189 LogMeIn Rescue by GoTo Reviews
Overall Review Sentiment for LogMeIn Rescue by GoTo
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GoTo is a set of tools which will support the remote work online meetings and webinars it also offers the GoTo connects and which will helps in the situation where people in certain situations can't go to office virtually will be most useful with this GoTo feature and it will gives us a breakthrough in situations we already faced in the past like covid 19 etc. Its a simple and essential tool to be recommended and used. Review collected by and hosted on G2.com.
As every product we have likes and dislikes yes, few points that should be highlighted where when functioning it might has occasional connectivity issues and complexity of understamd the product other than that it has high build quality but more complex structure Review collected by and hosted on G2.com.
LogMeIn enables me to better support customers with Professional Services projects. I have used LogMeIn with two different companies for a total of 7 years. Review collected by and hosted on G2.com.
LogMeIn is not as friendly on MacOS, but it can still work. From my experiences there are more hoops to go through with LogMeIn on MacOS than on Windows. Review collected by and hosted on G2.com.
LogMeIn Rescue provides best and fastest remote login services. It saves our both time and money . It helps in providing IT support to our customers without any glitch and errors. After moving to LogMeIn Rescue , we are able to increase our productivity by 35 % and reduce our response time to atleast 30% to complete our service tickets. It also provides best security from cyber threats and efficiency , provides cutting edge features and technology at reasonable cost. Review collected by and hosted on G2.com.
UI can be improved to make it more user friendly as well with simple control to work as well as train new employees to learn and work with ease . Review collected by and hosted on G2.com.
LogMeIn Rescue has made customer support much easier for our agents. It is much more efficient when everyone is looking at the same screen and you are not trying to direct clients to click a specific button and they are on a different screen than you think they are. We utilize LogMeIn all day long. Review collected by and hosted on G2.com.
It slows down the performance of the computer that you are logged into. Review collected by and hosted on G2.com.
It has been helpful in terms of helping clients and members of the team and been very excellent in problem solving Review collected by and hosted on G2.com.
Only one issue i had with logmein that if there are many users logged in at once we were not able to access it and this is the one and only issue I had Review collected by and hosted on G2.com.
The software seems to be highly effective for the remote teams as we often come across challenges with our systems/machines and LogMeIn creates a smooth passage through which the operations are not impacted which ultimately leads to minimum TAT for majority of the issues which requires troubleshooting.
The best part is that it works with all the browsers hence giving almost zero difficulties for the IT teams to operate it.
The support is not much required but seems to be quick and accessible. The implementation being smooth as well.
Though we didin't sign up for any integrations, but it seems to be effective as well. Review collected by and hosted on G2.com.
I believe that the pricing is more on the upper hand which is expected to be the reason that LogMeIn might not be able to tap the smaller businesses. Review collected by and hosted on G2.com.
Ease of access and set up the entire team and their stations are all connected and able to be accessed and monitored at all times Review collected by and hosted on G2.com.
Nothing to dislike this is a must have with the business world if you have a team who work remotely which is the new workforce style you want a program like this only problem is why they werent around so many programs ago... Review collected by and hosted on G2.com.
There is link and code to share with user. When the admin credentials used the screen is not visible to user. Easily able to install application in the user. Securely setup with several steps foer permission from user side. Globally accepted app for professionals in service desk, technical support. The unmute, chat option are great to connect with users. Overall, I love working with the logmein. Review collected by and hosted on G2.com.
There is no dislike things while using this app. Review collected by and hosted on G2.com.
It is very useful for both customers and vendors. Screenshots multiple sessions and super fast access. Review collected by and hosted on G2.com.
As such there's nothing to dislike but it takes a lot of time to get the code and sometimes the session get disconnected. Review collected by and hosted on G2.com.
Un attented access and unlimited devices management Review collected by and hosted on G2.com.
There is no specific setup for the user authentication for unattended devices Review collected by and hosted on G2.com.
Remote sessions to make it easier for techncian to assit user Review collected by and hosted on G2.com.
not being able to control every aspect of the user computer without elevating Review collected by and hosted on G2.com.
This is a very useful platform for me as an IT professional to provide the remote support for my end users, very seamless indeed. Review collected by and hosted on G2.com.
Would be great if we can integrate ysibg sso for secure access, without having to remember a separate login. Review collected by and hosted on G2.com.
dependable and ever present - remote log in never looked so easy - and ever improving and receptive to suggestions Review collected by and hosted on G2.com.
some times the desktop widget is a bit figitty and there is nothing more concerning than a fidgetty widget Review collected by and hosted on G2.com.
I think the biggest benefit to using Rescue is how simple it was for my company to adapt to using it. It provided an immense help to our staff, and in turn made for a positive customer experience in the end. The ability to connect remotely to our customers when they need help made this without a doubt our main go-to tool.
Plus, it goes without saying it was very user-friendly as well. Review collected by and hosted on G2.com.
The only main issue we had with it, and it caused us to address our hardware as a staff was the compatibility issue. A lot of employees used android, and some used IOS. I felt, and a lot of staff felt they got a different experience depending on which one they used. Review collected by and hosted on G2.com.
remotely controlling a computer from a different location using an Internet connection. LogMeIn Pro provides easy remote computer access to our desktop and all its apps, files, and information - as if we are sitting in front of it. Review collected by and hosted on G2.com.
Nothing much as much as of now because i felt it satisfactory Review collected by and hosted on G2.com.
Rescue facilitates quick and secure access to superior support with one-click links to real-time assistance on your website or mobile app. Rescue is fast: No delays or wasted time to initiate a support session. You can get someone to login right away and get answers to what is wrong or not working. Review collected by and hosted on G2.com.
I don't have much that I dislike other than the price per se. I do know that they offer a free trial and that way you get to see what it is about and how it many be able to help you. Review collected by and hosted on G2.com.
I Love the ease of use and the relability of LogMeIn. Its aslo very easy for the Customer to Use and follow the steps Review collected by and hosted on G2.com.
The length it takes to connect to the user. Review collected by and hosted on G2.com.
I used logme in for 2 years and very best application for Remote support Review collected by and hosted on G2.com.
No such dislike about the application as there is no delay Review collected by and hosted on G2.com.
The best thing about LogMeIn Rescue by GoTo is that it provides remote support, which can help other users to take system controls and troubleshoot the issue. Review collected by and hosted on G2.com.
Sometime network issues may occur due to which remote sessions cannot be established successfully, which I think is a major issue. Review collected by and hosted on G2.com.
Unattend remote connection to me is by far the most useful feature to me. I configure it on my "problem children" that way I do not require them to be at the desktop when I work on their devices. Review collected by and hosted on G2.com.
The only think that I have had issues with. and this is very rare these days is when their graphics were not clear on my side, but since the pandemic and everyone seems to be on a faster (fiber)connection these days, I do not have that problem anymore. Review collected by and hosted on G2.com.
On logmein we can easily share files, use the script that's already available to save time. I personally like logmein it's easy for user's to access as well. Review collected by and hosted on G2.com.
Nothing much I can say because I like using logmein Review collected by and hosted on G2.com.
I find that this software is very intuitive both for support reps and users. We use it mainly to support our end users and find that in terms of functionality, it checks everything we need. One of their latest features the "calling card" was a really great idea as it allowed users to request support. Those who aren't interested in that feature can just not disable it.
In addition to that, there are collaboration tools between support reps to help each other when working with a user. I've used this plenty of times when I was scratching my head on an issue and had to have a second pair of eyes look at it. Sometimes it was a quick fix and thankfully LogMeIn Rescue makes it even easier. Review collected by and hosted on G2.com.
I don't really have too many issues with LogMeIn Rescue. The quality and features are there and are functional. As I mentioned in the best about Rescue, it satisfies all our requirements. Review collected by and hosted on G2.com.