Royal Berkshire Hospital - Ratings and reviews
Reviews
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Review titled Outstanding standard of care
Rated 5 stars out of 5
by Isaac - Posted on 12 April 2024
Came in, very anxious and fatigued, for an urgent appointment after a 111 call. Staff could not have been more patient and warm towards me, and the department was immaculate. Procedure itself was efficient and as comfortable as possible. Was made to feel at ease, all my questions were answered and came away feeling well looked after - and noticed. We really don't deserve these amazing people :)
Visited Ear, Nose & Throat on April 2024
Royal Berkshire Hospital has not yet replied.
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Review titled Bed status it all went wrong
Rated 3 stars out of 5
by Anonymous - Posted on 01 April 2024
Day nurses were amazing but 75 year old man with ? Stroke in a chair for 11.5 hrs so far and can’t infirm when a bed will be available
Visited Accident and emergency services on April 2024
Royal Berkshire Hospital has not yet replied.
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Review titled Outstanding staff .
Rated 5 stars out of 5
by Mary howarth - Posted on 07 April 2024
My daughter gave birth. from when we arrived the staff were outstanding from midwifes .students .doctors .they explained everything to us. took so much care looking after my daughter I just couldn't fault them .amazing thats all I can say .
Visited Maternity services on April 2024
Royal Berkshire Hospital has not yet replied.
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Review titled Excellent Gastrology Department
Rated 5 stars out of 5
by Mary Burrows - Posted on 17 April 2024
Thank you so much to the Gastroenterology team at RBH today. I am just so thankful to them all Very kind, very efficient. A big thankyou to my consultant and specialist biliary nurse and their team.
Visited Gastrointestinal and Liver services on April 2024
Royal Berkshire Hospital has not yet replied.
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Review titled Brilliant care
Rated 4 stars out of 5
by Ben - Posted on 22 April 2024
My dad and I were made very comfortable in the Pain Management Unit, were seen immediately and given every bit of care possible during the appointment. Everyone was so professional and where we've had past issues transferring there was no problem that wasn't willingly and efficiently overcome today. Even when we needed help adjusting the seating position of my immobilised dad when passing one of the team in another area of the hospital he was more than happy to help, even in his own free time. What a nice guy!
Visited Pain Management on April 2024
Royal Berkshire Hospital has not yet replied.
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Review titled Paediatric A&E Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2024
This was my third visit to A&e with my children into the last 6 months. Each time I could not fault the staff. They are kind, considerate and work so well with the kids. Even when busy the staff are excellent.
Visited Accident and emergency services on April 2024
Royal Berkshire Hospital has not yet replied.
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Review titled No opening time details for eye emergency on RBH/NHS website
Rated 4 stars out of 5
by Anonymous - Posted on 09 March 2024
We have turned up today for emergency at Eye casualty, to be told they dont open for another half hour. Can you please update the RBH and NHS websites with the clear opening times for Eye Emergency/Casualty. People wrongly assume the times are as stated for the eye clinic which they are not. Thanks
Visited Eye - accident and emergency services on March 2024
Royal Berkshire Hospital has not yet replied.
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Review titled Was great, now impossible to get help.
Rated 3 stars out of 5
by GezMa - Posted on 18 March 2024
Over the decade or so I've been wearing hearing aids Royal Berks Audiology and the BeMore app have been brilliant, responsive and helpful. Now though, the new and I suppose 'improved service means I am getting no constructive help and that is making it almost impossible for me to continue working. One of my aids has broken and will not switch on so needs to be replaced. So I can lose a day's pay and book an utterly pointless appt, and expensive waste of nhs resource too, and go to RBerks to confirm my hearing aid needs to be replaced - but here's a shocker (not) the lead time for that waste of time is more than 6 weeks, yes, six!! The BeMore app won't let me report because one of my saids won't turn on, so thank you. My household budget thanks you, my customers thank you, my social life thanks you, my private life thanks you, my driving safely thanks you. All in all great job, no, really. I guess the figures look good though eh.
Visited Audiology services (community) on March 2024
Review titled Royal Berkshire Hospital
Replied on 21 March 2024
Dear GezMa, We would like to apologise for the difficulties you've been experiencing in trying to arrange for your hearing aid to be fixed or replaced. We have passed your concerns on to the Audiology team and asked them to let us know of any changes that can be made to improve the service or functions of the BeMore app. To enable them to look into the difficulties you've experienced in more detail, please contact our Patient Advice and Liaison Team (PALS): pals@royalberkshire.nhs.uk Yours sincerely, The Patient Experience Team
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Review titled Excellent Service at Ultrasound
Rated 5 stars out of 5
by Leanne - Posted on 11 March 2024
The appointment was on time and very efficient. The staff were exceptional and I am thoroughly impressed. Thank you so much.
Visited Don't know on March 2024
Royal Berkshire Hospital has not yet replied.
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Review titled Reading NHS at its best
Rated 5 stars out of 5
by A Padmore - Posted on 06 March 2024
Thank you to all the staff in A&E today. My husband had a suspected stroke and was triaged quickly despite a full waiting room. He was seen within a short time. After being examined by brilliant Nurses and Doctors he was allowed home with a problem with his back which hopefully will resolve in time. Anyone with a suspected stroke can be assured of the very best care on arriving at A&E Thank You
Visited Accident and emergency services on March 2024
Royal Berkshire Hospital has not yet replied.