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THE MANILA HOTEL - UPDATED 2024 Reviews & Price Comparison (Philippines) - Tripadvisor
Manila Hotel embodies a rich tradition of elegant living, fine dining, and gracious service that goes back over 111 years. Here the city celebrated its most important events. Here the world’s personages held court and left their mark. At once, ageless and historic, Manila Hotel has always been everything a hotel should be: comfortable and gracious
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Park View
Languages Spoken
English, Filipino
Location
1 Rizal Park, Manila, Luzon 0913 Philippines
The Manila Hotel
2,055 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
I chose to stay at the Manila Hotel for my quarantine stay which is required by the Philippine government upon my arrival from the US. Obviously, this new requirement is quite nerve racking with the thought that I have to be confined in a single space for almost a week, but I’m relieved I chose the Manila Hotel. First off, their reservation service is very responsive with the numerous emails I sent. I chose to include an airport transfer with my reservation and I was picked up right away from the airport. I felt safe as a female traveling alone. Their personnel are in uniform bearing the hotel’s name so I’m assured that it’s not some random person picking me up. My request for dinner to be served on my arrival was done. I was given a suite upgrade which is a plus!…I didn’t feel claustrophobic even if I’m confined in my room for 6 days and I have a beautiful view of the Manila Bay sunset each night. I’m given a menu so food is not redundant each day and I’m given a choice of what to eat everyday. Their quarantine food serving is also abundant. Yes, their rooms need upgrades considering how old the hotel is. And internet is slow that it is hard to complete a Netflix movie. But overall, I’m satisfied with my stay and I hope to stay with them next time in a much better circumstances.
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Date of stay: October 2021Trip type: Traveled solo
Room Tip:Â After quarantine and you tested negative for COVID, you can have buffet at their Cafe Ilang-Ilang!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Manila Hotel Team, General Manager at The Manila Hotel
Responded Nov 18, 2021
Dear Valued Guest, Thank you for leaving a positive review and choosing to stay with us. We are glad to know that you had a wonderful experience. We also appreciate your comments regarding the hotel's facilities and rest assured the hotel management is taking steps to further improve them. As to your comment about the internet, we are working with our service provider and seeking improved service from them. We do hope to see you on better days. All the best and stay safe!
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Stayed here overnight with my sister for a staycation, being locked down for more than two years due to the pandemic, I really looked forward to it. Plus it would be nice to be back to where I took my oath taking 15 years ago at the Centennial Hall. The lobby looked grand as it has always been. But the moment I stepped inside our room on the 12th floor, the rundown flooring of the shower room (looked like black grime was all over) immediately caught my attention. Plus the bath tub stinks. The hotel is over a hundred years old, but issues like these requires due attention. The floor carpet also looked dusty, and there was a pill under the arm chair, which to me means there was no thorough cleaning. Bottled water was overpriced, 10 times of what it's worth at a convenience store. I am supposed to use the flatiron in the morning but had second thoughts when I saw an exposed copper wire. Soundproofing was also poor. Breakfast at Cafe Ilang Ilang was ordinary, there was no crowd control, and there was a smell of kitchen towel that was not washed and dried properly.In addition I felt like there was a caste system at Cafe Ilang Ilang, where the elite looking guests get the best space, while we were assigned to a corner table where diners almost collide while in queue. I am not sure but maybe your place at the cafe depends on your room category. I already stayed in three to five star hotels here and abroad and this is the first time I got disappointed. At the check-in counter some guests cut in and don't have manners and to my surprise the front desk allows it. Seriously, the management should look into these issues and it would be nice if the hotel undergo a major renovation. If anything, I am just glad my sister enjoyed the grand lobby and their Willy the Bear mascot. All in all, I felt like I did not get value for what I spent.
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Date of stay: July 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Manila Hotel Team, General Manager at The Manila Hotel
Responded Aug 3, 2022
Dear Valued Guest, We appreciate the time you have shared with us in posting your rating from your most recent visit to the Hotel. We take all guest feedback very seriously and we would like to inform you that all your comments are duly noted and reviewed to further improve our product and services. We truly appreciate your support and we do hope that despite your recent experience with us, you can give us another chance and will visit us again in the future.
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The atmosphere of the hotel is great, classic interior and classic rooms. Staff is overall friendly and attentive. The room was clean and daily cleaning good. The elevators are fast. Unfortunately the windows in the guest rooms can’t be opened for some fresh air. Location is great with Intramuros on walking distance of around 15 minutes and MOA and the airport only 15-20 minutes by taxi if there is no rush hour. We found some improvements, one is the breakfast buffet which has basically no variety. It gets boring after a week. Besides this, the hot food like fried tomatoes, scrambled eggs or hash browns was not warm at all. Finally, as a western man with a Dutch-Filipina wife we both noted that staff were friendly and polite towards me but often ignored my wife….
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Date of stay: September 2022Trip type: Traveled as a couple
Room Tip:Â Walk to Intramuros, very nice with lots of historical places
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Manila Hotel Team, General Manager at The Manila Hotel
Responded Sep 12, 2022
Dear Valued Guest, Thank you for taking the time to review our property. We regret to hear of this unpleasant experience. Rest assured that our staff must treat every customer equally regardless of race and ethnicity, a value that The Manila Hotel must instill in all of its team members. Thank you and we hope to see you again soon!
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheManilaHotel1912, The Marketing Team at The Manila Hotel
Responded Feb 9, 2020
Dear Capsicum, Thank you for sharing your recent experience with us. We apologize and regret to learn that our services were not at the usual level of grace and standards that we are known for. Rest assured that we have forwarded your valuable comments and suggestions to the upper management so we can work on areas that need improvements in order to serve you better on your future visit. Thank you.
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When we checked in our room, we saw a lot of dirt and may natira pang hair sa bedsheet. So disgusting!
Breakfast buffet is not good. There’s no shuttle service available which disappoints me even more although there’s a welcome letter that was written that the hotel provide a shuttle service in nearby malls and tourist spots.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheManilaHotel1912, General Manager at The Manila Hotel
Responded Jan 2, 2020
Dear Guest, Thank you for taking the time to review our property. We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you again on your next visit.
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Recently stayed here for a week. We were picked up by Manila hotel car on time but traffic heavy. Check in was easy, professionally handled by JM, who was also kind enough to help us with taxis and local Uber. Breakfast was great, with local food like arroz caldo (rice chicken porridge, you can add chopped eggs, green onions-what a treat); champorado (chocolate flavoured porridge) garlic fried rice, fried bangus and another fish, usual sausage eggs, bacon, one day they had corned beef, some dimsum variety (cold too bad) , some noodle, chicken dishes,local bread pan de sal, danishes, cheese rolls, pancakes and waffles. Coffee was great, not hot enough, juices, no Mango juice unfortunately. Chef Fernando was great on the buffet station explained everything and knew we wanted food hot. Service was great if you tipped everyday, even though service charge was already included. Servers seemed to hover over several tables, fawning and waning, but noticed at the end these tables gave extra tips which was fine. Room was modern, upgraded one facing Intramuros, usual amenities, toilet tank always hard to flush even though we asked them to fix it several times. Manila Hotel is known for Bibingka-local rice cake sometimes made with white cheese. On the dinner buffet not was cold there. We had to go to the lobby wait 20minutes to really get the bibingka this hotel is renowned for and they did not disappoint. We got invited to dinner buffet here, they were full !! Variety galore, Japanese corner had sushi, fresh tempura, Japanese rice and rolls; cooked crab and shrimp (cold) you have to ask them to make a fresh one so shrimp is easier to peel and crabs already half cut, easy and very tasty. Indian food, filipino food, salads,too much but great. Dessert table was hit miss, lemon was old, bumbong was terrible, bibingka was stale, ice cream was gelato, puto- so so. Overall I would stay here again for the local food. Covid guidelines were done and security was great.
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Date of stay: March 2022
Value
Rooms
Service
Trip type: Traveled on business
Room Tip:Â Ask for renovated room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Manila Hotel Team, General Manager at The Manila Hotel
Responded Apr 19, 2022
Dear Valued Guest, Thank you for taking the time to share your recent experience with us. We are glad to know that our staff made an impact on your recent stay and we will make sure that JM and Chef Fernando know that you were pleased with their service. We are also glad that you appreciate all the health and safety guidelines we placed. We hope to welcome you back to the hotel soon. All the best and stay safe!
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I have always wanted to stay at this historical hotel, and finally my husband and I were able to do it in November 2019. We stayed for 7 nights and still wished we could have stayed longer. I would say that the hotel is well preserved and maintained, considering that it’s already more than a century old. It has a great location as it is very close to Intramuros, Manila Ocean Park and National Museum.
This hotel hosted hundreds of delegates from different countries in November. We personally witnessed how hospitable the staff were and how they looked after the guests really well.
I always looked forward to the breakfast buffet. They have a big variety of food selection. I probably gained a few extra pounds after our one-week stay.
Highly recommended and will definitely stay again.
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Date of stay: November 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheManilaHotel1912, The Marketing Team at The Manila Hotel
Responded Mar 4, 2020
Dear Guest, Thank you for taking the time to review our property. We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you again on your next visit.
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I spent 2 nights in Manila with my kid before our trip back home after a longer family trip in Asia. I chose this hotel as it was the only 5 star near to Intramuros, which is the area where you have most historial sites in the city. As we arrived very late in the night I booked the hotel shuttle, which is 3-4 times more expensive than an standard taxi (32 EUR vs 8-10), but being in a new city so late I thought it was best option. Our flight arrived 20 minutes earlier than expected, so finally we had to wait almost 10 minutes to pick us up (they should have checked flight status online). If you come in a big group is a good option as you may not find a van at airport. To go back to airport I used Grab. When we arrived it took me some minutes to convince the receptionists that I could use my VISA card for the deposit instead of paying cash. It looks lack of training. Room is big with view to harbour or city. The decoration is classical in all building and afternoons and nights there are piano players and music shows. Staff was friendly. Breakfast has many international food options, but unlike other hotels you have to wait to be served by employees instead of picking up your food, which makes process slowly and unpractical. The main reason for my low score is that I had a big plastic bag with medicines in case of potential sickness for adult & kids (stomach, diarrea, sore throat, bad cold, mosquito bites, covid tests, ..) as also additional face and sun cream, a big infrared thermometer, a toothbrush charger, ... and as I left it on the floor in the toilet, housekeeping threw everything. I cannot understand how this can happen as with a simple inspection and common sense it is clear it is not garbage. I commented to reception and manager and when leaving hotel they provided small package with medicines, but it does not over all the items lost (probably around 150 USD) and no compensation was offered. Overall the hotel is a good option if you want to be near old city as a taxi takes you there in 5-10 minutes instead of one hour from Makati or Bonifacio City due to crazy traffic.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manila Prince Hotel Team, General Manager at The Manila Hotel
Responded Aug 30, 2023
Dear valued guest, Mabuhay from The Manila Hotel! Thank you for sharing your review of our property. We deeply regret to hear of your unpleasant experience as we were not able to serve you at the level of standards and comfort that we are usually known for. We know that this is not an excuse to miss out on the other details that would have made your stay a pleasant and memorable experience. Rest assured that we will discuss these concerns front and center with the departments concerned so that we may improve and streamline areas that we have overlooked. Moving forward, we are still looking forward to the opportunity to welcome you back with improved service in the near future. Thank you and take care.
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His historic place has applied to be included in UNESCO protected sites and one look at the majestic lobby (and facade) will quickly explain why. The place, I discovered, is very popular with Philipinos (for covid restrictions there were hardly any foreigners) and Xmas decorations were out of thsi world. Rooms a greta, the staff incredible breakfast choice amazing, , a pastry shop with gerat choice and the souvenir shop is stocked with wonderful items surprisingly modestly prized for top notch quality/ The staff is unbelievable, could not be more helpful.
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Date of stay: November 2021
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Manila Hotel Team, General Manager at The Manila Hotel
Responded Dec 29, 2021
Dear Valued Guest, We appreciate your positive feedback about The Manila Hotel. Our hotel’s rich history is one of the things we are proud of. The Manila Hotel management and staff aim to provide an excellent customer experience and we are glad that we reach the mark. We are looking forward to having you again as our guest soon. All the best and stay safe!
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My wife and I stayed 3 Days and 2 nights at this lovely historic hotel before our flight back home to the US. The hotel is located right off Roxas Blvd with many nearby attractions to include the Luneta park, ocean park and the walled city (Intramuros).
Very easy to catch a Grab taxi there is 24/7 security both roving and all luggage and personal bags also need to go under screening before check in. Check in was very smooth and efficient.
What we really liked was it that we asked the manager on duty during our stay if they are able to give us a tour for General MacArthur suite. Manager said yes and introduced us to our tour guide Irish (Trainee). We could tell she loves her job and high regards to her and to all the questions she answered with a smile. The whole staff is very friendly, helpful and accommodating. Kudos to Diane for helping us to book a grab during our stay.
We loved our Grand Deluxe Room which included a free breakfast buffet and is the perfect size for couples with Philippine traditional interior furniture design. The Wi-Fi was very strong and the TV had many channels to view. We used the Pool which was very clean and also included a pool side with mini bar
All in all, great value for the $95 nightly rate we got via Agoda, when back in Manila we will stay here again.
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Date of stay: February 2024
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manila Prince Hotel Team, General Manager at The Manila Hotel
Responded Feb 25, 2024
Dear James, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the food and our friendly staff made your experience even better. Our team works hard to create a warm and inviting atmosphere for our guests, and your kind words are truly appreciated. We look forward to welcoming you back to The Manila Hotel soon!
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There are more places to choose from in the Manila area.
PRICE RANGE
₱6,336 - ₱8,080 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonMetro ManilaManilaWalled City
NUMBER OF ROOMS
510
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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