News
FirstEnergy Ohio Utilities Encourage Customers to Arrange Payment Plans and Apply for Bill Assistance Programs
"The pandemic has increased the financial hardships our customers are facing, particularly as the cold weather approaches," said
Programs customers may be eligible to participate in include:
- The Percentage of Income Payment Plan (PIPP): Allows customers to pay a set percentage of their income toward their electric bill, regardless of the balance. Customers who maintain their payment plans may be eligible for debt forgiveness. Eligible customers should have income below 150% of federal poverty guidelines. To apply, call 1-800-282-0880 or visit www.energyhelp.ohio.gov.
Home Energy Assistance Program (HEAP): Provides eligible customers with cash grants for home heating bills and emergencies. Customers must have gross income below 175% of federal poverty guidelines. Call theOhio Development Service Agency at 1-800-282-0880 or visit www.energyhelp.ohio.gov for more information.
- 2-1-1 Helpline: This nationwide resource and information helpline identifies locally available programs that may assist customers with utility bills or other needs. For more information, dial 211, text your ZIP code to 898211 or visit the 211 website.
- Customers who are having difficulty paying utilities, rent or mortgage due to the pandemic may apply for a Home Relief Grant. Visit https://oacaa.org/agency-directory/ for an agency near you.
- Additionally, the
$175 Winter Reconnect Option allows residential customers who are disconnected or at risk of disconnection the opportunity to pay a designated amount to have their service restored or maintained. There is no income eligibility requirement. PIPP customers who use this option may be eligible to have a reset of their past due amount.
For a complete list of assistance programs for which customers may be eligible, including installment payment plans and budget billing, please visit www.firstenergycorp.com/billassist, or call customer service:
Ohio Edison 1-800-633-4766
The Illuminating Company 1-800-589-3101
Toledo Edison 1-800-447-3333
Ohio
Toledo
FirstEnergy is dedicated to integrity, safety, reliability and operational excellence. Its 10 electric distribution companies form one of the nation's largest investor-owned electric systems, serving customers in
View original content to download multimedia:https://www.prnewswire.com/news-releases/firstenergy-ohio-utilities-encourage-customers-to-arrange-payment-plans-and-apply-for-bill-assistance-programs-301407870.html
SOURCE
Discussions
No discussions yet. Start a discussion below.
Get Published - Build a Following
The Energy Central Power Industry Network® is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.
If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.
Sign in to Participate