PESTANA PLAZA MAYOR MADRID - Updated 2024 Prices & Hotel Reviews (Spain)
Pestana Plaza Mayor Madrid

Pestana Plaza Mayor Madrid

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Room & Suite (174)
Pestana Plaza Mayor Madrid
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About

4.5
#15 of 471 hotels in Madrid
Location
5.0
Cleanliness
4.8
Service
4.7
Value
4.5
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Sleeping in the historic centre of Madrid, in a baroque building in the most iconic square in the city. It’s an experience only possible at the Pestana Plaza Mayor, an exclusive hotel of the Pestana Collection brand that combines the baroque architecture of the 17th Century with a sophisticated decor and the amenities of the 21st century. Madrid is a city with a life of its own, where there is movement, noise and people. But if you want to relax for a moment, all you need to do is close the windows. The hotel is your refuge whenever you want, simultaneously at the centre of everything is the centre of tranquillity. With its spectacular Spa, an inner patio lit with natural light, its own library, a Rooftop bar with seasonal pool with views over the most genuine neighbourhood in the city, a terrace right on Plaza Mayor and rooms that prime for supreme comfort, this is the place to stay in the centre of Madrid. The Pestana Plaza Mayor Madrid is a unique and unrivalled luxury hotel, located a stone’s throw away from the main monuments and tourist attractions, such as Puerta del Sol square, the Royal Palace, Madrid Cathedral, Gran Vía, Plaza del Callao square, the Temple of Debod, or the iconic El Rastro flea market. The Paseo del Arte, where you’ll find the main museums such as the Prado, Reina Sofía, and Thyssen, is only a 20-minute walk away.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Taxi service
Parking
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Solarium
Steam room
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Sun deck
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
City View
Historic Hotel
Languages Spoken
English, Spanish
Hotel links
Special Price:Become a PGC Member to get 10% of discount, among other special benefits!

Location

Calle Imperial 8, 28012 Madrid Spain
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Barajas Airport
Tirso de Molina
5 minMadrid Metro
Vodafone Sol
5 minMadrid Metro
4.5
4.5 of 5 bubbles935 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in the heart of Madrid, Pestana Plaza Mayor Madrid garners acclaim for its prime location and tranquil, well-appointed rooms with picturesque views. Reviewers consistently commend the attentive and professional service, which enhances the hotel's welcoming atmosphere. While the rooftop bar may sometimes be closed and standard rooms are noted to be compact, the array of amenities, including a spa and delightful breakfast options, coupled with the hotel's cleanliness and reasonable rates, contribute to its perceived value and guest satisfaction.
Location
Central
Atmosphere
Charming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Noise level
Quiet
Service
Attentive
Amenities
Top-notch

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935Reviews11Q+A100Room tips
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Detailed Reviews
xxxadixxx wrote a review Oct 2022
Charlotte, North Carolina522 contributions88 helpful votes
Hotel's Favorite
5.0 of 5 bubbles
The Pestana Plaza Mayor Madrid, provided exceptional service prior to and during our stay. My friend and arrived early on a Saturday morning, following an overnight flight from the US. While our rooms were not yet ready, they let us freshen up at the spa before we started exploring the service. They called us a few hours later to let us know the rooms were ready and everything was perfect. The hotel staff was very helpful during our stay, providing recommendations and suggestions. My room overlooked Plaza Mayor, providing a view that cannot be beat. Even with a room off the Plaza, it was very easy to get a great nights sleep as there was barely any noise with the window closed. We found the location ideal for exploring the city and many great restaurants were within a 10-20 minute walk. The stay was perfect and I would gladly stay here again on my next trip to Madrid!
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Date of stay: October 2022
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nieves Tiessen, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded Nov 6, 2022
Dear guest, Thank you for your feedback on your stay with us! We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Plaza Mayor Madrid, and we look forward to welcoming you again soon. Best regards, Guest Experience at Pestana Plaza Mayor Madrid
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Hungerford wrote a review Jul 2020
13 contributions8 helpful votes
5.0 of 5 bubbles
I stayed as a single traveller at Pestana Plaza Mayor for 4 nights recently and had a brilliant stay. Firstly, the hotel itself is beautifully designed and feels very luxurious. My room, which was the cheapest of the rooms available, was extremely comfortable with an excellent bed, power shower, temperature panel that enabled me to set the perfect temperature, and thick walls to drown out the noises of other happy holidaymakers!

The rooftop pool is breathtaking and a fantastic place to while away an afternoon with a sangria. It isn't huge though so be warned there may be occasional competition for the sun beds!

Breakfast was good quality with excellent service and housekeeping was faultless. There was also hand sanitiser everywhere and a general sense that the hotel was dealing very responsibly with the challenges posed by Covid-19. Finally, the hotel's in a fantastic location on Plaza Mayor with plenty of nearby restaurants and bars to enjoy. Overall, this is an excellent hotel that deserves its top notch reviews.
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Date of stay: July 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ricardo Lorenzo, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded Aug 20, 2020
Dear guest, Thank you very much for your feedback on your stay at our hotel. We are happy to hear that you enjoyed the experience and our team’s dedicated and professional service. It was a great pleasure for us to welcome you as our guest and we look forward to welcoming you to Pestana Plaza Mayor Madrid again soon. Best regards, Ricardo Lorenzo Senior Front Office Agent
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A lot to digest? Read an AI-generated summary of recent traveler reviews.
S199020 wrote a review Jul 2020
2 contributions2 helpful votes
5.0 of 5 bubbles
A wonderful hotel. Location is fabulous, decor is stunning, staff are kind and helpful.

A lot the comments talk about small rooms, whilst this is true, this hotel nails quality over quantity - rooms have everything you need and are beautifully decorated as well as spotlessly clean.

The rooftop is a highlight, as is the view of the square from the salon. Breakfast was ok, with staff adapting well to COVID and the fact that buffets are no longer possible.

Staff are attentive, helpful and make you feel that nothing is too much trouble.

Would thoroughly recommend and would love to go back!
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Date of stay: July 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ricardo Lorenzo, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded Aug 20, 2020
Dear guest, Thank you very much for your feedback on your stay at our hotel. We are happy to hear that you enjoyed the experience and our team’s dedicated and professional service. It was a great pleasure for us to welcome you as our guest and we look forward to welcoming you to Pestana Plaza Mayor Madrid again soon. Best regards, Ricardo Lorenzo Senior Front Office Agent
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Lynn_in_PA wrote a review Feb 2020
Philadelphia, Pennsylvania59 contributions14 helpful votes
5.0 of 5 bubbles
Every single thing about this hotel is top notch. Each employee could not have been nicer or more helpful to us. The breakfast is in a well lit ( huge skylight ) and nicely decorated room and the food is presented beautifully and was delicious. You can also order from the menu. They have mini seeded croissants that were wheat and sweet - first time we ever had this in Europe. The hotel is located almost next door to the wonderful San Miguel Market for terrific tapas - reasonably priced and very good. The rooms are really very nice a decent size and clean as a whistle. We loved this hotel and especially all of the staff from the front desk, to the restaurant hostesses, to the bell hop and cleaning staff. This hotel is central to most travel companies if you book day trips from Madrid. We walked to three different places, none more than 10 minutes away.Highly recommend this hotel!
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francis B wrote a review Nov 2020
1 contribution1 helpful vote
1.0 of 5 bubbles
The weekend staff at this hotel doesn’t belong in the hospitality business. I stayed for 8 nights and the date of departure I had an afternoon flight. I repeatedly called the front desk to request a 3 hour late checkout and one bothered to answer the phone. Starting at about 11am the cleaning staff repeatedly bagan knocking on the door every 30 minutes in spite of the do not disturb sign prominently displayed. I told them I was going to check out at 1:30pm, finally at 1:30Pm a member of hotel security was sent to physically evict me from the room. I had paid for the entire stay upon arrival so I don’t understand the aggressive treatment, especially from a supposed 4 star hotel. When I expressed my outrage and displeasure upon checking out the front desk staff began arguing with me and making excuses. One of the most unpleasant experiences I have ever had -at a hotel and I travel more than 100 nights a year and have for the past 15 years so I am not a novice traveler
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Date of stay: November 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Miguel Plantier, General Manager at Pestana Plaza Mayor Madrid
Responded Nov 30, 2020
Dear Mr. Fracis B, Thank you for sharing your feedback about your experience at Pestana Plaza Mayor Madrid. We value your opinion, as it helps us improve and anticipate our guests' needs and expectations. We have tried to reach out to you about this case on several occasions with no success, as you have shared the same review on several other outlets. Unfortunately, during your stay we suffered a malfunction with our PBX system which resulted in several missed calls on both ends. We would like to apologize for the inconvenience this may have caused you and for not having reached your expectations. Below you may find my direct contact should you wish to discuss this matter further. Kind regards, Miguel Plantier miguel.plantier@pestana.com General Manager
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Peter wrote a review Sep 2021
1 contribution
5.0 of 5 bubbles
We booked the hotel for a 6 night stay. The location is incredible and walking distance to nearly all the Madrid top attractions and of course, right on the Plaza Major square, which is stunning.

The Hotel was fantastic. The staff could not be more helpful, and the welcome was wonderful, all the staff were warm and welcoming and great ambassadors for the hotel and Madrid.

The room was also fantastic. The bed was probably the most comfortable I have slept on in years and the bedding also was lovely. The room was large (Superior Room) and well put together, the bathroom is the normal ‘open’ type to the room which most hotels now use but the shower and WC are behind obscure glass walls which was fine.

People complain about he Nespresso capsules and two day’s we did have to ask for them as they were not replenished but they very quickly bought them to the room.

The rooftop pool is lovely with the seating area and the Spa is also fab. The staff again are wonderful. I hope they keep the booking system in place (covid measure) as the facilities are small and its useful to ensure all guests get fair access and comfortable access, particularly the gym… they are all amazing facilities however.

The breakfast is also superb, and I think great value. Spanish hotels are not normally good at breakfast, but here is an exception! Really superb.

Looking forward to returning… I really thought the hotel was super and hard to find fault!
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Date of stay: September 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Room Tip: All rooms are excellent!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ricardo Lorenzo, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded Sep 19, 2021
Dear guest, On behalf of the entire team at Pestana Plaza Mayor Madrid, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pestana Plaza Mayor Madrid
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4Swan wrote a review Feb 2020
Social Circle, Georgia17 contributions21 helpful votes
+1
5.0 of 5 bubbles
Fantastic experience!! This hotel is in an amazing location! It is in walking distance to so many things, the bus stops are close, and the Plaza Mayor is a place you need to go, so why not stay here and open your balcony door and look out onto the plaza itself? The staff is super friendly and professional! The hotel is beautiful and clean. Our room had limited drawer space so unpacking wasn’t ideal, but our second hotel in another area was similar, so that might be somewhat normal for Madrid. Our room was very comfortable and beautiful. There is a lot of activity in the plaza, but noise was not a problem. The toilet room door does not go all the way to the ceiling, so if you need 100% privacy know this in advance. This info was listed on the room description, so I knew that going in. The bathroom was not a problem for 2 people to get ready in at the same time, and I had enough counter space for makeup and hair products. They had robes and slippers which is always a nice touch. There were 2 small closets and a huge tv that we never turned on. Great hotel!! Pretty sure our room was #412, but not positive.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MHMaidenhead wrote a review Jun 2022
Maidenhead11 contributions7 helpful votes
4.0 of 5 bubbles
This hotel is perfectly placed to discover the delights of Madrid. City hotels can often be a disappointment but this is not so with the Pestana. The Staff at the front desk offer a warm welcome and are attentive to the needs of their guests. On discovering the air conditioning in our room did not work the Doorman was very quick to ensure we were moved to another. I cannot compliment them enough. Thank you. The rooms and common areas are well maintained and very clean. The housekeeping staff are all extremely polite and obviously take pride in their important work. We were very impressed by their high standards. Wonderful. However, the service and breakfast in the courtyard leave a lot to be desired. The offering is meagre and some of the staff actively ignore any eye contact. After speaking to reception on the first morning, the standard of service improved but the buffet looks meagre, unimaginative and unexciting. Nevertheless, overall this is a unique, well presented and welcoming hotel to be highly recommended.
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Date of stay: June 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Room Tip: The cheaper rooms at the back offer more quiet than those at the front with the view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nieves Tiessen, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded Jun 23, 2022
Dear Mr. Maidehead, On behalf of our entire team, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations. We were glad to hear that, overall, you enjoyed your stay with us. At the same time, we would like to apologize for not fully meeting your expectations in our breakfast service. We are really sorry for the inconveniences caused. We have already shared your comments with our teams to ensure that improvements will be made. It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Plaza Mayor Madrid and regain your trust during your next visit. Warm regards, The Team at Pestana Plaza Mayor Madrid
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The Wanderer wrote a review Oct 2021
Athens, Greece598 contributions88 helpful votes
+1
4.0 of 5 bubbles
The location, the design, the spa, the service were all just amazing. Staying in such a landmark location is hard to go wrong, even by its breakfast that is less from what you expect from such a hotel: The restaurant is beautifully set in the inner yard. Food selection is adequate but nothing more than that. You have to prepare your own coffee from the known capsules brand. Sometimes there was a que but then the staff was happy to take over and prepare it for yourself. No eggs to order (though in some older pictures I could see some benedicts).
Overall it's worth paying the money to have a room facing plaza but not worth paying a lot of money to have any other room.
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Date of stay: October 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ricardo Lorenzo, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded Oct 24, 2021
Dear guest, On behalf of our entire team at Pestana Plaza Mayor Madrid, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Plaza Mayor Madrid. Best regards, The Team at Pestana Plaza Mayor Madrid
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LMQSD wrote a review Feb 2022
1 contribution1 helpful vote
5.0 of 5 bubbles
I stayed in a Superior Room which faced the court yard which was very clean and spacious. The room had everything you needed toiletries, hairdryer, robes, slipper, Nespresso machine was a nice touch and every day we were left a complimentary bottle of water. The hotel itself is so pretty and chilled. and there are plenty of common areas where you can sit if you don't want to be in your room. Breakfast was self service but plenty of variety from cooked foods, delicious juices, fruits, meats, croissants etc. There was a gorgeous pool/ spa area. I did not have any spa facilities but we did use the pool (which you had to book).We had it to ourselves which was lovely and chilled. The location of the hotel in the Plaza suited our stay. The area had lots of restaurants, bars & shops and was only a short walk from the Centre. I will definitely come back to stay.
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Date of stay: February 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nieves Tiessen, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded Feb 26, 2022
Dear Guest, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location and the Hotel itself. We take great pride in being able to offer a great experience to our Guests. We thank you for your stay, and we look forward to welcoming you again soon at Pestana Plaza Mayor Madrid. Kind regards, The Team at Pestana Plaza Mayor Madrid
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Laura C asked a question Jan 2024
drogheda, ireland26 contributions15 helpful votes
I'm not sure if pool is opened yet.Email the hotel for update.
Answer from Katherine p
Boston, Massachusetts160 contributions97 helpful votes
I'd get in touch with the hotel directly on their website. They are very responsive. I would imagine it will be at that time of the year (and such a great time to go!). There were children in the hotel, so I'm sure they would be welcome in the pool!
dan asked a question Jan 2022
Coxsackie, New York11 contributions
How well is the hotel sound-proofed from the crowds in the Plaza Mayor?
Answer from The Wanderer
Athens, Greece598 contributions88 helpful votes
Fully sound proof. This should not worry you at all.
Madrid, Spain
Dear Guest, You can write us an email with your request specifiying how many people will join us. kind regards, Deyvid
Jamie T asked a question Oct 2019
2 contributions
about how much do spa services cost?
Answer from _sue_de_fraine
Hockliffe, United Kingdom25 contributions5 helpful votes
You can use steam room, pools and gym free of charge. Massage, reflexology and other treatments are chargeable. Sorry but cannot remember exactly what my reflexology was, think about €68, worth every €
OakoverSt wrote a tip May 26
Fremantle30 contributions25 helpful votes
5.0 of 5 bubbles
"Breakfast can get crowded at peak times. "
Read full review
Footprints815653 wrote a tip May 25
6 contributions
5.0 of 5 bubbles
"Breakfast can get a little busy but this isn't really a problem :) "
Read full review
PJH244 wrote a tip May 1
Woking, United Kingdom80 contributions35 helpful votes
5.0 of 5 bubbles
"Square can be noisy. Busy tourist area"
Read full review
Marilyn O wrote a tip Apr 2024
2 contributions
5.0 of 5 bubbles
"Had a small courtyard rm but it was perfect for one person."
Read full review
Sam A wrote a tip Apr 2024
Cheshire, United Kingdom4 contributions11 helpful votes
4.0 of 5 bubbles
"Go for a superior room"
Read full review
Not the right property for you?
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PRICE RANGE
$261 - $441 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMadridSol / Centro / Austrias
NUMBER OF ROOMS
90
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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PESTANA PLAZA MAYOR MADRID - Updated 2024

Frequently Asked Questions about Pestana Plaza Mayor Madrid
Which popular attractions are close to Pestana Plaza Mayor Madrid?
Nearby attractions include Plaza Mayor (0.06 miles), The PubCrawl Company (0.2 miles), and Five Mon-keys Escape Game (0.09 miles).
What are some of the property amenities at Pestana Plaza Mayor Madrid?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Pestana Plaza Mayor Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pestana Plaza Mayor Madrid?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pestana Plaza Mayor Madrid?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Pestana Plaza Mayor Madrid?
Conveniently located restaurants include Ástor, Steakburger Arenal, and Oven Mozzarella.
Are there opportunities to exercise at Pestana Plaza Mayor Madrid?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Pestana Plaza Mayor Madrid located near the city center?
Yes, it is 0.3 miles away from the center of Madrid.
Are any cleaning services offered at Pestana Plaza Mayor Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Does Pestana Plaza Mayor Madrid offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pestana Plaza Mayor Madrid?
The staff speaks multiple languages, including English and Spanish.
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