Patrick Spinler
i just got a notification of a delayed flight which would cause me to miss my connection. it was very confusing to attempt to reschedule the connection. the chat bot needs a confirmation code, which isn't obvious in my flight info, and was of no help rescheduling. when i finally got it rescheduled, i tried confirming my prepaid checked bag is still included, but could find no info. when i attempt to re-pay for a bag to be sure it errors.
Paul Gush
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Won't show boarding passes when you lose a data connection, so it's pretty fragile. When you're on board, streams stop all the time. Listening to music, you can pretty much just play one song at a time - it never jumps to the next one. When trying to play music, the little bars animate, whether music is playing or not, which is confusing.
41 people found this review helpful
Randall Sickler
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1/3 of the time the app works correctly, that is when you're buying a flight, with cash, not points. 1/3 of the time trying to check in and when you want to see the boarding pass, you get the spinning wheel of death waiting for it to load, no matter the data connection your using. The last 1/3 of the time it doesn't work at all, as if the app is being updated. American Airlines, learn how to utilize technology properly, then maybe I'll add an extra star.
28 people found this review helpful