Intermedia Business Phone System Review and Prices

Intermedia Review

Intermedia is No. 1 in our rating of the Best Business Phone Systems of 2024. It provides straightforward pricing on its pair of phone service plans, beginning at $27.99 per month per user.

Plans: Intermedia’s standard service tier, Unite Pro, provides many options that competing business phone service providers split across multiple plans. For example, features like HD video conferencing, business SMS, mobile app use, meeting transcription, unlimited recordings, online faxing, auto attendant, call recording, and voicemail are all available to start with no upgrades required.

Additional Features: There are several add-ons, such as an additional fax line, email service, and contact center. Toll-free numbers are available as an add-on, but you must contact Intermedia for pricing. Intermedia differs here from many of its competitors, who include toll-free numbers and even toll-free minutes as part of a service plan instead of making customers buy them separately.

Customer Support: Intermedia also doesn’t charge customers for access to support, and instead provides a phone number and instructions for how to reach a specific department after calling. Customers can also reach out using a contact form. The site does have a live chat option, but it can be difficult to find. The live chat and other support features are on the company’s support page.

Security and Privacy: Intermedia ensures data security through multiple enterprise-tier firewall systems to prevent unwanted third-party intrusion. Additionally, its data centers are heavily secured using motion centers, closed-circuit televisions (CCTVs), and controlled ID cards. Intermedia relies on Tier-1 internet service providers to help protect against denial of service (DoS) attacks. Additionally, its services and controls earned a SOC 2 certification.

Intermedia’s HIPAA compliance measures are third-party audited to ensure they meet standards. They also designed their services to comply with privacy and security requirements for Protected Health Information (PHI). Intermedia does not take final responsibility for failing to meet HIPAA compliance, placing the primary responsibility on the customers to sign a HIPAA Business Associates Agreement and maintain standards through due diligence.

What Plans Does Intermedia Offer?

Intermedia’s business phone service features two distinct service tiers: Unite Pro and Unite Enterprise. Though the tiers share many of the same features, Unite Enterprise offers supervisor functions, including the ability to call monitor, barge, or whisper. The higher subscription tier also doubles video conferencing and screen sharing capabilities from 100 to 200 participants.

Below is a breakdown of Intermedia’s service plans and features:

It’s worth noting that Intermedia offers a single, flat-rate charge for its service plans. There are no annual contracts or associated discounts.
Customers can include several add-ons with their Intermedia service at a monthly charge:

Pricing for toll-free or additional phone numbers or a call center feature aren’t shared publicly by Intermedia. You’ll need to contact their sales team for quotes.

How Much Do Intermedia Business Phone Systems Cost?

Intermedia’s business phone system costs customers between $27.99 and $32.99 per month per user. There aren’t any discounts for the number of users as you scale upward. There also isn’t an emphasis on savings through annual contracts. The flat fees shared on the pricing page give an idea of what you should expect to spend each month as your company adds new users.

Because the “Unite Enterprise” tier costs just $5 more per month than the Unite Pro plan, it may be worth it for a business to upgrade and receive access to all available features.

Business Phone Systems Types

Intermedia vs. the Competition

Intermedia vs. Nextiva

Nextiva’s basic service comes with a toll-free number, something you must pay extra for as an add-on with Intermedia.

Nextiva and Intermedia each sell hardware from companies like Yealink and Poly, but Nextiva has a wider variety of options. Nextiva’ also publicly shares the purchase and leasing prices, while Intermedia requires you to contact them for pricing information.

For more information check out our full Nextiva review.

Intermedia vs. Dialpad

Not only is Dialpad potentially more affordable, but you do not need to buy a business phone line as an add-on. If you sign up for Pro, you get an additional local or international line. Neither Unite Pro nor Unite Enterprise comes with a business line, which must be purchased as an add-on. Though Intermedia provides more add-ons, you still need to contact the sales team directly to know what half of the features cost. By comparison, Dialpad’s add-on pricing is more transparent.

Both Intermedia and Dialpad take steps to provide quality data and service security, including firewalls, physical security personnel, and SOC 2-level third-party auditing. With Dialpad, application data “at rest” is protected through AES 256-bit encryption while stored on the Google Cloud Platform.

For more information check out our full Dialpad review.

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Intermedia FAQ

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