License for Eset file server security

Hi everyone,

As far as i know, with the product "ESET Server Security for Microsoft Windows Server" will have no feature "FIREWALL" on version 10, and with the version 11 , this feature have to active with the license "The Firewall is available only if you have an active ESET PROTECT Entry Tier subscription and above"

My customer just bought the license standalone ( 1 license for file server, it called Eset small business security) and install with the version 10.0.12015.2, however it alerted the "Firewall is non  functional. " I don't know this license will match to what the Tier in Eset protect Essential/Entry or above. Could any one please explain for this one ?

Thanks in advanced.

11 hours ago, Marcos said:

It is a license for ESET Server Security. Couldn't it be that it was installing during an RDP session? In such case the firewall remains disabled until you configure the trusted zone and re-enable it. If that's not the case, olease carry on as follows:

1. Enable advanced logging under Help and support -> Technical support
2. Reboot the machine
3. Reproduce the issue
4. Stop logging
5. Collect logs with ESET Log Collector and upload the generated archive here (only the ESET staff can access attachments).

Hi @Marcos ,

Thanks your reply.

However, the customer installed the version 10 ( as i know it has no firewall) so what the reason with "Firewall is non functional" ?

2 hours ago, Marcos said:

ESET Server Security contains Network protection which is a part of the firewall. Please provide logs created and collected as per the instructions above which will likely provide more information on the issue.

Thanks your suggested. This's log on the server

efsw_logs.zip