Firstsource Solutions Launches AI Platform - FirstSenseAI
Leveraging ‘human-centric AI’ to help companies transform
customer experience and operations
Smart Tech
Human Touch
Stronger revenue, faster return, more efficient ops – that’s what happens when smart tech meets the right talent. Best of all, your teams and your customers get the experience they deserve, seamlessly, reliably.
Firstsource is a digital-forward, people-first business process solutions company. We help businesses do more by bringing together the perfect mix of latest technologies, human capabilities and industry expertise. Trusted by global brands, niche players and start-ups to fuel their digital transformation, we bring great customer experiences to life.
Explore our solutions
AI and ML
Collections
Consulting
Customer Experience
Digital Platforms and Technologies
IT Services and Solutions
Trust and Safety
Fraud and Financial Crime
Perspectives
Point of View
How AI can Steer a Stronger Future for Auto Finance
Isn’t it amazing how quickly Artificial Intelligence (AI) has gone from the stuff of science fiction to part of our everyday lives?
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Analyst Report
Everest Peak Matrix – Banking Operations Services
Providers are differentiating themselves by offering as-a-service models and focusing on digital transformation
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Point of View
The New CX Realism: Transforming Customer Service in the real world
When CX initiatives fail, it’s usually because the visions don’t come with an action plan that tackles the real-world obstacles to change
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Analyst Report
Everest Peak Matrix – Healthcare Payer Operations
The healthcare industry is characterized by rapid changes and constant evolution, making it crucial for organizations…
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Research Report
The 5 elephants of business transformation
We surveyed 120 executives who’ve led and designed business transformation initiatives at large companies
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Podcast
Building customer delight using AI
Our CDO talks about how the organization is leveraging AI’s role in creating delightful customer journeys
Read MoreOver 150 global businesses trust us to build
digital experiences that drive results
Case studies
- Business Transformation, Digital Transformation, Intelligent Automation, RPA, AI, ML
- BFSI, Private Equity
- Customer Experience, Intelligent Automation, RPA, AI, ML
- CMT
- Customer Experience, Intelligent Automation, RPA, AI, ML
- BFSI
Awards
CSA & ESG Score
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Reflecting our commitment to sustainability principles in 2023, we have received a rating of 62 (CSA & ESG score) out of 100 in our very first global submission.
Sustainability Yearbook Member
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Included in the top 15% across all industries.
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Recognised for our Global Sustainability efforts in 2023, across 9,400 companies that participated in the S&P Global Corporate Sustainability Assessment.
Ecovadis
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Awarded Bronze badge by Ecovadis for our sustainability efforts in 2023
Join Firstsource
Bring your big ideas and dreams. We ensure that the work is engaging, our culture is empowering and the learning opportunities are enriching.
- Take Risks
- Drive Excellence
- Stay Agile
- Put Customers First
- Build Credibility
- Be Humane
Talk to us
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