The Best Ways to Resolve an Issue with Amazon

Amazon customer service options, explained

Co-authored by Sophia Latorre Reviewed by Luigi Oppido

Last Updated: March 24, 2023 Fact Checked

Have a problem with Amazon and can’t figure out how to talk to an actual person? Trust us, we’ve been there and know exactly how frustrating it can be. That’s why we’ve created a comprehensive guide to contacting Amazon. Although they don’t have an email address you can send requests or complaints to, we’ve rounded up the phone numbers, chat URL, support pages, and customer service options you can use to get your issue resolved ASAP.

Things You Should Know

Call Amazon at 1-888-280-4331 for 24/7 customer service.
Try Amazon’s chat feature to solve your problem.
Use Amazon’s customer support page to find answers to common questions, tutorials, and troubleshooting tips.

Method 1

Method 1 of 3:

Phone Numbers, Chats, Social Media, and Help Library

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1
Call 1-888-280-4331 for 24/7 customer service. Trust us when we tell you that this number was hard to find, so we don’t blame you if you weren’t able to locate it! Dial this number at any time to call Amazon and speak to a customer service representative and get your issue resolved.^{[1]
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- If you’re outside the U.S, call 1-206-266-0927.
- Amazon also has a few phone numbers specific to various departments and categories, including:
  - Audible: 1-888-283-5051
  - Accessibility: 1-888-283-1678
  - Payments: 1-866-216-1075
  - Pharmacy: 1-855-745-5725.
Request a call from a customer service agent. This link will take you to the landing page for the call feature. Select “Request call now” and enter your phone number, or dial the customer service number, if one is displayed.^{[2]
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Use Amazon’s chat feature. Click the link to automatically open a chat with an Amazon customer service representative (or perhaps a bot—it’s hard to say). Type in your question or problem and work with the agent to get your issue resolved. If you find the chat unhelpful, type in a request for a call or ask for the customer service phone number.^{[3]
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- If you can't get to the chat feature from this link, use the customer support page. Click the category and item that pertain to your issue, then select “I need more help,” which will direct you to a page with an option to start a chat.
Contact Amazon on Twitter. If you don’t mind making your request public, tweet @AmazonHelp with your problem or request. Just don’t share any personal or account information online!
5
Search the help library for answers to common questions. Go to the customer support page linked above, and scroll down until you see “Search our help library.” Use the search function to type in the question or problem you’re having. Or, select an option from the “All help topics” menu, which includes:
- Where’s my stuff
- Shipping and Delivery
- Returns and Refunds
- Managing Your Account
- Security & Privacy
- Payment, Pricing and Promotions
- Devices & Digital Solutions
- Amazon Business Accounts
- Large Items and Heavy-Bulky Services
- Other topics & Help Sites

Method 2

Method 2 of 3:

Customer Support Page

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Navigate to Amazon’s customer support page . This is the official customer support page for Amazon. Click on this link, and, if you aren't already logged in, type in your email and password to log into your account and gain access to the page.^{[4]
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- If you don’t have access to your account, reset your password.
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Choose what you need help with from the options presented. Select a category, then select the item from that category that relates to your question or problem. Then, the page will explain how to complete the task, resolve the issue, file a report, and more. These are the choices:^{[5]
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- A delivery, order or return: Your recent orders will be displayed. Choose the item you need help with or use the search box at the top of the page to search your ordered items and find the one you have a question about or problem with.
- Login, address, security & privacy: Login and security, Addresses, Suspicious phone call, email or SMS received, Data Privacy Queries
- eBooks, Prime Videos or Music: Kindle eBooks/Digital Content/Comics, Prime Video, Freevee, Amazon Music, Luna, Appstore for Android, Alexa Voice Services, Prime Gaming/Twitch Purchases, Amazon Games, Softwater/Video Games (Digital Downloads), Amazon Photos, Amazon Kids+, Audible
- Prime: Manage or cancel Prime membership, Set Prime renewal reminder, Prime Video, Amazon Fresh and Whole Foods, Update Payment Information, Share Prime benefits, or Amazon Music
- Memberships, subscriptions or communications: Manage Memberships & subscriptions, Check messages from Amazon and sellers, Manage Rentals, Other Amazon account settings, Manage Subscribe & Save, Manage email and mail communications, Manage Amazon Household
- Accessibility: Digital Services and Device Support or Something else like orders, accounts, payments, memberships, and more
- Payment, charges or gift cards: Unknown or incorrect charges, Payment declined, Update payment methods, Shop with Points, Problem with a Gift Card, Amazon Credit Cards
- Kindle, Fire, Alexa or other Amazon devices: Fire Tablet, Echo & Alexa enabled Amazon devices, Kind E-reader, Fire TV Devices, Other Devices
- Something else: Gifts & registries, Amazon Home Services (AHS), Amazon physical stores, Amazon Pharmacy, Tax exemption information, App suggestions, I need more help
  - If you select “I need more help,” you’ll be redirected to a chat feature.
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Go back to the main menu or select “I need more help” if you haven’t resolved the problem. If you click through the options and don’t get an answer to your question or a resolution to the issue, you can select “back” or “I need help with something else” to return to the main menu. Some pages also allow you to click “I need more help,” which will direct you to a page that will either give you a customer service phone number or let you request a call from Amazon. There will also be an option to start a chat.^{[6]
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- The phone number (if there is one) and chat feature may be specific to the category you selected.

Method 3

Method 3 of 3:

Resolving Disputes Effectively

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Explain your issue and how you would like it fixed as clearly as possible. To get good customer service, give the representative all of the details, including when the problem arose and exactly how it happened. Then, explain to them what you think would be a reasonable solution for the problem.^{[7]
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- For example, if you got the wrong product in your order, you could say, “On October 28th, I placed an order for a red bath towel. When I received my package today, I opened it immediately to see that I got a gray bathrobe instead. I’d like to return the bathrobe and get the towel that I ordered. Can you help me correct this?”
- Remember to remain calm and speak clearly. Let Amazon know exactly why you're contacting them and what you think the best solution is to the problem at hand.
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Keep all records, confirmation numbers, and shipping notes on hand. The more information you have, the easier it will be to resolve your dispute in an effective manner. Before starting a chat or call, round up all of your information on the sale and review it to make sure you have all of your facts straight.^{[8]
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- If you've needed to contact Amazon multiple times, get the name of the representative you’ve been talking to and the tracking number for your complaint. This can save you a lot of time when you need to contact them again.
3
Ask politely to speak to a manager if your representative can't help you. If you're getting nowhere with the current representative, kindly ask if you can talk to their manager. In general, if you're looking for store credit or a high-priced refund, it’s best to request to speak to a manager.^{[9]
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- You can try saying something like, "I'm sorry, but I think I need to talk to someone else who can more directly help me. Would you be able to transfer me to your manager?”
As you’re talking to a representative, keep in mind that they’re only a human and can only do so much with their power as an employee. Stay calm and collected, even if you’re frustrated, and let the representative know that you really believe that they can help you.

Talking to Customer Service

If you’re having trouble staying calm, try repeating some of these phrases to communicate politely and effectively with the expert.

"I know this isn't your fault, I just want to find a way to resolve this fairly."

"Thank you so much for your help so far, I know this wasn't your issue or mistake."

"I know this was just an accident, I'm just hoping to find a way we can make sure things end well."

"I really enjoy using Amazon, which is why I'm confident we can find a way to fix this issue."

Community Q&A

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Who do I contact to stop unwanted deliveries? I'm not an Amazon customer.

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This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.

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Call Amazon at 1-888-280-4331 to explain your situation and request that they stop making deliveries to your address.

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What is the phone number for Amazon Canada?

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Call 877-586-3230 if you live in Canada and wish to speak to an Amazon customer service representative.

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What's the best way to fix an Amazon fire stick that's not working?

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Navigate to Amazon’s customer support page, select "Kindle, Fire, Alexa or other Amazon devices" then click "Fire TV Devices" and "Device not working/damaged." Follow the instructions for troubleshooting your device.

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Tips

If you have a complaint about Amazon’s customer service, please direct it to Amazon, not wikiHow. We’re simply here to help you navigate Amazon’s customer service options.

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Patience is key with customer service at big companies like Amazon. Stay level-headed and take your time for the best results.

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After you interact with the chatbot or have a conversation with a human representative, you’ll have an opportunity to rate your experience and provide feedback or suggestions about how to make the customer service experience more helpful.

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