Contact JCPenney Customer Service
JCPenney Phone Numbers and Emails
Toll-Free Number:
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(800) 322-1189
Leave your valid US phone number and the JCPenney representative will call you back personally. Don’t waste your time on hold.
It’s a one-time fee and you are charged only for the successful calls.
Customer Service:
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(972) 431-1000Main
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(614) 863-8800
Accessibility:
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(888) 879-2641
JCPenney Emails:
JCPenney Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
JCPenney Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call JCPenney is 8003221189. 80% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 77% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as JCPenney may ask you for the following information to identify you as a customer: first and last name, phone number or address.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
JCPenney Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call JCPenney is 8003221189. 80% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 77% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as JCPenney may ask you for the following information to identify you as a customer: first and last name, phone number or address.
People call JCPenney mainly because of request for information, shipping and delivery.
27% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact JCPenney is mobile@jcpenney.com. 72% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
JCPenney Website:
JCPenney Help Center:
Corporate Office Address:
How Good is JCPenney's Customer Service?
Summary of JCPenney Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call JCPenney?
Payments and Charges Question:
- “To make a payment”
- “On-line will not let me apply my coupon”
- “Payment”
Shipping and Delivery Question:
- “Haven't received my jc penny card”
- “Tracking order”
- “Move address and haven't got my card yet”
Request for Information Question:
- “Ask about an order frpm christmas time need a live person number”
- “Check on order I placed 5/4/24 when will order be shipped?”
- “I am calling about my wallet that was lost and had been turned in, from yesterday.”
Cards Question:
- “I need too know if my credit card is still valid ?”
- “My credit card was stolen”
- “Credit card balance”
Return/ Replace Question:
- “My order is not showing up on line for my return”
- “Exchange items for a diffrrent size”
- “Want to return an item”
Account Question:
- “Close account”
- “Credit balance not posted to other account”
- “Paid off account and closed account at that time. Want to make sure date shows that date for it.”
Product/ Service Question:
- “To order a catalog”
- “Defective towel”
- “Damages bedspread”
Activation/ Cancellation Question:
- “Cancel order”
- “Order cancelled”
- “To cancel orders placed yesterday”
Employment Question:
- “401k”
- “Payroll”
- “W-2s”
Staff Question:
- “I had a horrible experience with one of your managers at JCP San Antonio”
- “Harrassed by manager”
- “Customer service”
Refund Question:
- “Refund not received”
- “Refund”
- “I need to get my money back”
Website/ Application Question:
- “I placed an order online, January 2, 2024 & have not received it.”
- “Application status”
- “An order online to see if received, my phone lost service”
Other Question:
- “To get address”
- “Trying to place a order”
- “I want 2”
About
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JCPenney is an online shop where you can find various clothing articles and home items. The articles are divided into different categories and it is possible to choose from women, men and kids clothing, shoes, jewelry, toys and home decor. The clothing items fall into different subgroups such as clothes for girls of different ages, suits for tall and big men, maternity dresses for women so it is easy to find exactly what you want. JCPenney offers a variety of merchandise of different price levels. On their website customers can also choose discounts, find outlet stores, browse in less than 9.99 section or buy a gift card for friends or relatives. JCPenney shops are located all over USA and it is easy to find the closest one to you with their online store locator.
JCPenney is ranked 516 out of 4854 in Footwear and Clothing category
USA
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