Detroit Arts Institute jobs in Detroit, MI

Job Summary:
The Visitor Services Associate is responsible for welcoming visitors and informing them about the Museum’s exhibitions and programming; perform daily sales for the MOCAD store and membership; perform some reception and administrative tasks; gallery attending; and other visitor services duties as assigned. The goal of this role is to help ensure all visitors have a positive and enjoyable experience visiting the Museum.

Responsibilities:
Visitor Services

· Greet Museum guests and inform them about Museum programming, exhibitions, admission, membership, and pandemic guidelines.

· Proactively stay up to date on what’s going on at MOCAD so they can provide visitors with general

· Museum information and draw attention to upcoming exhibitions, programs, and events.

· Orient visitors to the Museum as needed (restrooms, front desk, café, etc.).

· Respond to visitor inquiries regarding MOCAD’s mission and general museum information in person and by phone.

· Open and close the Museum and Store during regular hours, and by request for programs and special events. Includes turning on/off all exhibitions, building lights, routine tidying/cleanup of the front desk and supply area. May require assisting colleagues with Café reset on occasion.

· Route thorough verbal/phone messages to staff members.

· Gather detailed attendance data each day, and provide the daily attendance report email to all staff.

· Maintain cleanliness and tidiness in the front desk area to transmit a professional, polished appearance to our visitors.

· Maintain additional sanitizing protocol as outlined in the Museum COVID-19 pandemic response plan, to assist in providing a safe environment for visitors and employees. Work with the team to monitor galleries in accordance with pandemic response protocols.

· Actively offer MOCAD Membership to all visitors, while checking in with admissions, purchasing at the store, or upon leaving the museum.

· Perform other administrative tasks or project-based work as needed, including reprinting and replacing MOCAD promotional/informational materials as needed and entering email newsletter sign-ups into Mailchimp.

· May occasionally assist with group tours.

Galleries Attending/Exhibitions

· As needed, be stationed as a gallery attendant in a specific gallery. Needs vary from exhibition to exhibition and will rotate between Visitor Services Associate.

· Use a friendly and encouraging approach to enforcing all safety guidelines, ensuring the safety of the art and visitors, and adherence to pandemic safety measures.

· Maintain a friendly presence while monitoring the galleries.

· Communicates “museum etiquette” and Museum rules to visitors on entrance.

· Serve as a guide and resource for visitors regarding exhibitions, providing information on exhibited works and featured artists.

· Provide instruction to visitors in the case of emergencies.

· Routinely inspect gallery spaces and grounds as part of exhibition and building maintenance, and communicate issues to appropriate staff members.

Store

· Process in-person sales in the MOCAD Store including financial procedures at opening and end-of-day closing.

· Maintain the cleanliness and order of the store merchandise including dusting and organizing.

· Provide customer service by gaining product knowledge and assisting visitors with product selection.

· Occasionally gift wrap products which are purchased.

· Assist with merchandising the Store and maintaining design as needed (strong visual abilities a plus).

· Assist in quarterly/annual physical inventory counts.

· Provide store sales and financial analysis to key staff.

· Work with key staff and board members to determine merchandising.

· Help maintain proper functionality of the POS system.

Qualifications

• Must be at least 18 years of age.
• 1-2 year of relevant online or retail sales, including customer service and basic knowledge of accounting procedures and cash handling.

· Attention to detail; extremely punctual and reliable.

· Able to maintain a calm demeanor during high traffic times.

• Ability to stand for long periods of time, lift from ground to above shoulder, climb stairs and ladders, bend, stoop, sit, push, pull, and perform tasks requiring manual dexterity.
• Must have weekend availability.

· Can lift up to 25lbs.

Desired Skills and Experience

• Ability to work independently.

· Excellent interpersonal skills, with a friendly attitude and ability to work on a team.

· Ability to communicate thoroughly.

· Interest in contemporary art and culture.

· Attention to detail; extremely punctual and reliable. Ability to handle high-volume, busy periods.

· Ability to be neat, orderly, and a thorough cleaner.

· A proactive, can-do attitude and self-starter approach to work, with a sense of urgency. Superior organizational abilities for general administrative tasks.

· Ability to work in a collaborative environment, with strong interpersonal communication skills to interface with various departments, management levels, and the public.

· Interest in contemporary art is a plus;

· Working knowledge of Apple OSX, MS Office Suite, Adobe Acrobat, and Google Suite, and calendar applications. Familiarity with Mailchimp, Shopify Point of Sale, or Donor Perfect a plus.

· Reliable transportation.

Job Type: Part-time

Pay: $15.00 - $15.50 per hour

Expected hours: 20 – 29 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Every weekend
• Weekends as needed

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Detroit, MI 48201 (Required)

Ability to Relocate:

• Detroit, MI 48201: Relocate before starting work (Required)

Work Location: In person