Tribute Portfolio Resort Royal Palm South Beach Miami
Tribute Portfolio Resort Royal Palm South Beach Miami
1545 Collins Avenue, Miami Beach, FL 33139-3110
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4.0
#31 of 212 hotels in Miami BeachLocation
4.8
Cleanliness
4.2
Service
4.1
Value
3.8
Royal Palm South Beach Miami, A Tribute Portfolio Resort boasts an enviable location on Collins Avenue in Miami, Florida, just north of the iconic Ocean Drive in South Beach at 15th Street. With direct access to the beach and boardwalk, the resort is near the most appealing attractions of vibrant South Beach. The resort comprises a wealth of refined facilities, including a pampering spa and a pool encircled by cabanas. Dining venues serve authentic plates and cocktails in a relaxing ambiance. 10,000 square feet of space is available for enchanting events. With iconic ocean or city views, guest rooms and suites house environmentally-friendly amenities and stylish areas for business and leisure. Poolside Suites are distinguished by their expansive outdoor terraces and proximity to the beach and pool. At check-in, guest must present a valid ID and the credit card used for prepayment at check-in. ID and credit card must match reservation, new form of payment needed if it does not match.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Entertainment staff
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Snack bar
Special diet menus
Poolside bar
Kids club
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Allergy-free room
Air conditioning
Private beach
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
Room types
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Ocean View
Bay View
Languages Spoken
English, Spanish
Location
1545 Collins Avenue, Miami Beach, FL 33139-3110
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Miami Intl Airport
9.8 mi•
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Fort Lauderdale-Hollywood International Airport
19.7 mi•
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Rental Cars
165 Restaurants
within 0.3 miles
Reviews
4.0
6,892 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in the vibrant heart of South Beach Miami, the Tribute Portfolio Resort Royal Palm South Beach Miami offers a prime location that has won the hearts of many travelers, with easy access to sandy beaches and local hotspots. While guests have called out the hotel for its clean environment, there are mentions of occasional housekeeping inconsistencies.
The lively atmosphere, complete with a poolside DJ, is a hit, though opinions on service and room quality show a divide. Extra charges for amenities and parking have caused some to question the hotel's overall value.
Location
Convenient
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
Pros:
Two bedroom suite is large and faces the ocean, so great view!
They decorated the room for us beforehand and we sent the packages to the hotel
Communication via email was great
Because of the size of the room, we got four bottles of water everyday and had 4 beach chairs everyday
They were able to accommodate an early check in at 11am and a late check out of 12:30pm and allowed us to use the beach and pool all day during our check out until we left for our flights
Great location - walking distances to popular restaurants and shops
Two pools on the property and easy access to the beach
Most of the associates we came in contact with were very friendly (expect the outside staff I thought were rude and looked like they did not want to be there)
Cons:
Breakfast buffet is very expensive - $26 per person even if you just want some fruit and toast they do not offer an a la carte menu for that only pancakes and eggs do they offer an a la carte menu
The Beach and pool service were not great. The beach service took forever and the individuals were no professional
The pool service was just plain rude! At the front desk when we checked in they provided us with the amentities of the property and one of them was a happy hour and when i asked the waiter at the pool (Ones) about the happy hour he said nope there is not one and i should bring the card i got from the desk to prove it to him. i called the desk and they were incorrect at check out and no happy hour was available.
With the price of the room, I believe i should have received at three 2 free breakfasts a day!
There was complimentary lemon water and regular water at the pool and they provide towels at the beach and pool as well.
We would stay there again was the room was a great size, it was a great location, and I get my Marriott points by staying at the property
Two bedroom suite is large and faces the ocean, so great view!
They decorated the room for us beforehand and we sent the packages to the hotel
Communication via email was great
Because of the size of the room, we got four bottles of water everyday and had 4 beach chairs everyday
They were able to accommodate an early check in at 11am and a late check out of 12:30pm and allowed us to use the beach and pool all day during our check out until we left for our flights
Great location - walking distances to popular restaurants and shops
Two pools on the property and easy access to the beach
Most of the associates we came in contact with were very friendly (expect the outside staff I thought were rude and looked like they did not want to be there)
Cons:
Breakfast buffet is very expensive - $26 per person even if you just want some fruit and toast they do not offer an a la carte menu for that only pancakes and eggs do they offer an a la carte menu
The Beach and pool service were not great. The beach service took forever and the individuals were no professional
The pool service was just plain rude! At the front desk when we checked in they provided us with the amentities of the property and one of them was a happy hour and when i asked the waiter at the pool (Ones) about the happy hour he said nope there is not one and i should bring the card i got from the desk to prove it to him. i called the desk and they were incorrect at check out and no happy hour was available.
With the price of the room, I believe i should have received at three 2 free breakfasts a day!
There was complimentary lemon water and regular water at the pool and they provide towels at the beach and pool as well.
We would stay there again was the room was a great size, it was a great location, and I get my Marriott points by staying at the property
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Date of stay: January 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roving64928404748, General Manager at Tribute Portfolio Resort Royal Palm South Beach Miami
Responded Jan 28, 2020
Thank you for your thorough and honest feedback! It was our pleasure to welcome you for a stay here at Royal Palm South Beach Miami and we're so glad to learn that you would happily return in the future! It's fantastic that you enjoyed a comfortable oceanfront room and all of the available amenities that it contained. We're happy that our staff was also able to assist you with an early check-in and that you especially appreciated how convenient our location was for you! However, we regret any inconveniences you experienced. It's unfortunate that our breakfast services were not entirely up to your standards and we apologize that you had an unpleasant interaction with some of the members of our team. Please be assured that this is not the level of service we endeavor to share with you, so we will address all of these concerns moving forward. We look forward to another chance to provide you with an even better experience in the future! Have a lovely day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel itself is in an awesome location. You can walk to tons of restaurants or bars. I certainly wouldn’t call this place ‘relaxing’ though, especially on the weekends as the pool area and one tiny bar was filled with obnoxious people. The servers and hostesses were very friendly and you could see they were trying their best but everything just took LONG. 15 bucks a drink at the bar plus 18% gratuity included, gets very expensive so I’m thankful maybe they were slow. No pool service, have to go to bar to get anything. They charge a resort fee, but please know that does not include an umbrella on the beach. Yeah, that is $22 a day. They only give you one tiny towel as well, and you need to present a card to even get that. The pool area I found was not extremely clean- Empty glasses, found wrappers everywhere, which is somewhat shocking considering I can’t even hand my credit card to the bartender. The room was OK, bed wasn’t the most comfortable and it seemed to be a little outdated and need of updating. Our upgraded room consisted of a view overlooking the roof and the air conditioning system. Breakfast (which we did get for free for being a Marriott elite member) was just a regular buffet, consisting of eggs, bacon, fruit and potatoes. That’s it. I would never pay for it, in fact we went once in the 5 days we were there. The check in process was smooth, even having our room ready at noon on a Friday- which was cool. Everyone was pleasant enough, but I probably wouldn’t stay here again, especially with all the other cool Art Deco hotels on Collins Avenue. We went over to the Loews next store most nights for drinks, a lot more relaxed and not a ton of obnoxious people screaming. If that’s your thing, then you’ll enjoy the Royal Palm, or maybe we just got unlucky the nights we were there.
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Date of stay: October 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roving64928404748, General Manager at Tribute Portfolio Resort Royal Palm South Beach Miami
Responded Oct 31, 2020
Thank you for taking the time to submit this feedback, Michigan0718. While we're glad you enjoyed our friendly staff, we are always working very hard to provide the best experiences for all of our guests. It's unfortunate to see that we could have done more for you during your stay. We will share your concerns with our team moving forward. We hope you will give us another opportunity to provide a better experience for you in the future. We look forward to that chance.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Overall for a Marriott hotel I wasn’t impressed. The decor is Art Deco which is fine but some of the furniture in the room is peeling and “vintage” looking. I wasn’t sure if that was the intended look. Our first room we had a partial ocean view but the sliding barn bathroom door didn’t stay shut unless you stuffed a towel in the door. We asked for a better room given our Marriott status and they put us in a oceanfront room on the 14th floor. It was very nice view. We ate at the pool restaurant and the Florida cookery for lunch and breakfast, the food was not very good. The service on the beach for drinks and food was extremely slow and again the food not great. This hotels location is great! The front desk staff were very nice and tried to be accommodating to our needs. I hope this hotel is getting an update soon.
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Date of stay: January 2020
Value
Location
Service
Room Tip: Oceanfront in the east tower has the best views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roving64928404748, General Manager at Tribute Portfolio Resort Royal Palm South Beach Miami
Responded Jan 28, 2020
We appreciate the feedback, Lucia. We're disappointed that your stay with us was less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We hope for the opportunity to host you again soon for a more positive experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here the week between Christmas and New Year's. So obviously we understand that it's a busy time . We travel alot and we are not overly high maintenance.. and I have to tell you the whole thing was disappointing. There is an awesome bartender who works near the front door that was the highlight of the trip. And also a very nice girl that always opens the door when you go out to the beach. You need to understand that there's an 18% tip on absolutely everything if you think about buying. My husband and I are very good tippers so we never mind tipping but the whole scam of putting this 18% on feeds the fire of poor service. . You have to fight for a towel and a rolex Carlo paper, I Room got clean between 6 and 10:00 p.m. every night to spite me asking would they consider cleaning in in the morning. Again, granted it was a holiday time and we understand it's busy but the hotel hallways seem dirty and even when the room is cleaned ..average... . If you going to Miami I will say we enjoyed KYU and unbelievable restaurant in the mosaic district, Bizarre by Jose Andres, and the steakhouse called
quality meats..very good. The beach is nice.. The hotel guarantees to beach chairs her Room but they also sell chairs to others so dont be too late.
quality meats..very good. The beach is nice.. The hotel guarantees to beach chairs her Room but they also sell chairs to others so dont be too late.
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RoyalPalmSouthBeach, General Manager at Tribute Portfolio Resort Royal Palm South Beach Miami
Responded Jan 3, 2020
Thank you for staying at the Royal Palm South Beach Miami and providing your feedback about your recent stay My sincerest apologies for the frustration you experienced during your stay. We strive for a superior customer service experience across all facets of the hotel to ensure we provide memorable experience, and it is clear that this was not met during your visit. We are deeply saddened that we failed to meet your expectations. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. Should you decide to give us another try in the future, please do not hesitate to email me at patricia.janssens@royalpalmsouthbeach.com Patricia Janssens General manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I want to start off by saying I am a Bonvoy Platinum Elite member and with that status, you expect a level of service to match that regardless of the hotel rating. I never felt prioritized which is hugely disappointing.
Nevertheless, I was looking for a quick getaway and was able to secure a room here for a long weekend. A lot of recent reviews talked about check in hell but we got to Miami late so we didn't experience that. I used suite nights to upgrade the room and got put in an ocean front suite. One would think that this would mean the room would be especially nice.
Room: So dated, old, dingy and lack luster. Toiletries and amenities were half filled or missing. Half the lighting was out and even when the bulbs were replaced, the lighting was insanely dim. The only pro to the room was the great ocean front view.
Housekeeping: While certain individuals were helpful, the overall experience was exasperating. Any additional requests would take hours or never be completed. When they cleaned the room, it would be half done and not thorough. One day we came back and the room hadn't even been touched. Hotel employees kept reinforcing that we must have left a DO NOT DISTURB sign on but the kicker is that we were never given one.
Grounds: The entire hotel needs a massive upgrade. It is dingy and all the public spaces are worn. The chairs, cushions, umbrellas have also seen better days. They also up charge for umbrellas which should be included in the daily resort fee. The proximity to the beach is fantastic but the staff servicing the beach area need a class in customer service. Most of the staff working food/drink service were extremely rude and would disappear for an exorbitant amount of time. They also would wander lost not knowing which order goes with what group of people.
Location: The only true pro here is the location and proximity to South Beach, boardwalk and the beach. While this didn't outweigh all the issues we experienced, it made it much easier to say screw this hotel issue (whatever that may be at that given time) and leave to go explore and enjoy.
Nevertheless, I was looking for a quick getaway and was able to secure a room here for a long weekend. A lot of recent reviews talked about check in hell but we got to Miami late so we didn't experience that. I used suite nights to upgrade the room and got put in an ocean front suite. One would think that this would mean the room would be especially nice.
Room: So dated, old, dingy and lack luster. Toiletries and amenities were half filled or missing. Half the lighting was out and even when the bulbs were replaced, the lighting was insanely dim. The only pro to the room was the great ocean front view.
Housekeeping: While certain individuals were helpful, the overall experience was exasperating. Any additional requests would take hours or never be completed. When they cleaned the room, it would be half done and not thorough. One day we came back and the room hadn't even been touched. Hotel employees kept reinforcing that we must have left a DO NOT DISTURB sign on but the kicker is that we were never given one.
Grounds: The entire hotel needs a massive upgrade. It is dingy and all the public spaces are worn. The chairs, cushions, umbrellas have also seen better days. They also up charge for umbrellas which should be included in the daily resort fee. The proximity to the beach is fantastic but the staff servicing the beach area need a class in customer service. Most of the staff working food/drink service were extremely rude and would disappear for an exorbitant amount of time. They also would wander lost not knowing which order goes with what group of people.
Location: The only true pro here is the location and proximity to South Beach, boardwalk and the beach. While this didn't outweigh all the issues we experienced, it made it much easier to say screw this hotel issue (whatever that may be at that given time) and leave to go explore and enjoy.
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Date of stay: March 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roving64928404748, General Manager at Tribute Portfolio Resort Royal Palm South Beach Miami
Responded Mar 20, 2021
We appreciate you taking the time to share your concerns with us, Jacqueline P. We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Took a long weekend to get away, 6/12 to 6/15, the beaches just opened up and the weather was great! The location of the Royal Palm is awesome! You are so close to the beaches and restaurants. The hotel room itself was nice, nothing fancy but clean. When we were checking in there were two other guests complaining about their air conditioning not working and the lack of clean towels. We were there 3 nights and the room did not get cleaned and we were not provided any new towels. The elevators to the west tower were disgusting, they had a stench to them and looked like they had not been vacuumed for several days. There is no security to this hotel, anyone can come and go and use the elevator to access the floors, you do need your room card to get back in the gate from the Beach but most the time the gate was never shut all the way. The workers on the beach were very nice and worked very hard! they were definitely the best help at the resort. The guys out front working the valet acknowledged us once and seemed annoyed when we wanted to use the bikes for a couple of hours. The atmosphere is loud everywhere with music, on the beach and by the pool and a LOT of people smoking everywhere. The $33/ day resort fee ends up being $37.62 with the additional $4.62 they charge for fee/tax. No one ever asked to see our room card or wrist bands to verify we were staying at the hotel. Overall I think a lot of the workers at the hotel had been off for several months due to the Covid-19 and didn’t appear to be too excited about getting back to work.
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Date of stay: June 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roving64928404748, General Manager at Tribute Portfolio Resort Royal Palm South Beach Miami
Responded Jun 18, 2020
We appreciate you taking the time to share your feedback, Doug. While we're glad you appreciated our prime location, it's unfortunate your stay in our hotel was anything less than ideal. We're disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Do you like the smell of weed? Then this hotel, and Miami Beach in general, is the place for you. Pretty sure it's still illegal in FL, but no matter where you go, there it is. Relaxing on the beach? Yep, weed. Eating dinner outside? Yep, weed. Hanging out on your balcony? What's that smell, oh yeah, it's weed. Welcome to Miami Beach!
Overall, I did like this hotel. The front door, beach staff, front desk and housekeeping staff were always friendly, but in the four days we stayed there, our bed was only made once and I had to text every day for towels, cups, toilet paper and bottled water. Not sure if this is due to covid or cost-cutting, but unlike other Marriott properties I've stayed in during the pandemic, there was no note about reduced housekeeping service for this hotel.
Also note that I said text...because nobody every answered the phone. At least they were responsive by text.
The location is perfect. Walking distance to all Miami Beach has to offer. The beach is beautiful. The view from the balcony was perfect. I wish the lobby bar was still open because I did want somewhere convenient and less crowded for a nightcap, but oh well. Another random thought...you can turn the A/C on to have the fan on all the time, a great thing if you need white noise to sleep.
Overall, I would consider staying here again, though I think my personality must now lend itself more to The Confidante in Mid-Beach. It's a different crowd....much less weed, a little more mature. I think the rate we paid for an oceanfront room was reasonable and I was offered breakfast or points for being a Bonvoy Platinum member.
Overall, I did like this hotel. The front door, beach staff, front desk and housekeeping staff were always friendly, but in the four days we stayed there, our bed was only made once and I had to text every day for towels, cups, toilet paper and bottled water. Not sure if this is due to covid or cost-cutting, but unlike other Marriott properties I've stayed in during the pandemic, there was no note about reduced housekeeping service for this hotel.
Also note that I said text...because nobody every answered the phone. At least they were responsive by text.
The location is perfect. Walking distance to all Miami Beach has to offer. The beach is beautiful. The view from the balcony was perfect. I wish the lobby bar was still open because I did want somewhere convenient and less crowded for a nightcap, but oh well. Another random thought...you can turn the A/C on to have the fan on all the time, a great thing if you need white noise to sleep.
Overall, I would consider staying here again, though I think my personality must now lend itself more to The Confidante in Mid-Beach. It's a different crowd....much less weed, a little more mature. I think the rate we paid for an oceanfront room was reasonable and I was offered breakfast or points for being a Bonvoy Platinum member.
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Date of stay: April 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roving64928404748, General Manager at Tribute Portfolio Resort Royal Palm South Beach Miami
Responded May 1, 2021
We appreciate you taking the time to share your feedback, theepp. Your experience is not up to the quality and standard we usually provide for our guests. It's unfortunate you had such challenges with our accommodations and that our hotel failed to exceed your expectations. We hold ourselves to a much higher caliber of service so we'll be sure to discuss your concerns moving forward. We do hope you allow us another opportunity to share a more positive experience with you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I stayed here between 12/23-12/25. The hotel was clean and room were clean. The staff was pleasant and nice to work with. But I docked two stars because the bed was extremely uncomfortable and noisy. It was impossible to get a good nights sleep on the worn out mattress. Which caused me to toss and turn throughout the night. Every move causing a loud creaking noise. After asking the front desk if they could have someone fix the mattress or move us I was told they would send someone up. I never saw anyone come up and the issue was not resolved. I spoke to the front desk again and was told they were booked and that there was no other option. This was definitely not how my wife and I expected to spend our Christmas.
Those who stay at Marriott hotels frequently know that the beds are extremely comfortable. So to find a room in one of their Category 6 hotels with a bed that feels like a used futon mattress was very unexpected.
Also pay close attention to every charge you make at the hotel and the surrounding area. It is customary in South Beach to have a 18-20% service charge added to every bill.
Those who stay at Marriott hotels frequently know that the beds are extremely comfortable. So to find a room in one of their Category 6 hotels with a bed that feels like a used futon mattress was very unexpected.
Also pay close attention to every charge you make at the hotel and the surrounding area. It is customary in South Beach to have a 18-20% service charge added to every bill.
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Date of stay: December 2019
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RoyalPalmSouthBeach, Front Office Manager at Tribute Portfolio Resort Royal Palm South Beach Miami
Responded Jan 8, 2020
Thank you for choosing to stay at the Royal Palm South Beach Miami, a Tribute Portfolio Resort and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Once again, thank you for your valued feedback! Front Office Management team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check-in was alright, but from then on, not a single thing was up to Marriott standards.
Most the staff were rude and treated the guests like trash. There was black mold on the ceiling and walls so thin we could clearly hear our neighbors talking. In the morning neighbors started blasting music at 9am (and maids banging doors the next day). We tried to call the front desk and found the phone in room must have been broken. Instead, called on my cell 5 TIMES with no answer. Finally, I threw on a robe and went into the hall to use the hall phone only to find that phone, too, was broken.
"Breakfast buffet included" extra rate actually only covered $14 (most items were $16+mandatory service charge (even for take-away) and orange juice or black coffee was $6. When we got our breakfast, there was mold growing on the bagel.
Broken ice machine, and elevator - the doors were opening and closing so slowly each floor took about 3 minutes (but it was not put out of order so it was often necessary to call two elevators).
Resort fee supposedly covers chairs on the beach, but having an umbrella costs $25, even though every set of chairs had an umbrella. When I said we did not want to pay $25 for an umbrella, the attendant said he would come take it away. Wow Marriott, you sure showed us!
We said "forget it" and went down to the fun part of the beach and had a much better time the further we got from the Royal Palm.
Most the staff were rude and treated the guests like trash. There was black mold on the ceiling and walls so thin we could clearly hear our neighbors talking. In the morning neighbors started blasting music at 9am (and maids banging doors the next day). We tried to call the front desk and found the phone in room must have been broken. Instead, called on my cell 5 TIMES with no answer. Finally, I threw on a robe and went into the hall to use the hall phone only to find that phone, too, was broken.
"Breakfast buffet included" extra rate actually only covered $14 (most items were $16+mandatory service charge (even for take-away) and orange juice or black coffee was $6. When we got our breakfast, there was mold growing on the bagel.
Broken ice machine, and elevator - the doors were opening and closing so slowly each floor took about 3 minutes (but it was not put out of order so it was often necessary to call two elevators).
Resort fee supposedly covers chairs on the beach, but having an umbrella costs $25, even though every set of chairs had an umbrella. When I said we did not want to pay $25 for an umbrella, the attendant said he would come take it away. Wow Marriott, you sure showed us!
We said "forget it" and went down to the fun part of the beach and had a much better time the further we got from the Royal Palm.
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Date of stay: June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roving64928404748, General Manager at Tribute Portfolio Resort Royal Palm South Beach Miami
Responded Jul 6, 2020
Thank you for taking the time to share your feedback with us. We regret that you experience with us was anything less than perfect and that the quality and condition of our hotel did not meet your expectations. We also regret that our team didn't go above and beyond to accommodate your needs and to make you feel welcome. Please be assured that this is not the standard that we aspire to so we've shared all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope to have a chance to host you again so we may share a more positive experience that our guests are accustomed to.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First off, I have never left a review (good, bad or otherwise) for any hotel but I feel compelled to warn would-be patrons of this hotel. Do everything you can to stay anywhere but Royal Palm South Beach. The pool is alright, the beach amenities are ok and there are a few good employees. Andrew was great (helps with chairs at the beach), Toni was also amazing (server by the pool) and house keeping was also very thorough. But that’s where it ends, every other employee at this hotel acts horribly inconvenienced whenever you ask for anything and that includes taking a food or drink order. But the girl who works in the towel shed by the pool might be the worst hotel employee I have ever encountered. Her job is literally to exchange towel cards for towels at the pool and I don’t think I saw her do it once without argument, with myself or any other guest. It was as if her compensation was based on how many towels she could keep in the shed at all times, it was truly bizarre.
Our room and bathroom were clean but the property in general looks a bit neglected and the food and drinks were just OK. However, this is a Marriott category 6 property and priced as such so what you find when you arrive is truly shocking.
I understand this is Miami and most hotels are bit run down and I accept and expect that whenever I come here but at this price point I would expect service to be slightly elevated. Never again.
Our room and bathroom were clean but the property in general looks a bit neglected and the food and drinks were just OK. However, this is a Marriott category 6 property and priced as such so what you find when you arrive is truly shocking.
I understand this is Miami and most hotels are bit run down and I accept and expect that whenever I come here but at this price point I would expect service to be slightly elevated. Never again.
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Date of stay: May 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roving64928404748, General Manager at Tribute Portfolio Resort Royal Palm South Beach Miami
Responded May 11, 2021
Thank you for taking the time to share your feedback, andyfB3479SA. We're disheartened to hear about the challenges you experienced during your time with us. We regret that our team didn't go above and beyond to accommodate your needs or to make you feel valued. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward. We hope to host you again soon so we can demonstrate the high-caliber service we're accustomed to sharing with our guests.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$189 - $303 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The James Royal Palm
LOCATION
United StatesFloridaMiami BeachCity Center
NUMBER OF ROOMS
393
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingTribute Portfolio Resort Royal Palm South Beach Miami $161 ($̶2̶3̶2̶) - Miami Beach, FL
Frequently Asked Questions about Tribute Portfolio Resort Royal Palm South Beach Miami
Which popular attractions are close to Tribute Portfolio Resort Royal Palm South Beach Miami?
Nearby attractions include Art Deco Tours (0.1 miles), South Beach Room Escape (0.2 miles), and Española Way (0.2 miles).
What are some of the property amenities at Tribute Portfolio Resort Royal Palm South Beach Miami?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Tribute Portfolio Resort Royal Palm South Beach Miami?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Tribute Portfolio Resort Royal Palm South Beach Miami?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Tribute Portfolio Resort Royal Palm South Beach Miami?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Tribute Portfolio Resort Royal Palm South Beach Miami?
Conveniently located restaurants include CRAFT South Beach - Espanola Way, Esquina Mexicana, and Amalfi Trattoria.
Are there opportunities to exercise at Tribute Portfolio Resort Royal Palm South Beach Miami?
Yes, guests have access to a pool and a fitness center during their stay.
Is Tribute Portfolio Resort Royal Palm South Beach Miami located near the city center?
Yes, it is 0.5 miles away from the center of Miami Beach.
Are any cleaning services offered at Tribute Portfolio Resort Royal Palm South Beach Miami?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Tribute Portfolio Resort Royal Palm South Beach Miami?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Tribute Portfolio Resort Royal Palm South Beach Miami offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.