【新舊制 公務員福利】醫療及牙科 - 公務員中醫診所 (東區尤德夫人那打素醫院/荃灣仁濟醫院中醫診所暨教研中心/內科/針灸/地址/電話/服務時間/預約/The Civil Service Chinese Medicine Clinics, CSCMCs)

​為公務員及合資格人士提供中醫藥服務的先導計劃

政府由二零二零年三月二日起推行一項先導計劃，為公務員及合資格人士提供中醫藥服務。

公務員中醫診所

在先導計劃下，兩所專為公務員及合資格人士而設的公務員中醫診所會提供免費的中醫藥服務。該兩所公務員中醫診所分別位於東區尤德夫人那打素醫院及仁濟醫院的中醫診所暨教研中心，為公務員及合資格人士提供治療所需的免費中醫內科和針灸服務。

在提供中醫內科服務時，視乎病人的臨牀情況，病人每次求診最多可獲五劑中醫藥產品(中草藥或中藥顆粒)。免費中醫服務不包括煎藥服務。至於針灸服務，則不會提供中醫藥產品。

為免生疑問，先導計劃只包括上文所述的兩所公務員中醫診所提供的中醫藥服務。中醫診所暨教研中心提供的其他中醫藥服務不屬先導計劃的範疇。公務員及合資格人士亦請注意，根據現行發還醫療費用的政策，凡屬私家中醫提供的中醫藥服務的醫療費用發還申請，一概不獲受理。

兩所公務員中醫診所的地址、電話號碼及服務時間如下：

(a) 公務員中醫診所(東區)
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• 地址： 香港柴灣樂民道3號
• 東區尤德夫人那打素醫院
• 專科門診大樓地庫4樓
• 電話號碼： 31972005
• 服務時間註1：
  • ​星期一、三、五(09:00-13:00,14:00-17:00星期二、四(09:00-13:00,14:00-19:00)
  • 星期六(09:00-13:00)
  • 星期日、公眾假期休息

(b) 公務員中醫診所(荃灣)

• 地址： 新界荃灣仁濟街7-11號
• 仁濟醫院C座4樓西翼
• 電話號碼： 26318221
• 服務時間：
  • 星期一至五(09:00-13:00,14:00-19:00)
  • 星期六(09:00-13:00,14:00-17:00)
  • 星期日、公眾假期休息

[註1:因應本港感染新型冠狀病毒的最新情況，由二零二零年三月二日開始，公務員中醫診所(東區)星期一至五的服務時間暫時改為09:00-13:00及14:00-17:00，直至另行通知。]

預約安排

公務員中醫診所會在每個工作天早上九時起接受電話預約，按“先到先得”方式編配“即日”和“翌日”約期。每名合資格病人可同一時間保留一個偶發性疾病約期(內科或針灸兩者其中一項)和一個覆診約期(內科或針灸兩者其中一項)。診所只為有預約的病人提供服務。如需要進一步的治療，診所的登記櫃位人員將會按照主診中醫的建議時間表為病人安排覆診。

視乎先導計劃的運作，上述預約安排可能會有所修訂，以更善用預約期及精簡診所的運作。如作修訂，局方會適時預先公布修訂安排註2。

[註2:就近日2019冠狀病毒病疫情嚴峻及本港確診個案急升的情況，醫院管理局中醫部要求18間地區中醫診所暨教研中心加強感染防控措施，以減低病毒傳播風險。

以下加強感染防控措施會即時生效，務請各使用公務員中醫診所人士注意：

-公務員中醫診所服務只接受電話預約，求診人士應在不早於預約應診時間前15分鐘到達診所，以減低人流聚集的情況
-求診人士須於應診／治療、取藥及相關預約程序（如需要）後，立即離開診所
-診所將不會為遲到超過30分鐘或以上的求診人士提供服務
-如求診人士需要改期，診所會視乎可供預約籌額及診所實際運作情況作出安排
-除非有特殊原因，親友應盡量避免陪同求診人士應診。行動不便的求診人士，建議由不多於1名親友陪同
-診所會為到訪人士進行體溫檢測，求診人士亦應加強注意個人衛生，進入及離開診所前應徹底清潔雙手
-請注意，如求診人士有發燒、咳嗽或喉嚨痛等新型冠狀病毒病的病徵，應盡快到其他西醫診所或公立醫院求醫，以便有需要時作病毒檢測
-中醫診所不會為求診人士提供病毒檢測服務]

資格核證

公務員及合資格人士在兩間公務員中醫診所預約就診，即被視為同意兩間診所查閱他們在醫療及牙科福利資格核證系統(資格核證系統)和醫院管理局的中醫醫療資訊系統的相關記錄。當公務員及合資格人士抵達公務員中醫診所時，他們須在診所的登記櫃位出示身分證明文件(例如香港身分證、香港出生證明書)，以進行核證。公務員及合資格人士的個人資料如未納入資格核證系統內，他們在到訪公務員中醫診所時必須按情況出示有效的通用表格第181號/庫務署表格第447號/立法會秘書處181號表格，以供核實其公務員醫療福利資格。公務員中醫診所如未能核實病人的資格，將不會向有關病人提供服務。公務員及合資格人士在兩間中醫診所暨教研中心使用其服務所涉及的自付費用，在任何情況下都不會獲得發還。

​Pilot Scheme for Provision of Chinese Medicine Services for Civil Service Eligible Persons

A pilot scheme for provision of Chinese Medicine (CM) services for Civil Service Eligible Persons (CSEPs) was launched on 2 March 2020. 

The Civil Service Chinese Medicine Clinics (CSCMCs)

Under the pilot scheme, free CM services will be provided at two CSCMCs which are set up for the exclusive use of CSEPs. The two CSCMCs, located at the Chinese Medicine Clinic cum Training and Research Centre (CMCTR) in Pamela Youde Nethersole Eastern Hospital and Yan Chai Hospital respectively, will provide free general consultation and acupuncture services for treatment purpose to CSEPs. 

On provision of general consultation, depending on the clinical condition of patients, up to a maximum of five doses of CM products (Chinese herbal medicine or Chinese medicine granules) will be provided to patients per attendance. Decoction service is not covered in the free CM service. As for acupuncture service, no CM products will be provided. 

For the avoidance of doubt, only the CM services provided at the two CSCMCs as specified above are covered by the pilot scheme. Other CM services provided at CMCTRs are NOT covered. CSEPs are also reminded that all applications for reimbursement of medical expenses for CM services provided by private CM practitioners will be rejected under the prevailing reimbursement policy. 

The address, telephone number and service hours of the two CSCMCs are as follows- 

(a) Civil Service Chinese Medicine Clinic (Eastern District)
   
  Address: Lower 4th Floor, West Wing, Specialist Out-Patient Block, Pamela Youde Nethersole Eastern Hospital, 3 Lok Man Road, Chai Wan, Hong Kong
   
  Telephone no.: 3197 2005
   
  Service hours Note 1:
Monday, Wednesday, Friday (09:00 - 13:00, 14:00 - 17:00)

Tuesday, Thursday (09:00 - 13:00, 14:00 - 19:00)

Saturday (09:00 - 13:00)

Sunday, Public Holidays closed
   
(b) Civil Service Chinese Medicine Clinic (Tsuen Wan)
   
  Address: 4th Floor, Block C, Yan Chai Hospital, 7-11 Yan Chai Street, Tsuen Wan, New Territories
   
  Telephone no.: 2631 8221
   
  Service hours: Monday to Friday (09:00 - 13:00, 14:00 - 19:00)
Saturday (09:00 - 13:00, 14:00 - 17:00)
Sunday, Public Holidays closed 

[Note 1: In view of the current situation of novel coronavirus infection in Hong Kong, the service hours of CSCMC (Eastern District) will be temporarily adjusted to 09:00 - 13:00 & 14:00 - 17:00 from Monday to Friday with effect from 2 March 2020 until further notice.  ] 

Booking Arrangements

The CSCMCs will assign “same-day” and “one-day advanced” appointments through telephone booking starting from 9:00 am on each working day on a “first-come, first-served” basis. Each eligible patient could keep one episodic disease appointment (either general consultation or acupuncture) and one follow-up appointment (either general consultation or acupuncture) at any one time. Only patients with prior booking would be accommodated. If further CM treatment is required, the follow-up appointment would be arranged at CSCMCs registration counter in accordance with the recommended schedules by the attending Chinese Medicine Practitioner. 

Subject to the operation of the pilot scheme, the above booking arrangements may need to be adjusted to achieve a more effective use of the appointment slots and to streamline the operation of the clinics. The revised arrangements, if any, will be announced in advance as appropriateNote 2. 

[Note 2: In view of the recent situation of COVID-19 pandemic and the increase number of confirmed cases in Hong Kong, Hospital Authority Chinese Medicine Department has requested CMCTRs to strengthen infection control measures in order to reduce the risk of COVID-19 transmission. 

Users of CSCMCs should note the enhanced measures with immediate effect: 

- Appointment could only be made by phone. Patients should arrive CSCMC no earlier than 15 minutes before their time of appointment to avoid overcrowding in waiting areas.

- Patients should leave CSCMC immediately after attending the consultation/ treatment, collecting medicines and appointment making (if necessary).

- Service will not be provided to patients who are late for more than 30 minutes.

- Request of appointment rescheduling will be arranged by CSCMCs if there is available quota and according to clinic’s operation.

- Family members and friends should avoid accompanying the patients to visit CSCMCs unless there are special reasons to do so. For patients with impaired mobility, no more than one companion is suggested.

- The clinic will conduct temperature check for visitors. All visitors should maintain good personal hygiene and perform hand hygiene before and after visiting clinic.

- Visitors who have symptoms of fever, cough or sore throat etc. should visit other Western Medicine facilities for medical advice or laboratory testing if necessary.

- CSCMCs will not provide COVID-19 testing service to patients.] 

Eligibility Checking

When booking an appointment at the two CSCMCs, CSEPs’ consent is deemed to have been given to the two CSCMCs to look up their records in the Medical and Dental Benefits Eligibility Checking System (ECS) and the Hospital Authority’s Chinese Medicine Information System. When they arrive at the CSCMCs, CSEPs must present proof of identity (e.g. Hong Kong Identity Card, Hong Kong Birth Certificate) for eligibility checking at the CSCMCs registration counter. For CSEPs whose personal particulars have not been included in the ECS, they must produce a valid G.F. 181/Try. 447/LS. 181 as appropriate for verification of eligibility when visiting the CSCMCs.  CSCMCs would not provide CM service to those patients whose eligibility could not be verified. CSEPs’ out-of-pocket expenses for any services provided by the two CMCTRs will not be reimbursed under any circumstances.

https://www.csb.gov.hk/tc_chi/admin/benefits/2724.html