18 May 2024 09:23 AM
Our wifi signal keeps dropping . Despite resetting our router. This has been coming and going for a couple of months. Last month openreach came out and said they had fixed the issue. I have tested the broadband and it has said that it is working fine. But our signal keeps dropping upstairs in the house and the internet goes on and off randomly its a nightmare.
These are our router stats not sure what else to do?
18 May 2024 09:52 AM
Posted by a Superuser, not a Sky employee. Find out more@sharnicus Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#
18 May 2024 10:57 AM
18 May 2024 11:01 AM
Posted by a Superuser, not a Sky employee. Find out more@sharnicus Those are not your router stats, please see the link posted earlier and follow the steps provided to get the information the forum needs & can use.
18 May 2024 11:06 AM
Apologies.
18 May 2024 11:11 AM
Posted by a Superuser, not a Sky employee. Find out more@sharnicus Have you restarted your hub recently? As the uptime is only just over 20 minutes.
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