Forgot password to my BlackBerry Z10, how can I recover it? - BlackBerry Forums at CrackBerry.com
  1. CrackBerry Question's Avatar
    hi, i changed my password on my phone because someone was going through my phone and now i cant remember what it is , is there anyway i can find a way to recieve my password?
    05-05-15 05:53 AM
  2. jaydee5799's Avatar
    nope. after 10 tries your phone will wipe itself.
  3. jaydee5799's Avatar
    nope. after 10 tries your phone will wipe itself.
    05-05-15 07:09 AM
  4. MobileMadness002's Avatar
    Fun times.
    Umaima_B_Dia and rawkerboi 07 like this.
    05-05-15 07:10 AM
  5. Umaima_B_Dia's Avatar
    05-06-15 12:28 AM
  6. csteinacher's Avatar
    So what happens after the wipe. Does an OS update just appear or do you have to go through link?

    Posted via CB10
    05-06-15 08:19 PM
  7. scrannel's Avatar
    Wipe will not remove your current OS. Just about everything else. Like a new phone. And yes, you can use it... unless it's somehow stolen and the IMEI has been reported to the carrier.
    Batibreaker likes this.
    05-06-15 08:54 PM
  8. gkl's Avatar
    Or restore from a backup that has a password that you remember.

    Z10STL100-4/10.3.1.2726
    05-07-15 12:19 AM
  9. scrannel's Avatar
    Or restore from a backup that has a password that you remember.

    Z10STL100-4/10.3.1.2726
    Won't it still ask for the current password?
    05-07-15 08:10 AM
  10. scorpio1984's Avatar
    That's one thing I hate about the phones. Yeah if the phone is stolen this is a great feature somewhat cuz yes they can't get my information but they still have a new phone once its wiped. It shouldn't wipe it should just lock where they can't even try anymore. They need to make it so maybe there's a phone number where they will send a recovery code to or something cuz even if it's stolen it's not like they have access to the phone where the recovery code is been sent.

    Posted via CB10
    05-07-15 09:40 AM
  11. Richard Buckley's Avatar
    That's one thing I hate about the phones. Yeah if the phone is stolen this is a great feature somewhat cuz yes they can't get my information but they still have a new phone once its wiped. It shouldn't wipe it should just lock where they can't even try anymore. They need to make it so maybe there's a phone number where they will send a recovery code to or something cuz even if it's stolen it's not like they have access to the phone where the recovery code is been sent.

    Posted via CB10
    It is my understanding that this changes in 10.3.2, which will I will welcome, but I'm sure will cause no end of grief for those who forget passwords.

    Z10STL100-3/10.3.1.2708 SR 10.3.1.1865
    05-07-15 10:57 AM
  12. jas1978's Avatar
    It is my understanding that this changes in 10.3.2, which will I will welcome, but I'm sure will cause no end of grief for those who forget passwords.

    Z10STL100-3/10.3.1.2708 SR 10.3.1.1865
    In 10.3.2 your phone will be tied to your BlackBerry ID. The way I understand it: If someone reloads the OS they still have to enter the ID and password before it completes the installation. And if you forget your BlackBerry ID password, then you are really screwed. It's a good thing because it makes your phone useless if it's stolen, but it's bad if you can't remember your password. Maybe once 10.3.2 comes out officially BlackBerry will come out with another way to get your password.

    Posted via CB10
    05-07-15 12:11 PM
  13. MobileMadness002's Avatar
    It is my understanding that this changes in 10.3.2, which will I will welcome, but I'm sure will cause no end of grief for those who forget passwords.

    Z10STL100-3/10.3.1.2708 SR 10.3.1.1865
    Device password is different than BBID password. Won't really cause grief as long as people remember their passwords.
    05-07-15 01:13 PM
  14. gkl's Avatar
    Won't it still ask for the current password?
    I haven't tested to be honest. But, if it truly does wipe, then the current password shouldn't be in the previous backup, so it would work in theory.

    Either way, it can't hurt to try.

    Z10STL100-4/10.3.1.2726
    05-07-15 01:25 PM
  15. Richard Buckley's Avatar
    Device password is different than BBID password. Won't really cause grief as long as people remember their passwords.
    It could be different, doesn't have to be.

    But I've seen posts from people who have forgotten their BBID password and the answers to the recovery questions. There is also the setup email, but not everyone keeps that either.

    I like that BlackBerry is upping the security of the device, but some people are going to get caught.

    Z10STL100-3/10.3.1.2708 SR 10.3.1.1865
    05-07-15 04:10 PM
  16. MobileMadness002's Avatar
    It could be different, doesn't have to be.

    But I've seen posts from people who have forgotten their BBID password and the answers to the recovery questions. There is also the setup email, but not everyone keeps that either.

    I like that BlackBerry is upping the security of the device, but some people are going to get caught.

    Z10STL100-3/10.3.1.2708 SR 10.3.1.1865
    Agreed, BlackBerry can not fix stupid.
    ppeters914 likes this.
    05-07-15 04:45 PM
  17. 85_305's Avatar
    Why has nobody mentioned this? Login to blackberry protect and reset the device password.
    05-08-15 01:18 PM
  18. MobileMadness002's Avatar
    Why has nobody mentioned this? Login to blackberry protect and reset the device password.
    Because if he knew the current password he would not need to change it.
    Attached Thumbnails Forgot password to my BlackBerry Z10, how can I recover it?-bbprotect.jpg  
    05-08-15 08:13 PM
  19. scrannel's Avatar
    Why has nobody mentioned this? Login to blackberry protect and reset the device password.
    Unless you know it, you can't change it. And, it will only allow a new one if you wipe the phone. Same as being on the phone.
    05-09-15 10:48 AM
  20. 85_305's Avatar
    Interesting. I rescind my statement then. I thought you could override the password with Protect. Well that's awfully ridiculous. Ouch.

    Posted via CB10
    05-10-15 11:15 AM
  21. scrannel's Avatar
    Interesting. I rescind my statement then. I thought you could override the password with Protect. Well that's awfully ridiculous. Ouch.

    Posted via CB10
    Hey... maybe something's changed with 10.3?
    05-10-15 10:09 PM
  22. Richard Buckley's Avatar
    Interesting. I rescind my statement then. I thought you could override the password with Protect. Well that's awfully ridiculous. Ouch.

    Posted via CB10
    The problem with making password recovery systems too easy and convenient is that they can become an easy way to bypass the security of the system. Read what happened to Matt Honan when some people decided to take over his three letter Twitter handle. The damage done to his data was significant.

    One of the main reasons I use BlackBerry is that they don't compromise security for convenience.

    http://www.wired.com/2012/08/apple-a...honan-hacking/

    Z10STL100-3/10.3.1.2708 SR 10.3.1.1865
    05-11-15 08:54 AM
  23. 85_305's Avatar
    The problem with making password recovery systems too easy and convenient is that they can become an easy way to bypass the security of the system. Read what happened to Matt Honan when some people decided to take over his three letter Twitter handle. The damage done to his data was significant.

    One of the main reasons I use BlackBerry is that they don't compromise security for convenience.

    How Apple and Amazon Security Flaws Led to My Epic Hacking | WIRED

    Z10STL100-3/10.3.1.2708 SR 10.3.1.1865
    I think the Apple security snafu's (what are we up to now, ~4 instances?) stick out much more than Matt's twitter ordeal, lol.

    I understand what you are saying, but also feel that your BB ID should be extremely secret and separate from an entity you'd use on the device itself (ie the passwords).
    05-11-15 09:08 AM
  24. Richard Buckley's Avatar
    I think the Apple security snafu's (what are we up to now, ~4 instances?) stick out much more than Matt's twitter ordeal, lol.

    I understand what you are saying, but also feel that your BB ID should be extremely secret and separate from an entity you'd use on the device itself (ie the passwords).
    But you have to use your BBID on the device if you are going to use BlackBerry World or BBM. Your BBID is also the way your BBM contacts systems know you. And all of BlackBerry's web services. It is not something you can keep in a safe deposit box until you need it, so it has to be secure in use.

    Z10STL100-3/10.3.1.2708 SR 10.3.1.1865
    05-11-15 11:11 AM
  25. 85_305's Avatar
    What I'm trying to say is BB Protect should override the phone itself, much like a BES console or exchange console etc.
    05-11-15 11:57 AM

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