FAQs
Does Dyson offer free shipping?
Yes, Dyson offers free shipping on all of its devices. If you're just ordering spare parts, tools or accessories, shipping costs $8.95, so make sure to order all the accessories you need with your devices where possible to save on extra fees.
Does Dyson price match?
Yes, if you find a Dyson product cheaper at an authorized US Dyson retailer or a Dyson third-party marketplace website, Dyson will match the lower price. Bear in mind that all delivery fees will be factored into the price, and you also need to make sure the other retailer has the item in question in stock to claim your discount.
What's the Dyson return policy?
You can return any Dyson devices for free, so long as you do so within 30-days of the purchase, as Dyson will pay for the cost of delivery. Free returns are not offered for refurbished products, however, so bear this in mind if you're shopping the outlet.
How can I contact Dyson customer service?
Should you need to get in touch with Dyson customer service, you can read them through the support center on the Contact Us page. You can access support via FAQs, plus the live chat feature which is available 24/7. You can also choose to call the Dyson customer service team on 844-705-4777 between 8am - 8pm (CST) Monday to Friday and 8am - 6pm (CST) on Saturdays.
Hints and tips
Shop the Dyson sale: Dyson regularly runs promotions & sales that offer customers discounts on their products, especially around key retailing seasons like Black Friday, Christmas, Memorial Day & New Year's. You'll find up to 40% off the likes of vacuums, hair dryers & air purifiers.
Buy Dyson refurbished devices: Get up to 40% off your orders and help the environment by shopping for Dyson refurbished devices. You can buy all kinds of items from the Dyson Outlet. Each item comes with at least a 6-month warranty as well as free shipping.
Check out the Dyson Owner Rewards Savings Event: If you already own a Dyson product, you can get 20% off additional Dyson device purchases through the Dyson Owner Rewards Savings Event. There are offers available for owners of upright and cordless stick vacuums, as well as air purifiers and Dyson lighting.
Watch for Dyson freebies: Dyson sometimes offers freebies with their products. For example, we've previously seen free cleaning tools including extra roller heads and brushes with select vacuums.
Make the most of the price match scheme: If you find Dyson products being sold by other retailers, it's worth checking the Dyson price match scheme. If the retailer in question is listed on the Dyson site, the tech brand will match the lower price, ensuring you aren't paying more than you should be.
Yes, if you find a Dyson product cheaper at an authorized US Dyson retailer or a Dyson third-party marketplace website, Dyson will match the lower price. Bear in mind that all delivery fees will be factored into the price, and you also need to make sure the other retailer has the item in question in stock to claim your discount.
Visit a Dyson Demo Store: Want to test out the latest Dyson products? Visit a Demo Store and you can do just that, letting you get familiar with a product before you buy it. There are a total of 9 Dyson Demo stores in the US, and you can find the full list on their website, where you can also book an appointment.
How to use Dyson promo codes
1. Choose one of our Dyson promo codes you'd like to use and click "Get Code".
2. Copy the code for later and head to the Dyson website to browse.
3. When you're ready to buy, click on your basket to head to the checkout.
4. After entering your delivery and payment information, keep an eye out for a box that reads "promo code" and enter your code here.
5. Click "Apply" and your order total will change to reflect your discount.
How we source coupon codes
The coupons you’ll find on Tom’s Guide have been sourced by our dedicated coupons team, who use the web, our relationships with retailers, & our affiliate networks to find the latest codes. The offers on each coupon page are updated every few days to ensure we feature the freshest ways to save, and our commercial team (based in London) also sources exclusive codes and sales info directly from some of the biggest retailers around.
How we test coupon codes
All the coupon codes we list on our pages have been tested by our deals & offers teams to check they work as intended before they’ve been uploaded. You’ll find a wide range of coupons on Tom’s Guide, including free shipping offers, student discounts, and savings on various kinds of products.
To ensure that all listed codes are available to use, we don’t include any one-time use or user-specific coupons. We also provide as much information as we can to keep things as clear as possible - any expiry dates or terms & conditions will be listed alongside the code. Look for the ‘Terms & Conditions’ text - you’ll be able to click this to expand this section for more details.
What to do if a coupon code doesn’t work
We take care to only list tried & tested coupons on our pages, so all codes should be active and confer the listed discount or deal. However, although we keep up to date with expiry dates and any terms & conditions, sometimes retailers change these before we can update our pages.
Should a coupon fail to work as expected, check you meet any listed requirements. These can include minimum spends, multibuy offers, or product-specific promotions (i.e. 10% off selected tablets). You can view all associated requirements by clicking “View terms and conditions” below your code.
If this does not solve your issue, you can contact our customer service team by emailing coupons.tomsguide@futurenet.com. Make sure to let us know which coupon you were trying to use and which page this was listed on, and we’ll be in touch to help as soon as possible.
How we make money
Tom’s Guide makes money from coupons through a commission-based model. We have agreements in place with each retailer on our site - for every purchase made using one of our coupons or deals, we earn a small percentage of the order total back in commission.
Thanks to this model, we can save our customers money without charging them a thing. You won’t pay a penny to get the discounts listed on our pages, so whichever code or deal you choose, you’ll get exactly what it says on the tin.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
