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Frequently Asked Questions (FAQs).

Online

ICA Feedback Form
Please complete the online form in English. You may also use this form to seek technical assistance on our e-Services and provide information against Immigration Offenders (illegal immigrant, overstayer, suspected marriage of convenience) and their related activities.

Phone

ICA Call Centre	ICA Quality Service Manager (QSM)
For enquiries relating to ICA products and services. Includes an informational 24-hour automated answering service. Tel: 6391 6100 Operating Hours Mondays to Fridays: 8.00 am to 5.00 pm, and Saturdays: 8.00 am to 1.00 pm. Unavailable on Sundays and Public Holidays.	Tel: 1800 298 8985 Airtime charges may apply for mobile calls made to “1800” local toll-free service number. Operating Hours Mondays to Thursdays: 8.00am to 5.30pm Fridays: 8.00am to 5.00pm Unavailable on weekends and Public Holidays.

ICA Call Centre

ICA Quality Service Manager (QSM)

For enquiries relating to ICA products and services. Includes an informational 24-hour automated answering service.

Tel: 6391 6100

Operating Hours
Mondays to Fridays: 8.00 am to 5.00 pm, and
Saturdays: 8.00 am to 1.00 pm.
Unavailable on Sundays and Public Holidays.

Tel: 1800 298 8985
Airtime charges may apply for mobile calls made to “1800” local toll-free service number.

Operating Hours

Mondays to Thursdays: 8.00am to 5.30pm

Fridays: 8.00am to 5.00pm

Unavailable on weekends and Public Holidays.

Location

ICA Building	ICA Checkpoints
Members of the public are strongly encouraged to use ICA's e-Services available at MyICA . Immigration & Checkpoints Authority ICA Building 10 Kallang Road Singapore 208718 (next to Lavender MRT. View map) Operating Hours Mondays to Fridays: 8.00 am to 5.00 pm (last entry at 4.30 pm), and Saturdays: 8.00 am to 1.00 pm (last entry at 12.30 pm). Closed on Sundays and Public Holidays. Please plan your visit to ICA accordingly Note: There is road closure at the ICA Building. You can refer to more information on the Visiting the ICA Building page.	Refer to contact details of our checkpoints.

ICA Building

ICA Checkpoints

Members of the public are strongly encouraged to use ICA's e-Services available at MyICA .

Immigration & Checkpoints Authority
ICA Building
10 Kallang Road
Singapore 208718

(next to Lavender MRT. View map)

Operating Hours
Mondays to Fridays: 8.00 am to 5.00 pm (last entry at 4.30 pm), and
Saturdays: 8.00 am to 1.00 pm (last entry at 12.30 pm).
Closed on Sundays and Public Holidays.

Please plan your visit to ICA accordingly

Note: There is road closure at the ICA Building. You can refer to more information on the Visiting the ICA Building page.

Refer to contact details of our checkpoints.