How to Fix Your Phone
Repairing electronic devices can be frustrating. Here's how to quickly get help with replacing the battery, unlocking a frozen screen, or repairing a cracked screen on your phone.
While most phones are reliable—and surprisingly durable, considering how much we handle them—they can develop problems. Batteries fade over time, granting you less power per charge. And screens may break when you drop the device. But it’s easy to find a repair shop with the tools and parts to fix those issues.
Try This First
You’ve probably heard this advice before, but it’s effective: If the phone simply stops working right, turn it off, wait a few minutes, and turn it on again. That clears memory, which can correct a lot of glitches. If the touchscreen has frozen and there’s no way to turn the device off, follow these steps.
Unfreeze an iPhone Screen: Press and release the volume up button, then the volume down button, and then press and hold the side button until the Apple logo appears onscreen.
Unfreeze a Samsung Screen: Press both the power and volume down buttons until the screen goes dark, then release.
Get Online Help
Tech companies are good at offering digital support on their websites (Apple Support, Google support, etc.) and free companion apps. You can communicate with a trained technician via live chat (in a text-based window), find a repair store, get warranty information, and more. To expedite things, have your phone’s model name, serial number, and password at the ready. The repair website iFixit also has helpful step-by-step info organized by device type; click on “Repair Guides.”
How Phone Extended Warranties Work
Should you pay $100 to $200 for “just in case” coverage? Here’s how to weigh the cost and benefits.
Repairs: According to our surveys, most phone repairs cost less than the price of an extended warranty. That said, if you drop your $1,200 iPhone, you might be glad you paid upfront for AppleCare+ ($199 for two years when signing up for coverage, then $29 to fix a broken screen). Without that, you’ll pay about $379.
Theft and loss: Apple, Samsung, and others charge $70 to $80 for protection you might not need. If you purchase a new device with a credit card, it might be eligible for 90 days of free damage and theft coverage. It may also be possible to repair or replace it using your homeowners policy.
24/7 IT support: This is a nice perk if you want unlimited assistance. Just note that you can get help by chat, phone, and even face-to-face consults without coverage, especially when the device is new.
Your Tech Support Toolkit
Want to stay cool when your devices let you down? Take a few minutes to prep for the next tech crisis before it begins. Here are three expert tips.
Have your info handy. Create a file with your tech receipts, manuals, and troubleshooting guides. Add serial numbers, log-ins, and passwords. Photograph the setups for your computer and router, so you know which cables go where.
Update your software. Device manufacturers use system updates to fix bugs and protect you from security threats, so don’t skip installing them. Laptops and smartphones will generally prompt you to do so, but routers are less helpful. Today’s models often have an automatic update feature that you can activate via a mobile app or the device’s settings.
Back up your data. If your laptop is lost or damaged, you’ll be thankful that your photos and files are preserved. Stow them on an external hard drive ($70 to $100), get a free (or paid) cloud storage backup plan such as Google Drive, or do both.
Editor’s Note: This article also appeared in the March 2024 issue of Consumer Reports magazine.
