Frontier Communications Reviews

This is honestly not enough room for me to write my complaint. We have been having issues with our internet slowing down or just disconnecting. When I contacted Frontier, I was told that it was our router. Set up an appointment for a technician to come out and fix- never show up. So we told them just to send it to us and we can try to install it ourselves. They sent us the router but it was not compatible with our internet. I asked them why they sent us a router that wasn't compatible (lie #1). They had no answer. They told me it was our band with NOT our router. So we schedule ANOTHER appointment to have a new router set up, and the agent said that we would receive a text message with the UPS tracking information for our router and we will get a call from the technician when they were on their way.

Frontier phone and Internet service is good until you need to get some kind of assistance with a service issue. Contact with them is nearly impossible. The app is useless as well as Frontier.com. I've spent a great part of my day with a "chat" and the issue still isn't resolved.

So when we enrolled with Frontier as a home internet service provider salesman promise lock/lifetime monthly of $49.99. In recent months it went up to $54.99, called customer service to complain, they told us Frontier don’t make lifetime promises, anyhow they offer a lower rate for $39.99 and if enrolled on autopay it would be $29.99 for the same speed, I asked for how long before goes up, she say she doesn’t know??

Frontier Communications Review. I have been a customer of Frontier Communications for five years, consistently paying my bills early and never missing a payment. Despite my long-standing reliability as a customer, I recently encountered significant issues with their service and policies that have prompted this review.

Unfortunately where I live we have no options for internet service besides Frontier! I believe they take advantage of that when dealing with their customers. We lost internet yesterday morning. Upon calling in I was told it was a line connectivity issue. They stated that if it was in the home we would be charged for a service call if it was outside of the home and their faulty equipment it was on them. Ok great but my issue is they gave us a 15 day wait for a technician to come! 15 freaking days at the end of the school year when my kids online home school! 2 weeks is completely unacceptable for a company who prides themselves on customer service. 15 days of no service yet we don't pay our bill we are shut off. Absolutely insane customer service. If you don't like always losing service and always getting the run around turn around now and don't get Frontier!

I Would have rated zero but there is no zero. They sucks. I called the customer care. I was switched between four agents without knowing and everyone was new to the issue and had explain my issue again and again.

My wife and I had Frontier for 6 years. They weren’t the best or worst …. When we went to move we were going to a another company with better service and pricing frontier promised us 39 dollars a month however they never honored the agreement and kept charging us the 79 dollars we were originally paying …When we called to see about resolving the situation they only would take 15 dollars off … Definitely would not recommend. The quality of service isn’t worth the price they charge …Customer service wait times aren’t great … but the fact they have such little integrity was the final straw for me.

As far as the internet goes it's been great for streaming and with a FiOS I haven't had down lines which is awesome. Now on to customer service. My routers have had their second software update. the first time that a software update happened the extenders would not connect and I had to spend an extensive amount of time with tech support doing the same thing over and over before we finally got them connected. I asked them for new extenders, my gut I felt it was an issue with them, they said, "Nope. We got them to work, they're fine." Fast forward to today another software update. I've been on the phone for over 2 hours between tech chat and live tech support and customer service which I had to throw a fit to get through to, they have now decided I need new extenders. They want to drop ship them to me which could take up to a week.

I called for service after a lightning strike nearby took out our router. The appointment I got is 3 weeks away! They said if an opening comes up sooner, we will be placed in that spot. 3 weeks for a service call is just not acceptable, but they say that is the best they can do. What can anyone do to make this any better? I called customer service, but no help there either. Anyone with suggestions?

Account Number: **. They suck .. I am their customer but sadly they keep increasing monthly bill without any new services added.. I paid 49 then 59 then 79 … This month I was suppose to go back to old payment of 34$ as per my complaint on May 2 but again they charged 79$. Ridiculous billing and tech people in this company.