I forgot the login password of my HUAWEI Mobile WiFi/HUAWEI CPE
Applicable products：
HUAWEI 4G Router 2，HUAWEI 5G CPE Pro 2，HUAWEI 4G Router B311B，HUAWEI 4G CPE Pro 2，HUAWEI 4G CPE 5s，HUAWEI 4G Router B315B，HUAWEI 4G Router B315，HUAWEI 4G Router 2 Pro，HUAWEI 5G CPE Pro，HUAWEI 5G CPE Win
Applicable products：
| I forgot the login password of my HUAWEI Mobile WiFi/HUAWEI CPE |
Restore your HUAWEI Mobile WiFi/HUAWEI CPE to its factory settings, reconfigure the password, and try again
After the factory settings are restored, all existing settings of HUAWEI Mobile WiFi/HUAWEI CPE will be lost, and the Wi-Fi name and password will be restored to their initial values.
For details about how to restore the device to its factory settings, see Restore HUAWEI Mobile Wi-Fi to its factory settings and Restore HUAWEI CPE to its factory settings.
If the issue persists or you encounter any difficulties, please contact the Huawei customer service hotline for assistance. We will do our best to address your needs.
Thanks for your feedback.