Inside The Balmoral: Scotland's Finest Hotel

Looking behind the scenes at Edinburgh's prestigious hotel. The staff hosts France's national rugby team, and their entourage, who are in town for their Six Nations clash with Scotland.

After four months of lockdown, the hotel emerges from its enforced hibernation. Manager Omar is eager to welcome guests back to his beloved Palm Court, where intricate pastries and award-winning loose leaf teas await.

The hotel goes hi-tech, with an indoor drone shoot for Visit Scotland while hotel manager Rob gets Instagram-ready, welcoming social media celebrity Mildred.

As winter draws in, staff at the hotel prepare for a very different Christmas. With restrictions on restaurants and bars in Scotland, the focus is on in-room dining. Resident manager Rob is determined to end the year with a bang.