eBanking FAQs
How do I enroll in Online Banking?
Go to www.fsnb.com and click on Enroll. Enter the Login ID you would like to use, your account number, account type, Last Name, Social Security Number, Date of Birth and PVT Access Code then click Submit Enrollment. You will see a Congratulations message with completion of a successful enrollment.
I share a checking account with someone else. Do we both need to enroll or can we share an online access account?
For security reasons, each person must individually enroll. Each person has an individual login and password which uniquely identifies that person. Never share your login information or your password.
What is a Secure Access Code?
A secure access code is a one use code that allows you to identify yourself in an online banking session. It is available for one use only and is valid for 60 minutes. It also allows you to activate your computer or device for later use.
My contact information is outdated, how can I receive my secure access code?
If a secure access code is required and you are not able to receive it you will not be able to complete the log in process. Please contact a member of our online banking team at 1-800-749-4583. They are available to assist you between the hours of 7:00 a.m. and 5:00 p.m. Monday through Friday and 8:00 a.m. to 1:00 p.m. on Saturday Central time.
I have entered the wrong password and now I am locked out of my online banking, how can I get back in?
Your login will be temporarily locked for 24 hours, after that time has expired you can try to log in again. If you need immediate assistance, please contact a member of our online banking team at 1-800-749-4583. They are available to assist you between the hours of 7:00 a.m. and 5:00 p.m. Monday through Friday and 8:00 a.m. to 1:00 p.m. on Saturday Central time.
I registered my device in my online banking session, why do I still have to get a secure access code each time I log in?
This may happen if the browser you are using is deleting the cookies when you exit the browser session. Please contact a member of our online banking team at 1-800-749-4583. They are available to assist you between the hours of 7:00 a.m. and 5:00 p.m. Monday through Friday and 8:00 a.m. to 1:00 p.m. on Saturday Central time.
Do I have to register my computer?
Registering your computer is not required. If you choose to activate a computer for one time use, you will need to get a secure access code each time you log in. If you are using a computer shared by others for security reasons you should not register the computer.
I am trying to use the forgotten password link and it isn’t working, what is wrong?
The forgotten password process will only work from a registered computer or device. If you have not registered the device that you are using please contact a member of our online banking team at 1-800-749-4583. They are available to assist you between the hours of 7:00 a.m. and 5:00 p.m. Monday through Friday and 8:00 a.m. to 1:00 p.m. on Saturday Central time.
Can I transfer funds from my FSNB account to my account at another bank?
If you are in the 5 Star online banking package you will have access to bill pay. You can conduct this type of transaction using your bill pay service. If you have not already enrolled, please click on the bill pay tab and follow the enrollment process. You will then have to set up the other bank as a payee to proceed.
How can I use bill pay?
Bill pay is a feature of our 5 Star online banking package. To get started just click on the bill payment under the transactions tab and complete the enrollment process. Once the bill pay account has been activated by our service provider you will be able to start making payments. We encourage you to view our bill pay demo by clicking on the bill pay tab from our home page.
How can I use mobile banking?
You will need to enroll in online banking first, then you can download the FSNB app from the Apple store or from Google play using your smart phone or tablet. Data charges may apply.
I got a new cell phone number and now my text banking isn’t working what do I do?
In your online banking session, click on the Mobile tab under Preferences. Click on Text Banking and enter your new phone number in the SMS Text Number field, agree to the terms and conditions and click submit.
How do I sign up for e-statements?
For step by step instructions click on the Online Banking tab on our home page and select E-Statements. Please remember if you are using a Safari browser to enable cookies before starting the sign up process.
How do I download my transaction history to Quicken/Quickbooks?
You can export your account data directly from the Account History page for use with applications such as: Microsoft® Excel, CSV format, Quicken®, & QuickBooks®. What is Quicken?
