First time visiting Alton Towers, really loved it here, loved the variety of different rides and themed areas. Loved Smiler, Oblivion, Thirteen, Galactica. But one major criticism is Alton Towers you absolutely have to fix the Skyride to make it easier to get around the park, it's incredibly frustrating and knackering having to walk 30 plus minutes partly up hill to get from Galactica area to Smiler. Please fix the Skyride asap.

I would recommend this to people who enjoy rides and walking! Its a massive theme park with tons of different activities to do! However, i do believe it would be better if they had more benches around the rides as many people do not like certain rides and wait for other members of their group but there are only few benches dotted around. Overall enjoyed the day out !

I booked this trip at the start of the year for 4 of us, my husband and I and my teenage daughter and her friend. After reading the reviews I went with very low expectations. In the end we had a great time. Day 1. Oblivion, Nemesis sub tera, galactica, curse of alton mannor, blade, runaway mine trin, Congo River rapids, wicker man. Longest wait 90 mins for wickerman. It had been closed all day but opened at the end. No fast passes needed. Arrived at 11 left at 7. Day 2 13, Gangsta Granny, Smiler, octonaughts, pinball whizzer, Rita. Arrived early 10 min wait for 13 then straight over to Rita, waited 20 mins and when we got to the front it closed. Waited another 15 to see if it would be fixed quickly but then told it wouldn't be. Waited 50 mins for pinball whizzer, again got to the front and it broke down. This time with people on it. Looks like there's a fail safe that the cars return to upright position as everyone who was stuck looked safe. We were then due to go on the smiler with the 1pm fast pass and after seeing people stuck on the pinball whizzer and Rita also broken I was terrified! We waited 20 mins with fast pass definitely worth the cost and wait and we survived and didn't get trapped. Unfortunately the camera wasn't working properly and my dragster and husband didn't get a photo. Rita opened at the end of the day, stayed 75 min wait but was well over 2 hours. Arrived at 9.30 left at 5. The photopass worked well I would recommend that. Took a packed lunch and only bought juice and Crisps from vending vaccines. Overall much better than I expected, managed to do all the rollercoasters and it stayed dry our whole time. I think it would be good to give people that are near the front when it breaks down a fast pass to return as it was happening a lot. Luckily we only experienced it twice but you could see on the app them closing often. Also fix that smiler camera! Gutted at not having that photo! Or warn people the back seats don't have photos.

It’s a bit of a mixed bag this one as the park itself has massive potential, but it’s really badly sign posted which was a real bug bear for us. Surely navigating a place like this should be easy, clear and fool proof but it was far from that! When you can’t clearly find the monorail there’s an issue! I think when you’ve experienced the delights of Disney and how efficiently those parks are ran, it’s difficult to compare, but whilst they got a lot of things right there is room here for much improvement. Theming could definitely be better, more immersive, more theme park style music. Better transportation around the park, maybe a train/buggy system as the place is huge! Shame the sky ride was off and the tower itself closed. Surely that’s such a missed opportunity for the park with all that history. Such a beautiful building too. And as for the accommodation, the woodland lodges were ok, the star pods looked quirky and the Alton towers hotel itself was nice but the food options are generally expensive and poor quality. For a family of four or more I imagine it gets very expensive. We were just a couple and still spent over £300 for park access including an overnight stay. It’s probably not somewhere I’d return but once was nice and we made the best of it.

We stayed at the enchanted village for our daughter’s 7th birthday. We had the best time. We also got to check out the CBeebies hotel. Can’t thank Terri enough. She made our little girl’s trip. She treated her like royalty. She is an asset to the resort. We will definitely be returning.

We had booked two nights in the enchanted village resort, so we could spread our activities over three days. We headed straight for the rides, via the monorail. The Cbeebies land is suitably close to the entrance. The kids particularly liked the Octonaut roller coaster ride, which has been suitably designed for the little ones; just the right amount of scary speed. We enjoyed the different shows including Furchester show live, Hey duggee, teletubbies, Bing etc. The adventure playground also a hit with the different costumed characters coming around and the kids taking pictures with them. All good fun over the three days. We went on suitable family rides too. The app helped advise distance and queue times for rides suitable for our most little one. Sometimes, it would help if height restriction is clearly stated at the entrances; sometimes too many words before the main info, or height info too subtle, especially considering all the excitement. On the second day we visited the water park. All good fun for the whole family, for all ages. Things are done well but some glitches, like concerns with our resort room, which thankfully we were upgraded to the Alton towers Hotel, and offered kids entertainment in the Cbeebies land Hotel, which was a lot of interactive fun, especially the swashbuckle. Also, on our third day, the monorail stopped working, but there were no frequent updates as to restart of operation, even from the staff, who did not know. It was a bit of walk (like 15 minutes) from the entrance allocated to accommodation guests. Thankfully, there were interesting items along the way. We had a good time overall, but thoughts in the balance about the hotel room conditions and facilities.

I visited Alton Towers this week along with my husband and 2 children aged 4 & 8. We stayed in The Enchanted Village arriving Thursday morning and leaving Sunday. On Thursday and Friday we had passes to the park and on Saturday entry to Splash Landings Waterpark. Alton Towers is as expected, vast, busy yet beautiful. Rides were great, not that we got on many as despite being “quieter”, there was still up to a 3 hour wait for bigger rides and even an hour for the smaller ride in CBeebies Land! And although somewhat expected, it does ruin your visit a little as it’s hard to get a lot in. It was also very hot so queuing in this heat with little or no shade was testing and if not dangerous for the littler ones. Food and drinks were also expensive but not bad quality, just not a huge selection other than your typical Fast Food options. We stayed at The Enchanted Village which is beautiful and almost makes you feel like you’re in Hobbit Land! Lodges had everything you needed however my only bug bear was that there was no ventilation as there were no windows other than a teeny tiny 30cmx30cm one in the kids room which also opened out on to bush so even if it did let any air in you couldn’t leave it open for the risk of insects etc in the room. It was also a little dusty in places and had the few hairs in the bed but otherwise was clean. Each little area had its only play park in the centre which was a good extra for the kids. The best part to Enchanted Village was the on site Restaurant - The Crooked Spoon and in particular the Breakfast! Amazing quality food and would stay forever for this alone! The main evening menu was otherwise a little boring and with not much choice for the adults, the kids menu was pretty decent though. We also ate at The Secret Garden and The Rollercoaster Restaurant which was quirky and place to eat just for something different but again, not a huge menu and quite overpriced for what it was. The only thing I would say is that the waiting staff appeared chaotic at times in all restaurants, as though it was too busy for them despite it being a quieter time. In the main Splash Landings Hotel Entertainment area, we had to wait a minimum of 35 mins in a queue just to order a drink at the bar, in case queuing at all of the rides in the day wasn’t already enough! Lastly, the Monorail! You’re better of walking even with it being further away. It wasn’t working a number of times and on leaving the park we were again queuing for approx an hour just to board it, and queuing through a walkway/tunnel which again had no windows or ventilation and filled with hundreds of hot and stressed visitors wasnt the most pleasant! Overall would go again but would try to go at an even more quieter and less hot time in order to combat most of the above. It was like there wasn’t enough staff to help and assist the number of visitors but considering it was meant to be quiet, I dread to see what it’s like when it’s busy!

Alton towers team are fantastic, they are always there to lend a hand. Great with the kids making sure they are all safe. Everyone is so professional and welcoming. Don't have a bad thing to say about the place other than the weather. Truly grateful for the CBBs team for making the children's experience one to remember. The domestic team have their hands full with all the visitors but manage to keep the place spotless and welcoming to all guest. 100% 5stars from me. I LOVE everything about Alton Towers!! Thank you to all that work there you keep the place going!! :)

We went to CBeebees Land and the children both loved the theme park - for my two year he loved Postman Pat, the bugsies cars and the playground Hey Duggie. For my 8 year old she loved Peter Rabbit ride, the Tree Top and the mini Octonauts Rollercoaster. Unfortunately CBeebees Land hotel was awful 😞 and really put a downer on our four night trip

Went before English schools broke up. Had no issues with ques, wonderful 3 days. You could do this park in 1&1/2 days, and the waterpark for second 1/2 of second day. Waterpark is quite expensive but you can spend all day there, a wee cafe inside it so you can keep swimming kit on, grab a seat and a bite to eat, we brought in a picnic. Lots of flumes too, 3 that go to outdoor pool, 3 for indoor oool, endless activities for the kids as well as seating benches so us parents can grab a coffee and sit and watch. Only one small part of pool is 1.4m so it’s really safe for any kids over 1.2m to go have fun. Can imagine it’s not as pleasant at height of holidays. One thing I would say is bring packed lunches, the food is very expensive and all high calories fatty stuff, hot dogs burgers nachos waffles & donuts. Not to my liking. Nothing for people who can’t eat high fat food. All in all was a wonderful 3 days.