998 total
Absolutely the worst airline out here . Customer service is absolutely horrendous. They accidentally took our baggage off of our reservation with less than 24 hours before departure had no reason to tell me why or how forcing us to have to pay for bags again tried to dispute it with my credit card company. It was such a mess. What a stressful situation I would never fly this airline Ever
Date of experience: March 28, 2024
The agents are rude, disrespectful, have an attitude when asked a question and are not helpful at all. MORE customer service training is needed. Had a gate change without notice. Spirit aggressive customer attack tactics is to get more baggage money and fees from the customer on their day of travel/boarding plane. Boarding is like walking through a bootcamp war zone. They are barking orders at you the whole time leading up to you boarding the plane. They are examining you from head to toe and never making eye contact. The agents talk at you and not to you. Their voices are loud, intimidating and threatening. You are treated like a herd of cattle being whipped into a frenzy. I will not use this airline again.
Date of experience: May 25, 2024
This was my first attempt to fly Spirit Airlines. I say attempt because it never actually happened. My flight was cancelled 3 hours before takeoff, right after I had been told I won a seat bid for an exit row seat and my account had been charged. No explanation, no attempt to get me on another flight, just “screw you”. If you actually want to go somewhere, spend a little more and fly someone reputable. It’s going to take 2 weeks to get my refund, and no human contact whatsoever. Just “ live chat “. They suck!
Date of experience: May 23, 2024
I accidentally booked my flight for the wrong date, noticed the error immediately and called spirit customer service to fix it. I didn't have to wait long before I was connected with a very kind woman who spoke perfect English. Spirit let me change the date of my trip and informed me they now let customers modify their flights for no charge, I hadn't even bought the flight cancellation insurance. The change showed up immediately on my spirit airlines itinerary. So far, I've had nothing but success flying budget airlines, fingers crossed it continues.
Date of experience: May 29, 2024
The worst company I ever had experience with. They cancelled my trip without any notice just few hours before departure. When I contacted them, they pretended my card had an issue which it doesn't and they charged me the whole flight amount 2 weeks my departure when I booked the flight. When I contacted an other agent he pretended someone called in and asked for canceling the flight and giving a refund. Which they didn't do until my reclaim. They cost me a lot to rebook an other flight and miss an Airbnb reservation.
Date of experience: May 14, 2024
Customer arrived at the departure location. Prior to doing so the customer uses the pre-check-in feature on the SPIRIT APP. Upon doing so the customer received confirmation of bag check and a QR CODE for boarding. Once in the terminal the customer used the KIOSK to confirm boarding. After the KIOSK the customer approached the check bag window. Once there the customer was asked to provide ID. At that point the customer discovered that the ID was not on his person. The customer had to retrieve ID from parked vehicle. The customer traveling partner remained at the check bag window. note that the attendant had placed tags on the bag prior to discovering the traveler did not have ID. The customer returns to the check bag window 3 minutes after the check bag window closes. The customer and the traveling partner were refused further services. The customer was told of the policies by more than one employee of this airline in an UNFRIENDLY MANNER.
Sarcastic remarks were used such as " You need to wear a watch, so you can get here on time." The customer is a FIRST TIME FLYER. HE CHOSE YOUR AIRLINE AND HAD A VERY POOR AND DISAPPOINTING EXPERIENCE. As a result, the passengers missed a milestone event of a child graduating from High School today. We are seeking restitution for this experience. No other offers to accommodate were available. There was no suggestion of collaborating with other airlines to get the passengers to their destination.
Date of experience: May 24, 2024
Will NEVER fly Spirit again! Flew out of PHL horrible customer service. Woman at boarding stated "it's not my job to help you" Amazing that at customer service that's not your job. We were harrassed about a document that we weren't even asked for when we got to the next country. They make you pay for carry in bags, small bus like seats, always a delay.. Welfare class flights.
Date of experience: April 27, 2024
Charged me twice for one bag, and would not refund. Company stole from me. I will not fly with a dishonest company that steals from its customers.
Date of experience: May 22, 2024
Appallingly bad customer service. Curly haired girl at check out desk was unbelievably unhelpful, caused us to miss our flight costing us over £1,600 to book new ones. Avoid especially if flying from Guatemala City
Date of experience: April 26, 2024
Terrible outfit. Be aware of their almost blackmail tactics by charging $99 per bag for carry on. Yes you heard us right.
Avoid Spirit at all costs.
Date of experience: May 12, 2024
Terrible company, damaged my suitcase. Rude customer service. They won’t do anything because they say I had to have complained at the airport but I had to be someone else and felt they had cameras to verify my claim besides they was no staff nearby to report to.
Date of experience: April 23, 2024
Do yourself a favor and stay away !!! Security could not recognize me because spirit had entered my info wrong and was not willing to correct it , it started off with extra security measures !!!!The flight was delayed because some vip person had entered Vegas and the Vegas airport had not let them fly for 1 hour and 30 minutes . Once we got to Vegas another vip person got there and they had to go in circles in the sky until they could land . They won’t even offer you a glass of water and my carry on stayed behind in the airport because they said they would charge 100$ and I had paid for carry on through 3rd party . I asked them to take it to ticketing so my family member could pick it up !!!!!!!!!! Cheap and delayed plus rude staff !!!!!!!!!!
Date of experience: April 14, 2024
We were delayed five times and our flight eventually got cancelled. Rather than making an announcement to all passengers what the options would be, two agents were available to talk to one customer at the time, basically telling us that we can be stuck in Orlando for two days, or take the refund. None of it came with a sincere apology and people were left to their own devices at 11pm on a Wednesday night during spring break week where rebooking anything reasonably priced was out of the question. We ended up having to drive to Detroit (18 hours) and lost two days of vacation time. We will never fly with Spirit again. If we could enter 0/10, we would.
Date of experience: March 27, 2024
Worst airline on this planet. They overbooked a flight to Central America on purpose, and over 100 passengers could not board the flight. The flight attendant counter lady said if I tried to board the flight that Secret Service would arrest me. Horrible experience, they are like Nazi's.
They also never refunded me and ruined my plan to migrate. Use Copa Airlines instead, much more reliable and they actually know what they're doing. Never book Spirit it's a waste of time and not worth it.
Date of experience: January 15, 2024
Worse airlines ever I will never fly them again they charged me $100 for a damn shopping bag yes not luggage so don’t shop if your flying spirit
I see why you have class action lawsuits
Date of experience: April 16, 2024
I experienced shocking discrimination and abysmal customer service on a recent Spirit Airlines flight (FLL-ORD, March 26th, delayed past 1am on March 27th). A flight attendant – a middle-aged white male, average height, with blond hair with ponytail up – targeted me despite my having paid extra for an exit row seat.
He claimed my English wasn't "fluent enough" for safety (it absolutely is!) and rudely forced me to switch with a native speaker. I was given no reasonable explanation. When I asked for his name and badge number, he defiantly removed his badge. I felt humiliated and believe his actions had racial undertones.
This ruined my trip – I missed an important meeting due to the delay and lack of sleep. Spirit Airlines, THIS IS WRONG. Address this flight attendant's behavior and fix your horrendous customer service!
Date of experience: March 26, 2024
This Airline will never let you change your flight with reasonable price ever you will pay more than you imagin. And they don't care what their service going to look like. I really hope the reason why they tickets non refundable and hight prices for changing or editing flight so high. The profits those money they will throw on the security and safety checking every parts and updated security Airline programs.
Date of experience: January 23, 2024
The worst customer service. Mechanical issues at 8:55am delayed my trip an extra day and then again on my return flight (which left me in the airport in Orlando until 1am trying to find a way home)...but I was offered a $50 voucher for another flight. I've asked for a refund on a cancelled guest flight, but all they care about is offering a credit for a future flight (within 90 days to book). I refuse to fly this airline and hope others follow
Date of experience: February 14, 2024
After multiple flight delays I was able to finally board and fly home. It didnt help we were stuck on the tarmac for 45 mins before we took off nor did we have an open gate to go to when we landed. We had to get of the plane and walk outside instead of using a normal gate. Not really sure whats up with spirit and I feel bad for the people that work there bc I was not the only one that was upset.
Date of experience: April 27, 2024
Worst customer service experience. Booked a flight, realized my mistake that I booked for wrong dates. Made another reservation with Spirit with the correct dates within few hours.
Spirit did not refund or even provide flight credit for the first reservation. The incorrect booking was for a date within 7 days. Such a horrible customer service.
Date of experience: March 07, 2024
