First World Hotel
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3.0
#17 of 21 hotels in Genting HighlandsLocation
4.1
Cleanliness
3.5
Service
3.0
Value
3.4
The world's largest hotel First World Hotel is adjoined to the First World Plaza, which boasts 500,000 sq feet of indoor theme park, shopping centre and food galore. A lush, grand tropical rainforest greets guests at the main entrance of the First World Hotel, followed by a spacious Spanish courtyard lobby. All rooms are comfortably furnished with modern amenities.
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Property amenities
Secured parking
Paid internet
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Children Activities (Kid / Family Friendly)
Business Center with Internet Access
Conference facilities
Coffee shop
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Salon
24-hour security
Baggage storage
Convenience store
Shops
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Room features
Housekeeping
Safe
Telephone
Flatscreen TV
Room types
Mountain view
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
English, Chinese, Malay
Location
Genting Highlands 69000 Malaysia
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Kuala Lumpur Intl Airport
48 mi•
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Sultan Abdul Aziz Shah Airport
26.3 mi•
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Rental Cars
76 Restaurants
within 0.3 miles
3,484Reviews147Q+A100Room tips
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Detailed Reviews
I booked a deluxe room in Tower 2 during the peak period (year end). Understand that tower 1 is the oldest followed by tower 2 and tower 3. There are all beside one another. The hotel was stated to be a non-smoking hotel however when we reached the hotel, we noted that only 3 levels were non-smoking. Check in time was only after 3pm. We paid RM5 extra to check in at 1pm. We were initially given a room on the 8th floor, facing another building. The room was double bed despite the request of a queen sized bed. The whole room was gloomy because it was facing inwards. There is a fan (there is no aircon because the air was quite cooling). We went down to try our luck at the first two counters which were dedicated for change in rooms. They were able to accommodate us to another room with queen sized bed but on a smoking level 6th. That room was so much better because its facing outwards towards the mountain view. The only problem was it was very near the lift area. the walls are so thin that we can hear people conversation along the corridors and nextdoor. There were construction in the early morning as well which really disrupt our sleep. Luckily we only stayed two nights. Thats enough. There was also no Wifi in the room. Wifi is only available in the lobby but its RM15/hour i think. Just go to starbucks or highline for their free wifi with every purchase. The facilities in the room is also lacking - there was no toothbrush. The soap dispenser is also a 3 in 1 soap. i recommend you bring your own shampoo, conditioner, body wash and lotion. Bring your toothbrush, toothpaste and bed room slippers as well. The only plus point is that its very walkable to the SkyCasino and the shopping/ f&b district. I would say in general, it is very easy to walk aroung Genting because everything is very interlinked. Checkout was a breeze with the self check out counter. Check out is at 11am but if you check out by 12pm, you wont get charged extra. Wouldnt recommend a stay more than 2 nights.
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Date of stay: January 2020
Room Tip: Mountain view , dont stay too near the lifts
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ResortsWorldGenting, Social Media Team at First World Hotel
Responded Jan 3, 2020
Hi there! Thanks for taking the time to write us a review! We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. It was a pleasure to welcome you. Hope to see you again! Socially Yours, Resorts World Genting Social Media Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I got to stay here for free thanks to the Genting World membership programme. The hotel is one of the Genting World hotel chain located in upper part of Genting Highland. It has more than 7k rooms (the largest hotel in the world by number of rooms). Check in and check out is so easy- you can use the machine to take/return the key. If you arrived after midnight(12am), you can check in at the counter. Room is pretty basic-tv and safe is provided, no kettle (you can take the water(hot/cold) at the water dispenser outside your room near the lift). Bathroom is equipped with soap and shower cap- no toothbrush.
>>The only setback is you need to pay for the parking. It is RM 18 per day which is quite expensive.
>>The only setback is you need to pay for the parking. It is RM 18 per day which is quite expensive.
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ResortsWorldGenting, Social Media Team at First World Hotel
Responded Jan 21, 2020
Hi there! Thanks for taking the time to write us a review! We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. It was a pleasure to welcome you. Hope to see you again! Socially Yours, Resorts World Genting Social Media Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Took the Y5 Triple room for 2 nights. Was assigned to Tower 3 which is the furthest tower from the lobby. Checked in around 5pm and was horrible as the queues were badly managed and people were jumping queues. Service was also very slow and the staff were not friendly. Lifts up to the room was slow and stuffy with not much ventilation. Room was basic. Only towels, a shower cap and shower gel provided. Would suggest to bring your own shower gel as the one provided looks weird with 2 different colors. If you did not bring toothbrush, you can purchase from the vending machine near the lobby or you can purchase from the many shops around (there is a Watsons nearby too). There are 2 sinks in the room (one next to the shower area, and one next to the toilet bowl. The one next to the shower area in our room had plumbing issues and water does not drain off. Wifi connectivity in the room was intermittent and the tv had very bad reception (as good as not having one). You can take drinking water (both hot and cold) from the water dispenser along the rooms corridor. There is a small cafe on the ground floor but its is always very crowded especially in the morning. Suggest to walk further where there are a ton of food choices.
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Date of stay: June 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Walk further for meals as the cafe on the ground floor gets very busy during meal times. Fast...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Social Care Team, Marketing at First World Hotel
Responded Jul 18, 2023
Dear A6671EXcindyl, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours, RWG Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stated “world’s largest hotel” but it’s world’s smallest hotel. Only for sleeping. Floors are very sticky and whole room is dirty. Walls are not sound proof at all, can hear neighbour talking. Housekeepers in the morning drag drawers around in every room (whole morning hearing that noise). Drunk man running around ringing room bells including mine. Due to RMCO one lift can only fit 4 pax, we took about 1 hour to get a lift to the 1st floor. A friend couldn’t wait he took the emergency staircase, reached 1st floor to find out exit door is locked, he had to run up again and wait for the lift. How can an emergency door be locked? I wouldn’t even rate 1 star if I didn’t have to.
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Date of stay: July 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Social Care Team, Marketing at First World Hotel
Responded Jul 15, 2020
Dear Fatfoodiee, We apologize for the inconvenience. For us to launch an investigation. Please fill out our online escalation form. https://forms.gle/A2FPxTScy7XkGQ5d7 Socially Yours, RWG Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is huge, the rooms are very small & since it has some 1700 odd rooms the checkinn process is very slow. we had to actually wait for almost 1hour & 30mins just to complete the checkinn process. It also has an amusement park within the hotel.Since it has so many rooms & when the occupancy of the hotel is high the elevator was always full whenever we wanted to go down. We have had to wait for the elevator for 1hour & 15mins & since the elevator didn't arrive on time we missed our breakfast at the hotel.
When we complained the same at the reception they didn't bother to listen our matter or even attend it.
the staff is very rude.
They don't have the bell boy to take the luggage, they can rent u the trolley to get the luggage to your room for which u have to pay & get the trolley to the room on your own.
Hence it was our worst experience ever.
When we complained the same at the reception they didn't bother to listen our matter or even attend it.
the staff is very rude.
They don't have the bell boy to take the luggage, they can rent u the trolley to get the luggage to your room for which u have to pay & get the trolley to the room on your own.
Hence it was our worst experience ever.
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Date of stay: November 2019
Value
Service
Sleep Quality
Room Tip: choose another hotel with a better facilities & ammenities
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ResortsWorldGenting, Social Media Team at First World Hotel
Responded Jan 6, 2020
Hi gauravbarai, thank you for writing us a review. Please accept our sincere apology for not meeting your expectations during your recent visit. We have taken note of your feedback and we hope you will give us another chance in the near future. We will surely try to improve our overall infrastructure and facilities as much as possible in the near future. Socially Yours, Resorts World Genting Social Media Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel holds the Guinness Book Record for hotel with most rooms, however what it does not say it those rooms are terrible. Starting from our check in experience which was awful and took 1.5 hours( it took us similar time to reach Genting from KUL airport) to rooms with no wifi (not even paid) and no room service, its hard to understand how this place can be termed as a hotel. As soon as you exit the glittering exteriors and take the elevators to go to your room, the place gives you a feeling of a dormitory with tiny match box sized rooms. The term deluxe room is a joke and there is nothing deluxe about the room. We would absolutely skip this place for our visit next time.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ResortsWorldGenting, Social Media Team at First World Hotel
Responded Jan 6, 2020
Hi there, thank you for writing us a review. Please accept our sincere apology for not meeting your expectations during your recent visit. We value your feedback and take customer satisfaction very seriously. We hope you will give us another chance in the near future. We will surely try to improve our overall infrastructure and facilities as much as possible in the near future. Socially Yours, Resorts World Genting Social Media Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First World Hotel in Genting Highlands holds the impressive title of being the largest hotel in the world according to the Guinness Book of World Records. However, beyond its size, the hotel falls short in many areas.
One major drawback is the lack of service. The check-in process is automated, with machines replacing human interaction. Unfortunately, several of these machines were not working during my stay, causing inconvenience and delays. Additionally, the lobby was crowded with scalpers attempting to sell rooms, creating a chaotic and unwelcoming atmosphere.
The rooms themselves were disappointingly small, with cramped spaces that made it difficult to even fit comfortably in the toilet. The shower experience was equally uncomfortable. Moreover, basic amenities such as high-quality soap and shampoo were absent, leaving guests to make do with subpar options.
Another notable flaw is the absence of room service, as well as the lack of free access to a gym, sauna, or pool. These amenities, which are commonly expected in hotels, were noticeably missing at First World Hotel.
Perhaps the most concerning aspect was the cleanliness of the accommodations. The sheets did not have the fresh scent or feel of being properly laundered, which was quite off-putting. Furthermore, the towels provided were of lower quality compared to even budget motels.
However, one positive aspect worth mentioning is the hotel's location within the larger Resorts World Genting complex. This entertainment and leisure destination offers a variety of attractions and activities, providing some respite from the disappointing experience at First World Hotel.
Overall, while First World Hotel may hold a record for its size, it fails to deliver in terms of service, room quality, amenities, and cleanliness. Unless you specifically desire to be within the Resorts World Genting complex, I would recommend exploring other accommodation options in Genting Highlands for a more satisfying stay.
One major drawback is the lack of service. The check-in process is automated, with machines replacing human interaction. Unfortunately, several of these machines were not working during my stay, causing inconvenience and delays. Additionally, the lobby was crowded with scalpers attempting to sell rooms, creating a chaotic and unwelcoming atmosphere.
The rooms themselves were disappointingly small, with cramped spaces that made it difficult to even fit comfortably in the toilet. The shower experience was equally uncomfortable. Moreover, basic amenities such as high-quality soap and shampoo were absent, leaving guests to make do with subpar options.
Another notable flaw is the absence of room service, as well as the lack of free access to a gym, sauna, or pool. These amenities, which are commonly expected in hotels, were noticeably missing at First World Hotel.
Perhaps the most concerning aspect was the cleanliness of the accommodations. The sheets did not have the fresh scent or feel of being properly laundered, which was quite off-putting. Furthermore, the towels provided were of lower quality compared to even budget motels.
However, one positive aspect worth mentioning is the hotel's location within the larger Resorts World Genting complex. This entertainment and leisure destination offers a variety of attractions and activities, providing some respite from the disappointing experience at First World Hotel.
Overall, while First World Hotel may hold a record for its size, it fails to deliver in terms of service, room quality, amenities, and cleanliness. Unless you specifically desire to be within the Resorts World Genting complex, I would recommend exploring other accommodation options in Genting Highlands for a more satisfying stay.
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Date of stay: May 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Social Care Team, Marketing at First World Hotel
Responded Jul 18, 2023
Dear Bienrivera, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours, RWG Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Largest hotel of 7351 rooms available at the top of mountain. A nice place to chill and relax for families, couples and friends. Casino is available for some relaxation activity too. Sky avenue plaza is very well maintain and new, fill with abundances of restaurants, cafes, shopping, clubbing and gamings to choose from. First world hotel is just beside Sky Avenue plaza, very near and convenient. Overall hotel setup and service is average but still a hotel not to be missed! I stayed 10966 room, tower 3, for 2nights with my wife, my friends stay in other 2 rooms on the same floor.
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Date of stay: March 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Social Care Team, Marketing at First World Hotel
Responded Mar 23, 2020
Dear 212kelviny, Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. See you again soon! :) Socially Yours, RWG Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We went as a family of 13: adults, teenagers, and the elderly. I would say that the location of this hotel is its best feature; it's so easy to find food, there's a Starbucks in front, and it's easy to get to the theme park, avenue, casino, and so on.
The rooms are quite old and poorly maintained. Despite the fact that there is a lot of non-smoking signage, I saw a lot of people smoking in the lobby area, literally INSIDE the hotel's lobby area, and the hotel's staff ignored this.
One of our group members requested an extra blanket and was willing to pay any additional fees, but after 30 minutes we received a sheet of bedsheet instead of the blanket and the hotel's staff stated that they were out of blankets, could you believe that?
We had booked for two nights and went out on our second day with a 'Do Not Disturb' sign in front of all rooms, but the housekeeper came into one of our rooms, the elderly's room, and asked us to pack our belongings for check out. After the problem was resolved, the staff did not even apologize to us.
The other positive point, there was also a kiosk machine for self-check out. We didn't have to waste time waiting in a super long queue to speak with staff about checking out; we simply dropped the keys inside the machine and left.
To provide better service, hotel management should pay more attention to staff manpower.
The rooms are quite old and poorly maintained. Despite the fact that there is a lot of non-smoking signage, I saw a lot of people smoking in the lobby area, literally INSIDE the hotel's lobby area, and the hotel's staff ignored this.
One of our group members requested an extra blanket and was willing to pay any additional fees, but after 30 minutes we received a sheet of bedsheet instead of the blanket and the hotel's staff stated that they were out of blankets, could you believe that?
We had booked for two nights and went out on our second day with a 'Do Not Disturb' sign in front of all rooms, but the housekeeper came into one of our rooms, the elderly's room, and asked us to pack our belongings for check out. After the problem was resolved, the staff did not even apologize to us.
The other positive point, there was also a kiosk machine for self-check out. We didn't have to waste time waiting in a super long queue to speak with staff about checking out; we simply dropped the keys inside the machine and left.
To provide better service, hotel management should pay more attention to staff manpower.
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Social Care Team, Marketing at First World Hotel
Responded Jul 18, 2023
Dear Hhhhako, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours, RWG Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms are clean every time I visit. There are some 3-1 drinks supplied in the room. Bathroom and toilet bowl are separated in deluxe type rooms. Water dispenser with hot and cold water is available at every floor of the hotel.
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Date of stay: July 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Social Care Team, Marketing at First World Hotel
Responded Jun 29, 2021
Dear Jiayinloi, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First world hotel is having triple rooms and rooms for 4 also . You can book these rooms and kids can stay with you.
You can check in at 3.00 am.
From my short stay, I didn’t meet anything that would make me say yes.
Still, it’s over 7,000+ rooms I doubt even a single housekeeper has been to them all 😒
First world hotel is way too basic. There is spa at first world plaza. Try google and check. It mentions sauna. Quality I won’t know. Better to book appointment ahead. It was full the day I went Genting. Skipped the spa.
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"Best to book another hotel with best services first world hotel is lousy not even 1 staff that is kind at all "Read full review
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PRICE RANGE
$22 - $95 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
1st world hotel, first world genting highlands, hotel first world
LOCATION
MalaysiaPahangGenting Highlands
NUMBER OF ROOMS
7,351
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about First World Hotel
Which popular attractions are close to First World Hotel?
Nearby attractions include Sky Avenue (0.1 miles), Genting SkyWorlds Theme Park (0.2 miles), and Skytropolis Indoor Theme Park (0.06 miles).
What are some of the property amenities at First World Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
What food & drink options are available at First World Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to First World Hotel?
Conveniently located restaurants include Mr Dakgalbi At Skyavenue In Genting, Nicsmann 1940s Genting Highland, and Burger & Lobster.
Are there opportunities to exercise at First World Hotel?
Yes, guests have access to a fitness center during their stay.
Is First World Hotel located near the city center?
Yes, it is 0.2 miles away from the center of Genting Highlands.
Does First World Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at First World Hotel?
The staff speaks multiple languages, including English, Chinese, and Malay.
Does First World Hotel have any great views?
Yes, guests often enjoy the mountain view available here.
Is First World Hotel accessible?
Yes, it offers reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.