothing in regards to damage. THE NEXT TRIP... my bag was being unloaded from the taxi at the airport (for our flight out) and the handle completely gave way. See photo2 Do we still think this is 'nothing' ???? Do better.…
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456…
Elena M wrote a tip May 26
"No way to talk to anyone but reservations,you can’t get resolution- they are claiming I downgraded voluntarily but paid for business class "
DayTrip25142115085 wrote a tip May 25
"Greed over safety= United. There was NEVER a charge for reg seats. Now a 99 year old frail person trumps 1st responders that could help."
123456…
Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: $30
2th checked bag: $40
3th checked bag: $150
4th checked bag: $150
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: $30
2th checked bag: $50
3th checked bag: $150
4th checked bag: $150
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: $30
2th checked bag: $55
3th checked bag: $180
4th checked bag: $180
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Round TripOne-wayMulti-city
Depart
Tue, 6/11
Return
Tue, 6/18
Travelers
1, Economy