Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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At Live Aqua Punta Cana, guests often commend the exceptional service provided by attentive staff, along with the well-maintained amenities such as pristine pools and beaches. Despite this, some visitors express concerns over the noise levels due to loud music and construction. The rooms are generally celebrated for their cleanliness and luxury, though a few guests have noted issues with maintenance and odors.
While the hotel's atmosphere is vibrant, with live music and entertainment, it may be overwhelming for those seeking tranquility. Additionally, opinions on value for money are mixed, with some questioning the pricing.
Location
Convenient
Atmosphere
Lively
Rooms
Modern
Value
Expensive
Cleanliness
Meticulous
Noise level
Noisy
Service
Attentive
Amenities
Top-notch
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Live Aqua exceeded all of our expectations even after reading the excellent reviews here on TripAdvisor. If relaxation is what you are looking for, this is the place to be. Let me start with the service. From the minute we got there, we were ushered into their VIP reception to get us checked in with cold washcloths, wonderful bar, and even a hand/arm massage to get us into the right zone. We were assigned a butler, Carlos, who was very quick to answer all our questions via WhatsApp and was on call for us all the time. The staff all around really cares about their customers and will go out of their way to make sure you get what you want; they didn't have a liquor I wanted at the sports bar that I had seen at another bar there, 20 minutes later it appeared. I have celiac and typically have to worry about getting gluten free food. From the moment I told them, they had the restaurant managers come out from multiple restaurants to assure me they would keep me safe throughout the trip and wanted to know when/where I was eating so they could be especially careful at all my meals, even the hostesses would know before I even said anything from that point forward. I can't tell you how much that meant to me.
Food was exceptional as well. Seafood at the restaurant above the pool bar was unbelievable, grilled fish, shrimp, and octopus was amazing. The Japanese restaurant we went to twice, once for hibachi (also typically tough to do for a gluten free patron due to soy sauce having gluten but they handled it without issue at all) and once for their sushi/pad thai. The French restaurant was great as well, had some excellent shrimp there. They even had octopus at the sports bar, which was just fantastic. We had room service twice and the breakfast buffet a couple times and they were good as well.
The room was definitely something to write about. One of the best beds I have ever slept in and this is from someone who has a Westin Heavenly bed at home. For those a bit pickier, they even had a pillow menu and incense menu to heighten your senses. We had a room with the swim up pool and whirlpool tub and I would tell you to spend the extra money for it as it was so worthwhile. Water pressure in the shower was amazing even with both shower heads going.
Resort itself was very nice as anyone can see from the pictures. The beach was really nice and clean, especially after being to some beaches in Cancun where the seaweed was intolerable. Entertainment for those that are looking for it was good; I went to some cigar/rum tasting session, my wife went to a number of sessions (1 to make some soap, another painting), and even this circus type act we went to was amusing. Again, I will stress we were here for relaxation and really had no plans to do anything else.
Some of these reviews I read on here that had bad things to say, I have to wonder if they actually said something early on because from what I can tell, the staff here does EVERYTHING they can to make sure you are happy. You would have to be searching for something bad to say to write a bad review. We've been to dozens of all inclusive resorts and this is definitely in my top 2 ever. First time to DR but definitely won't be my last.
Special call out to some of the staff specifically Eva who checked us in, the restaurant managers, there were 2 Julios both of which were just tremendous in making sure we were happy at every turn. Francisco at the sports bar did nothing more than sat and talk to me but it had been like we had known each other. The staff sincerely becomes attached to you in the short time you are there. Carlos our butler definitely did whatever he could to keep us happy even though we didn't really know how to use such a service. :-) Thank you Live Aqua for giving us the relaxation we were looking for!
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:If you find something you don't like, let them know, I assure you they will try to fix it! ...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pedro Parets, Director General at Live Aqua Punta Cana
Responded Nov 20, 2023
Thank you very much for your positive comments about the excellent service provided by our staff, it would always be an absolute pleasure to make your vacation an unforgettable experience. Comments like yours motivate us to continue providing the best quality every day. We will pass on your great comments to our staff; they will be pleased to know that your stay was wonderful. We wish to welcome you back to Live Aqua Punta Cana; we send you a warm greeting from your new home in the Dominican Republic. Warm regards.
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Just back from a 5 day stay at Live Aqua. First off the resort is less than a year old and is really beautiful. With less than 400 rooms it is easy to navigate and very walkable.
The staff for the most part are extremely helpful although knowing basic Spanish is a huge plus.
Yohangel, Yuleisy and Julio at the breakfast buffet were absolutely amazing. These three are a huge asset to the resort and really made our stay more enjoyable with their great service and super friendly personalities.
Overall the food is okay but aside from the Italian Restaurant Sospiro it didn’t wow us. Our dinner at Sospiro was exceptional. A must order is the spinach ricotta sunflowers which are incredibly delicious. The beef fillet was also very tender and quite good.
We had a double garden view room on the top floor in Building 4 which was a perfect location. However there seems to be a problem with the air conditioning in the rooms. Although we set the temperature at 70 degrees, during the night it would increase to 73 and be very hot on one side of the room but the a/c flow by my husbands side of the bed would be very cold. We called to have it fixed but they didn’t do anything to rectify this.
We spent each day relaxing at the beach and walked the beach for miles. The ocean water for January was actually not too cold and there also was not a lot of seaweed even though they raked it each morning.
The entertainment was very good and the band before and after the nightly show was great. Although we were at the beach during the day we didn’t hear a lot of music being played by the pool area. It’s definitely not a party type of hotel and more of a relaxing vibe which is exactly what we wanted.
This is not a 5 star hotel but we did not pay a 5 star price. I think this resort is a great value for what you get and having been to more than a dozen resorts in Punta Cana over the years Live Aqua is one of the nicest. I’ve seen reviews for resorts charging triple the price and people still complain about the food.
I would definitely recommend this hotel for anyone looking for an exceptional value in a beautiful relaxing setting. There were minor inconveniences but overall we had a great time and would definitely return.
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Date of stay: January 2022Trip type: Traveled as a couple
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Response from Pedro Parets, General Manager at Live Aqua Punta Cana
Responded Jan 28, 2022
Thank you very much for such a positive review, especially for your kind comments about the great service provided by our staff, we will certainly share your comments with our staff. We assure you that all your comments will be taken into consideration, and thank you once again for taking the time to give us your opinion. There is always room for improvement and your suggestions are very much appreciated. We are looking forward to welcoming you back to Live Aqua Punta Cana. Warmest regards.
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I just got back from Live Aqua Punta Cana with my mom and sister. This resort (especially the rooms/bathroom) is a little more geared towards couples, but we still had the BEST time going as a family. The resort is absolutely pristine with everything clean, modern and beautiful. The resort felt elegant and modern without being pretentious or stuffy.
The food was all excellent and very good quality. We were never hungry on this trip. Even though the portions are a little smaller, this is perfect because it lets you try more things, and it is all delicious! The drinks were a little weak, but the staff was happy to make it stronger upon request and they are also happy to give you a drink neat or a shot.
The beach was also really nice and so convenient being just steps from your room. We did not spend as much time at the pool, as we prefer the ocean, but the pools are all beautiful as well. There was nightly entertainment that was a lot of fun, and then there is a DJ and dancing at the beachfront bar which was great.
We were required to get COVID testing to return to the US, and Live Aqua made it so easy by providing a free covid swab that you get in the lobby. The test was done quickly, and we received the results via email in about an hour. I was also extremely impressed with the COVID precautions carried out by the staff. Every single staff member was wearing a mask (in the Caribbean heat!) and wearing it properly. We felt extremely safe.
What really made this a remarkable experience was the staff! Every single person there was so kind, helpful and made us feel right at home. Special shout out to Dawar who was so sweet and always checking in on us and making sure we had everything we needed. Wilson was also great and friendly and made it a point to talk to my family and I each night and make us feel at home. Also very special shout out to the bartender Esthela!!!! Best bartender ever and she deserves so much praise. She was so fun and was always looking out for me and my family. As soon as our drinks were low, Esthela would come by with fresh drinks for us without us even having to look for her. She was so awesome and made our stay 100 times better.
All in all we had an absolutely perfect trip. I would not change a single thing, truly. The resort was beautiful, the beach pristine, the food and drinks were delicious, and most notably the staff was incredible. I always thought I was not much of a "resort person," but Live Aqua has changed my mind.
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Date of stay: May 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pedro Parets, Director General at Live Aqua Punta Cana
Responded May 24, 2021
Thank you so much for your wonderful review and for taking the time to share your experience with us. It’s truly rewarding to know that your stay with us was wonderful and that you were pleased with our restaurants and facilities. Comments like yours, with details on what made your stay so memorable and names of every team member who made every effort to ensure that you wouldn’t want to leave our hotel, are always welcome with great enthusiasm by every staff member, as it is our inspiration for success and new achievements. It will be an honor to have you as our guests again, please feel free to contact us any time for pre-arrival arrangements.
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Service is good, some servers need/must learn English. The manager Francisco is EXCELLENT! He knows how to do proper management. Concierge also very attentive, I reported a lost item and it was returned to me next day! Entertainment still needs to improve, more shows required daily. Food/restaurants are good quality and good choices, but sometimes there was too much salt. At buffet and restaurants, the staff is slow because there is staff shortage. Buffet should also open up for dinner. Rooms and daily cleaning is also on point, but sometimes the right items were not being filled in the room, like minibar snacks and body lotion. MOST IMPORTANT reason why this will not be 10 or might go below 8 is the beach! Resort must team up with neighbouring resorts and start cleaning the beach of seaweed. Take big machines to pull seaweed out of water and then rake it out from the sand. This is the only way. I hope they take this as biggest suggestion. We are seasoned vacationers and we have been to many Royalton resorts, in order for Live Aqua to compete with Royalton, the beach needs to improve. We will probably not return unless we can actively use the beach. Overall all the decor, layout, pools, etc is very pleasing to look at.
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Date of stay: June 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pedro Parets, Director General at Live Aqua Punta Cana
Responded Jul 9, 2021
Hello, Thank you so much for your review, we appreciate your constructive criticism as this is our source for growth and perfection and we will work on improvements that will allow us to meet all the expectations of our guests. Thank you for adding very generous remarks on the positive sides of your stay with us and mentioning the services that made your stay more comfortable. Hopefully, you will give us an opportunity to host you in the future, we all will be very honored to have an opportunity to welcoming you back.
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First impressions were amazing and very delightful! The lobby area is very beautiful and gives you a relaxing, spa vibe! We were greeted immediately and brought to the Aqua Lounge for check-in. We were able to get drinks and snacks upon arrival and the check-in process was a breeze! We were promptly brought to our room and the Aqua Swim Up room was very nice!
The resort overall is very clean and very modern. The staff made us feel very welcome throughout the entire stay!
Food is very subjective, so I won’t dive too deep into that, but I will say we weren’t disappointed. I enjoyed food at all restaurants and I received good service during each meal. Shout out to Jeremias and Noella, their friendly service at ATL was above and beyond.
We felt the beach area was well-maintained and it was beautiful, despite a little seaweed (nobody can help that). We feel the need to give a huge shoutout to Melvin, as he relished every opportunity to allow us to enjoy our vacation and not have to chase down drinks or food. Melvin is a prime example of what customer service truly should be!
At night, I could not stay away from The Strainer Bar in the lobby, because the drink service was top notch! Manuel took his time to ensure our drinks were exactly as ordered and proved to us that he valued quality over quantity! Best Bloody Caesars I’ve ever had came from his attention to detail.
We thought the spa services were very expensive, but we did get an 80 minute massage and it was worth every penny!
Why only a 4 star rating? I had to ask multiple times to get my fridge stocked after three days had gone by without service. During our entire stay, the floors in the room were never swept or cleaned…the amount of sand on the floor was ridiculous. During the very end of our stay I had to ask the Aqua Lounge repeatedly to get a bell hop to our room. Other than that, no complaints.
In summary, not only would I return to this resort, but I would highly recommend it to others.
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Date of stay: October 2021Trip type: Traveled as a couple
Room Tip:Be patient with room service, especially when it’s raining outside. Be sure to ask when and where...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pedro Parets, Director General at Live Aqua Punta Cana
Responded Oct 23, 2021
Dear Matthew, Please allow me to express my sincere gratefulness for sharing with us these generous comments about our staff and our services. We will definitely look into the mentioned down point of your review, to ensure that any possible improvement is taken. We truly hope that the memories of this vacation will bring you back to Live Aqua Punta Cana soon. Best regards,
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The Design of the Hotel and rooms is/are fantastic. The Rooms are perfect and clean with stylish balconies with jetted tub. With a hard mattress. Enough water in the Showers and Molton Brown bodywash and shampoo. Sometimes the Minibar was not refilled. And so we must call the room service. The room has a Hairdryer, Bathrobes, Minibar, Espresso machine, weighing scale and enough stowage in the Cupboards. The staff all over the Hotel is always extremely friendly and helpfull. Really fantastic! Sometimes over the Top. :) The Food is very good. Especially the French and Japanese/Chinese Restaurant. Bizarrely the Italian Restaurant was the worse one. Although the Italian Kitchen with Pasta and Pizza is so tasty and easy to cook. :) The Variety of Vegetarian Food is overall not really good and outdated and must be definitely improved. By the way more salads! The Beach and Sea is beautiful. Because of the wind always with some waves - what we liked very much to do some little Bodysurfing. There were not enough Sunbeds at the beach. I think because of Corona. So that we had to reserve the sundbeds in the morning. Because of the low number of Corona infections in the Dominican Republic at the moment the Hotel could put more sunbeds to the beach now. And the hotel must definitely install bathhouses at the beach. Because at the moment you have to change your wet swimwear in the Restrooms - which is not really perfect for a 5 Star Hotel. There are many Cabanas ( Sunbeds for Two ) around the Pool and Beach. But with USD 110,00 for a day much too expensive. And be careful regarding the currency exchange rates. Everything were offered in USD and than later charged in Dominican Pesos. And so the prices were always regarding the conversion charges 8 - 10 % higher in price than offered in USD. Overall we had a wonderful and enjoyable hotel and will definitely come again. Thanks for all.
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Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pedro Parets, General Manager at Live Aqua Punta Cana
Responded Mar 14, 2022
Thank you very much for taking the time and sharing your experience with us. At Live Aqua Punta Cana, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction. Comments like yours have always been of great assistance in fulfilling this mission. We assure you that all your suggestions were taken into consideration and thank you once again for taking the time to give us your opinion. There is always room for improvement and your suggestions are very much appreciated. We hope that we will have an opportunity to welcome you back in the near future. Warmest regards.
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7 night stay, sat thru sat. Most of our time there was damn near perfect! The staff treated us so well we got to know many. Once Fri afternoon hit there was an influx of guests for “Holy Week” we assume and the last 2 days were just ok.
At breakfast almost each day Salvador, Yohangel, and Yuleisy took very good care of us! They were fun, attentive and overly accommodating! I would highly recommend you ask to sit in their section! And tip them too!
Ana was the hostess with the mostest! She greeted us with open arms at breakfast and lunch. She was so super friendly and would ensure we had a good seat at lunch each time, remembering our arrival, because she cared!
We were lucky enough to also get to know Jose, Yulianna and Christian at ATL (Mexican). They were again super accommodating and aimed to please.
The grounds and layout of the resort are breathtaking! We loved the option of a quiet pool or party pool. The beach was pristine and the water was gorgeous with awesome waves! Room was clean and we loved the large balcony with the huge jet tub. Fyi - the AC in the room senses your absence and shuts off when you are not there.
There was plenty of activities if that is what you want to do. We ordered room service one day, ordered water for our room and needed our sink unclogged all which was done in a speedy manner. The entertainment at night was great! Each night they had music playing prior to and after the shows. The fire show and Michael Jackson were our favorites.
Food was DELISH. no reservations for dinners which we LOVED. Hibachi was our fav for dinner. Miraflores was our fav for lunch. WonderPool Bar had the best bartender. We enjoyed the coffee shop and frequented it often for a variety of coffees, ice cream or snacks. They had plenty of staff on to ensure you were well taken care of.
Once Friday afternoon hit it was like a 360. There were so many guests we almost felt lost in the crowd. The guests were loud, rude and lacking common courtesy not only to other guests but to staff as well. Clearly not the resorts fault but it staled our experience. It seemed as if they overwhelmed the staff as well. We ordered champagne Friday night for the room and we had to call room service 3 different times and waited over an hour and 1/2. We also called for a bell boy Sat am for our bags but no one showed. Again I think they may have been overwhelmed.
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pedro Parets, General Manager at Live Aqua Punta Cana
Responded Apr 18, 2022
Thank you very much for such a positive review, especially for your kind comments about the great service provided by our staff, it's a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. We will certainly share your comments with our staff. Thank you again for all your kind comments. We are looking forward to welcoming you back to Live Aqua Punta Cana. Warmest regards.
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The resort is wonderful with a modern design, contemporary furnishings, multiple fountains and jets on their multiple pools. They have an amazing arbor walkway with gorgeous purple flowers dripping down; which apparently bloom all year. Different kinds of flowers were planted throughout the resort. I saw several hummingbirds going from flower to flower. The rooms are very large with extra large shower, two shower heads, great chocolate soap-bar, mini-bar and also a large balcony. We had a garden view room, which also had a large jacuzzi tub in the balcony. I believe that all the rooms have this large jacuzzi. They have a nice aromatherapy essential oil bamboo sticks in the bathroom, which made everything smell nice; espresso coffee machine in the room with coffee PODS and Bathrobes in the closet to use. Nice plastic wicker looking beach bags to use while in the resort; which were a nice plus to use! Capuccino at the coffee shop, but also available at all the restaurants by asking the waiters. The salads were all extra fresh and tasty. The main meals were varied but not overly outstanding, some of the fish and some meat was chewy. An evening live band with very talented musicians (instrumental) was very enjoyable. Relaxing beach chairs under the Palapa in front of ocean provided a wonderful breeze daily and hearing of the ocean waves away from music made it exquisite (side note we came during the time of sea weeds but this really didn’t take away from this relaxing atmosphere); There is a pool with loud music if that’s what you like, but there are plenty of other places that are quiet and provide a very relaxing atmosphere to read books or just relax with spa music in the background (coming from the rock speakers that are located throughout the gardens). Hydrotherapy Jets in the long pools; soothing jazz by the outside tables of the coffee bar and really relaxing instrumental music for breakfast. Breakfast is magnificent; green smoothies just like we like them with substance, plus plenty of other fresh fruit juices; fresh fruit like papaya/mango/guayaba/etc and yogurts; etc. Excellent coconut grouper w tomato sause at the ALT restaurant for lunch, which serves local Dominican food daily. Overall we had a very enjoyable stay and hope to return in the future.
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Date of stay: September 2021
Value
Service
Sleep Quality
Room Tip:Even the garden view room has large jacuzzi and it's super quiet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pedro Parets, Director General at Live Aqua Punta Cana
Responded Sep 15, 2021
Dear Alejandra, Thank you very much for your detailed review; it’s a privilege to know that Live Aqua Punta Cana lives up to your expectations. We are pleased to learn that our beverages selection, the facilities beauty and comfort of your room, fulfill your needs for an enjoyable vacation. We will surely look into the areas of improvement you have shared and evaluate any possible improvement. We look forward to welcome you back soon. Warmest regards,
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I have stayed in many resorts and hotels but I have never felt the need to write a review until now! Wow, Live Aqua, where do we even begin?
The hospitality and staff alone deserve a 5+ rating… never did we not pass a staff member who didn’t greet us with a friendly hello or ask us if there was anything we needed. I would visit this resort again just to be around the people who are running the place, we will be very sad to say goodbye.
It is the little things with this resort, whether it is the umbrellas stations throughout the hotel to keep you dry or the housekeeping crew that comes and makes your bed for you twice a day to ensure your room is always in its best shape, we always felt so special and well taken care of.
Big food people here and the food did not disappoint, we will miss Mira Flores lunches every day with the freshest of ceviche and the yummiest fish tacos I’ve tasted in a long time. Big shout out to Chef Samuel who worked with me to created dishes off menu when I was having very specific cravings, you went above and beyond your job all while wearing a smile on your face!
The resort is large enough that you will never have to fight for the perfect pool or beach spot but small enough you are not exhausted or overwhelmed while walking from the main building to the beach. At times it was so quiet I felt like I was completely by myself, which is sooo peaceful and necessary when you’re here to relax and take a break.
All in all I have nothing but amazing things to say about this resort! We hear that there will be a Tulum resort coming soon which we will definitely visit if it has the Live Aqua name behind it.
Thank you for the most incredible trip Live Aqua, we are truly speechless.
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Date of stay: December 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pedro Parets, General Manager at Live Aqua Punta Cana
Responded Dec 27, 2021
Thank you for such a wonderful review and especially for your kind comments about our team, it's a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Your comments are very valuable to us and it keeps us focused. I will certainly share your comments with our staff as they are our most important asset. We look forward to welcoming you back to Live Aqua Punta Cana.
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I want to start off by saying that I would like to see Live Aqua and affiliated resorts install carbon monoxide detectors in every room to ensure the safety of their guests. With carbon monoxide deaths increasing in other vacation destinations this should be at the forefront of every resort and hotel.
At Live Aqua the rooms were clean and up to date. They worked hard to keep the seaweed under control at the beach. It worked bc there was very little seaweed in the water and in the beach. Every bathroom was clean and in order even the pool/ beach bathroom was cleaned at least twice a day or more. They kept the resort smelling wonderful. The drinks needed a little more alcohol in them, but when asked they added more. The food was just okay at most restaurants. I’d say they need to improve on their breakfast options and the grade of their beef. Most steak at the restaurant were chewy. If you stick with chicken or pork you will find more food items that you like.
Food
Hibachi Restaurant: Best all around food. The steak, chicken, shrimp, and rice was delicious! Sushi there was just okay.
Mira Flores: Best seafood options! Ceviche was amazing! I ate the Salmon toast at least 3 times there for lunch during my stay. The lemon pie was the best dessert on the resort.
Mediterranean Restaurant : Best greek salad.
Italian Restaurant : Had great chicken cannelloni and egg Parmesan
VIP lounge: great snacks and drinks
Mexican Restaurant: Add chicken to the quesadilla and it makes a big difference. The pork taco was also good.
I enjoyed the room key bracelets.
Other suggestions:
1. Carbon monoxide detectors in every room. 2. Please take off and wash the outside patio furniture lounge padding in rooms and on beach. Or replace. Some of them looked unsanitary. I’ve been to resorts where they were washed every night. 3. Add brighter lights to outside walk way paths. 4. Some Jacuzzi tubs and swim up pool need to be replaced, cleaned, and serviced in rooms. 5. Mini refrigerators need to be replaced or serviced. The one in my room was not cold. 6. A retractable line on the patio to dry wet swim wear on.
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pedro Parets, General Manager at Live Aqua Punta Cana
Responded Jul 12, 2022
Thank you very much for taking the time and sharing your experience with us. At Live Aqua Punta Cana, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction. Comments like yours have always been of great assistance in fulfilling this mission. We assure you that all your suggestions were taken into consideration and thank you once again for taking the time to give us your opinion. There is always room for improvement and your suggestions are very much appreciated. We hope that we will have an opportunity to welcome you back in the near future. Warmest regards.
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